1. Standard PRM Processes
Consumer
E-Commerce Partner Profile
Management
led
Wholesale Distributor
Schneider Standard Partner Relationship Processes
EcoXpert Partner Lifecycle
Management
Schneider Standard Customer Classifications
Value Add Reseller
Partner Selling
Channel
Consumer Retail (Leads, Opportunities)
led
Retailer
Professional Retail Channel Communications
Panel Builder
Partner as a customer Channel Programs
Partner
Specifier - Influencer led Projects thru Partners Channel Training
Original Equipment
Transaction Management
Manufacturer Value Added repetitive
Service and Support
System Integrator Bid & Spec. Systems
Analytics
End User
C-Level Systems
led
Med/Large Contractor Channel
Installed Base Services Content/Documents
Small Contractor Partner Portal/CMS
Advanced Services
Schneider Electric - – Lori Barrington – October 19, 2011 1

2. Internal Portal Partner Master Data
Sales leads and programs
Sales data
Order / Sales Data
Potential customers Master Data
Leads
Opportunities Sales data
Master Data
External portal
Sales support
Service support
Commercial support
Schneider Electric - – Lori Barrington – October 19, 2011 2

3. SAP
Database
Information Data
Exchange Exchange
Master
Data
Internal External
Functions Functions
Functions
SE Complement Partners
Schneider Electric - – Lori Barrington – October 19, 2011 3

4. Partner Profile
Management
 Two Customer registration platform(CRP & 18 platform)
 Partner profiles are dispersion in more than four platform Today
 Customer creation and management could be handled online
 Customer registration consolidate to one platform
 Customer creation and agreement sign-off consolidate to one platform Dec 2012
 Build standard customer master data maintenance policy Release
 Customer master data link to SAP automatically
 Optimize customer portal interface
 Build up dynamic websites to improve customer experience
Partner Lifecycle Dec 2013
Management Release
 Build up partner lifecycle policy
 Partner lifecycle information record, lookup, management functions on one partner
portal
Schneider Electric - – Lori Barrington – October 19, 2011 4

5. Partner Selling
(Leads, Opportunities)
 Data platform for distributors Today
 Data platform integrate into current distributor area Dec 2012
 Optimize data platform report functions Release
 Add new function that could link with SE leads and opportunities platform, interaction Dec 2013
with partner on leads and opportunities Release
Channel Communications
 Distributor notice , newsletter, email server on distributor area platform Today
 Consolidate current communication tools together with consistent style and build up Dec 2013
links with different communication tools Release
Schneider Electric - – Lori Barrington – October 19, 2011 5

6. Channel Programs
 Not support Today
 Add new function that could link with SE program platform, interaction with partner on Dec 2013
programs Release
Transaction Management
 MYSE Today
Dec 2013
 Add transaction search or status on web portal Release
Channel Training
 E-learning platform for distributor Today
 Consolidate current e-learning platform into distributor are
 Build up policy and maintenance team to update content and in charge of end-user Dec 2013
feedback Release
 Enlarge the scope from distributors to all partners
Schneider Electric - – Lori Barrington – October 19, 2011 6

7. Service and Support
Today
 Repair and return/Customer complains/FAQ/bookshelf
Dec 2013
 Consolidate current function and optimization functionality Release
Analytics
Today
 Simply sales data and graphic
Dec 2013
 Build up sales dashboard Release
Channel
Content/Documents
 E-agreement Today
Dec 2013
 Optimize functionalities and back management portal
Release
Partner Portal/CMS
 Many platforms Today
Dec 2013
 One partner portal
Schneider Electric - – Lori Barrington – October 19, 2011 Release
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