Personal Information
Unternehmen/Arbeitsplatz
London, United Kingdom United Kingdom
Beruf
Customer Experience Consultant
Branche
Apparel / Fashion
Webseite
lexdengroup.com
Info
Helping clients profit from customer led thinking | Director & Consultant at Lexden Group
I am a customer strategist with agency, client and consultancy experience working with companies across Europe mainly in financial services but as varied as utilities to hospitality. Lexden, the company I lead, has been dedicated to the 'customer first, profits follow' vision I have always subscribed to. We aim to drive more from the marketing budget.
In everything I do I look to the outcome as the goal rather than the challenge to overcome or fix. With this in mind we help brands attract and retain happier customers. Ability to distill insight to a single customer level and optimise across the en...
Tags
lexden
customer experience
christopher brooks
customer strategy
marketing strategy
customer satisfaction
cx
customer insight
customer
financial services
cx improvements
marketing
brand activation
marketing consultancy
masterclass
net promoter score
customer led thinking
brand
audit
brand management
nps
customer value
value proposition
customer management
assessment
team building
tom kerr
change management
vexvox
marketing reviews
unordinary thinking
customer research
research
market research
voice of customer
customer engagement
strategic planning
ajai ranawat
marketing services
marketing and advertising
marketing audit
customer success
marketing roi
customer marketing
growth
customer centric
evaluation
leadership
management
strategy
planning day
facilitation
planning
away days
marketing planning
finance
brand experience
brian simpson
smarter consumer communications
communications
fca
marketing communications
employee experience
customer relationship management
customer service
profit
business objectives
report
customer insights
complaints handling
fondfox
social media
customer feedback
complaints
roi
customer journey mapping
usaa
consultancy
park inn hotels
amex
radisson
impqua
natwest
business strategy
mentor
isa review
fidelity
hsbc
customer value propositions
transactional study
continuous study
trains
eurostar
investment management
wealth management
customer retention
customer acquisition
emotional intelligence
continuous improvement
research and analysis
insight
marketing analysis
bootcamp
communication
market share
market entry
new product development
npd
comms audits
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(13)Dokumente
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(1)More | Insight Optimisation from Lexden
Christopher Brooks
•
Vor 11 Jahren
Personal Information
Unternehmen/Arbeitsplatz
London, United Kingdom United Kingdom
Beruf
Customer Experience Consultant
Branche
Apparel / Fashion
Webseite
lexdengroup.com
Info
Helping clients profit from customer led thinking | Director & Consultant at Lexden Group
I am a customer strategist with agency, client and consultancy experience working with companies across Europe mainly in financial services but as varied as utilities to hospitality. Lexden, the company I lead, has been dedicated to the 'customer first, profits follow' vision I have always subscribed to. We aim to drive more from the marketing budget.
In everything I do I look to the outcome as the goal rather than the challenge to overcome or fix. With this in mind we help brands attract and retain happier customers. Ability to distill insight to a single customer level and optimise across the en...
Tags
lexden
customer experience
christopher brooks
customer strategy
marketing strategy
customer satisfaction
cx
customer insight
customer
financial services
cx improvements
marketing
brand activation
marketing consultancy
masterclass
net promoter score
customer led thinking
brand
audit
brand management
nps
customer value
value proposition
customer management
assessment
team building
tom kerr
change management
vexvox
marketing reviews
unordinary thinking
customer research
research
market research
voice of customer
customer engagement
strategic planning
ajai ranawat
marketing services
marketing and advertising
marketing audit
customer success
marketing roi
customer marketing
growth
customer centric
evaluation
leadership
management
strategy
planning day
facilitation
planning
away days
marketing planning
finance
brand experience
brian simpson
smarter consumer communications
communications
fca
marketing communications
employee experience
customer relationship management
customer service
profit
business objectives
report
customer insights
complaints handling
fondfox
social media
customer feedback
complaints
roi
customer journey mapping
usaa
consultancy
park inn hotels
amex
radisson
impqua
natwest
business strategy
mentor
isa review
fidelity
hsbc
customer value propositions
transactional study
continuous study
trains
eurostar
investment management
wealth management
customer retention
customer acquisition
emotional intelligence
continuous improvement
research and analysis
insight
marketing analysis
bootcamp
communication
market share
market entry
new product development
npd
comms audits
Mehr anzeigen