This assignment asks students to develop a presentation for a vice president who wants to research organizational designs that could help the company refocus on superior customer service. Students must: 1) Study design possibilities that could lead to improved customer service and develop 4 customer satisfaction strategies, listing advantages and disadvantages of each. Make a final recommendation. 2) Explain the change strategy for their recommendation and how to convince managers, expected return on investment, and reasoning for their choice. 3) Include at least 1 content chart or model description and 1 ROI chart. Use APA style and at least 3 graduate-level references.

1. Unit 4 - Individual Project
Assignment Overview
Type: Individual Project
Unit: Strategies for Change
Due Date: 3/11/19
Grading Type: Numeric
Points Possible: 115
Points Earned:
Deliverable Length: 1,500 words (plus or minus 10%) proposal
analysis paper
View objectives for this assignment
Assignment Details
Assignment Description
Use the library, Internet, and other reliable and valid resources
to assemble a presentation to be delivered to the vice president
(VP) of organizational development. This VP has come to you
with the following challenge:
It has been a while since this VP has done anything relative to
organizational design, but he has a desire to research the types
of design that might help the organization become more

2. customer focused again. The VP has a strong feeling and belief
that a systematic redesign of the organization into a more
contemporary model would be beneficial for achieving the
levels of customer service of the past. Explain the design
possibilities that would potentially lead to this outcome of
superior customer service, and make a final recommendation
based on your research. Present the different options and at
least 3 advantages and 3 disadvantages of each of them. Then,
explain the reasoning and logic that helped you arrive at your
final recommendation. Complete the following:
Study the design possibilities that would potentially lead to
the outcome of superior customer service.
Develop 4 customer satisfaction strategies, and list 3
advantages and 3 disadvantages of each. Make a final
recommendation based on your research. Use the change
management processes and knowledge that you have gained
in the previous assignments.
Explain the change strategy for both your recommendations
and for closing the deal with the line managers, expected
return on investment, and logic that helped you arrive at
your final recommendation.
Use a minimum of 1 topic content chart or a description of a
model or strategy being recommended and 1 return on
investment (ROI) summary chart in this assignment.
You should use at least 3 valid graduate-level references and
APA formatting.
Please submit your assignment.

3. For assistance with your assignment, please use your text, Web
resources, and all course materials.