1. Project “Awareness raising on Alternative Dispute Resolution in the Energy Sector for the local citizens
communities” with the support of the Europe for Citizens Programme of the European Union.
Draft program for seminar with Baltic Associations for Consumer Protection
Venue:
The office of the Danish Ecological Council:
Blegdamsvej 4B, 2200 Copenhagen N, Denmark
Date:
June 19th 2013 Arrival
June 20th 2013
8.45
Welcome including short presentation of the Danish Ecological Council and its activities and
short presentations of the Baltic countries representatives
9.30
Challenges to the Electricity sector of the Baltic States
Presentation from the Baltic countries consumer representatives
10.00
The general situation for consumer protection (Cannot be bound by a choice of electricity
trader for more than 6 months) and possibilities for “Out of Court Settlements” in Denmark
Jeppe Juul, the Danish Ecological Council, member of the Board of the Danish Consumers
Council and member of board for the Danish Active Consumers
10.25
ADR in energy, including electricity, is handled by a private Energy Supplies Complaint Board,
approved by the Minister responsible for consumer affairs. (Please check:
http://www.energianke.dk/english/)
General presentation:
Jeppe Juul, the Danish Ecological Council, member of the Board of the Danish Consumers
Council and member of board for the Danish Active Consumers
Examples from real life:
Martin Salamon, the Danish Consumers Council

2. 12.00
Lunch
12.45
A short overview of the Danish situation for the consumers in the Energy sector (with a focus
on Electricity)
Søren Dyck-Madsen, The Danish Ecological Council and member of the Danish Energy Saving
Council and member of the Danish working group for framework revision in the Danish
Electricity sector etc.
13.15
The Danish Energy Agreement from March 2012 and what it can mean for new pricing
system and possible new electricity products
Søren Dyck-Madsen, the Danish Ecological Council
13.45
The general Danish attitude to solve problems in dialog – examples from DEC;
Søren Dyck-Madsen, the Danish Ecological Council
14.15
Coffee and tea break and cake
14.45
The existence and work of the Danish Energy Regulatory Authority and the Energy Board of
Appeal
Søren Dyck-Madsen, the Danish Ecological Council
15.30
How to deal with vulnerable electricity customers – the ongoing Danish debate and situation
Søren Dyck-Madsen, the Danish Ecological Council
16.00
More questions and possible further topics to be debated: Smart Meters, PSO (Public Service
Obligation) payment, Photo Voltaics (Solar Panels for electricity production) etc.
Søren Dyck-Madsen, the Danish Ecological Council
16.30
End of 1st day
During all presentations questions are meant to be asked during the presentation.
Coffee, tea and water etc. will be available all day.

3. Date:
June 21st 2013
Venue:
The office of the Danish Energy Association:
Rosenørns Allé 9, 1970 Frederiksberg C, Denmark
T: +45 35 300 400
8:00 The Danish Energy Association, Thomas Krogh, Head of Division, Marked
Venue:
The office of the Danish Ecological Council:
Blegdamsvej 4B, 2200 Copenhagen N, Denmark
10:00 An example from real life of how the Danish complaint system works – and does not work
Vibeke Andersen, The Danish Ecological Council and former senior officer in the DaneAge Association
13.00
End of 2ndday
June 22nd 2013 Departure