In this webinar, you'll learn the tips and tricks that will save you time, money and headache during the move-in / move-out process. 1. How to help your tenants transition smoothly; 2. How to protect your own interests; 3. Which general rules and regulations are applicable during this stage in the rental lifecycle THE PROCESS 1. Notification of Renewal / Move-Out 2. Listings / Showing 3. Application 4. Review / Approval 5. Security Deposit 6. Lease Signing 7. Move-Out 8. Cleaning / Repairs 9. 1st Month's Rent 10. Keys 11. Move-In & Inspection 12. Celebrate 13. Itemized Damages & Receipts 14. Deposit Refund 15. About Cozy 16. Questions & Answers SPONSORED BY: Cozy - Free Software for Landlords: cozy.co Landlordology: landlordology.com

1. BY LUCAS HALL
HOW TO ENSURE A
FLAWLESS
MOVE-IN / MOVE-OUT

2. SPEAKER
Lucas Hall, PMP
• Landlord, ~10 yrs
• 4 Properties / 17 Tenants
• Founder, Landlordology
• Community Mgr, Cozy
• Not a Lawyer :)

3. www.landlordology.com

6. www.cozy.co

7. WE’RE EVERYWHERE

8. FLAWLESS MOVE-IN / OUT

9. MOVE-IN / MOVE-OUT

10. RENEWAL / MOVE-OUT
1. Require 60 day notice of non-
renewal on fixed-term leases
2. Don’t always raise the rent
3. Provide instructions / cleaning list

12. LISTINGS / SHOWINGS
1. Host showings 4-6 weeks out
2. Craigslist & Postlets are still #1
3. Pictures… Ohhh, Pretty!
4. Host a “Landlord’s Open House”

14. APPLICATIONS
1. Use online applications
2. Applications from ALL adults
3. First qualified applicant,
recommended but not law
www.landlordology.com/order-of-applicants/

16. REVIEW / SCREENING
1. Able and willing to pay rent?
2. Ask landlords; “would you rent to them again?”
3. Federal: Race, Color, Religion, Sex, National
Origin, Familial Status, Disability
4. Local (CA): Sexual Orientation, Martial Status,
Ancestry, Source of Income, Citizenship
5. Sex Offender is not a protected class;
www.nsopw.gov
www.landlordology.com/sex-offenders-not-protected-class/

17. APPROVAL / REJECTION
1. Congratulate by phone (Exciting!)
2. Reject by phone & email/written
3. If rejected based on credit = free
report

19. DEPOSITS
1. Collect deposit before or at lease signings
2. Document deposit in lease or w/ receipt
3. Holding deposit first, then damage deposit
4. Max. 1-2 months’ rent - or unspecified
5. Don’t commingle funds!!!
www.landlordology.com/how-to-properly-handle-security-deposits/

21. LEASES
1. Use a rock-solid lease, stick to it
2. Every adult signs w/ joint & several liability
www.landlordology.com/what-is-joint-and-several-liability/
3. Review entire lease w/ applicants & use e-
signature tools: HelloSign, SignNow, DocuSign
(ESIGN 2000)
4. Mandate online & automatic payments
5. Provide a copy of the lease to tenants

23. MOVE-OUT
1. Provide an INITIAL inspection if requested (CA
§§1950.5(f))
2. 48 hour notice of INITIAL inspection, no sooner
than 2 weeks prior to lease end (CA §§1950.5(f))
3. Don’t throw away abandoned personal
property (CA §§1965, 1980 - 1991)
4. FINAL inspection should happen within 24
hours after move-out / return of keys

25. CLEANING / REPAIRS
1. Utilize move-in/out times: 10am/2pm
2. Line up contractors prior to lease end
3. Use a lockbox for trusted contractors
4. Keep receipts and estimates
5. Time is Money - Work hard & fast

27. PRE-PAID RENT
1. Maximum one month’s pre-paid
rent (first month’s rent) (CA Handbook)
2. Last month’s rent is not worth
the trouble

29. KEYS
1. No earlier than Day 1/start time
of lease
2. Charge for earlier move-in’s
3. Document the # of keys
4. Prohibit copies in the lease

31. MOVE-IN & INSPECTION
1. Allow tenants to document
condition and perform inspection
2. $10 welcome gift w/ Day 1
bathroom items
3. Follow-up with a phone call

33. CELEBRATE!

35. ITEMIZE DAMAGES
1. Deductions allowed (§§1950.5(b))
• For unpaid rent;
• For cleaning - to return to move-in condition;
• For repair of damages, other than norm. wear &
tear;
• Restoration or replacement of personal
property (including keys) beyond normal wear
& tear.

37. DEPOSIT REFUND
1. XX days after tenant vacates
(CA §§1950.5g(1) - 21 days)
2. No earlier than 60 days from the
end of a fixed term lease
(CA §§1950.5g(1))
3. Future repairs may use a Good
Faith Estimate (CA §§1950.5g(3))

38. www.cozy.co

39. ONLINE RENT COLLECTION(FREE!)

40. TENANT SCREENING(Also, FREE)

41. CREDIT CHECKS(Yep, this too… FREE)

42. !
© 2012-2014 Cozy Services Ltd. All rights reserved.
!
www.cozy.co

43. QUESTIONS?