restructuring social security

1. Restructuring
Social Security
Hans Konstapel

2. Event
The Emotional Process
Gestalt
Must
IMAGINE
Want
Images Words
Pride
Admiration
Disgust
Shame
Insight
Confusion
Empathy
ACTOR
Intuition
Prio rity
Choice
Compete
ATTRACT
Cooperate
Confusion
Certainty
Indecisive
Worthless
Important
Attractive
Primary
Emotions
Lust
Fight
Flight
Surrender
Excite ment
Reflexes
Boredom
Focus
Attack
AROUSE
Surrender
STRUCTURE (Sentences)
Expectation
Explore
Experience
Disappointment
ACT
Joy
Fear
Hope

3. The Emotional Process
• Arousal too Low (Boredom) -> No Focus (Goals)
• Too Many Choices -> Confusion
• When People are Forced -> Creativity Stops
• Bad Expectation -> Fear
• Fear, No Hope, Confusion -> Exploration Stops
• Experience is Aquired by Exploration
• Without Experience Personal Growth Stops
• Without Personal Growth -> Worthless

4. The System
Surrender
Worthless
Power
The System
• Not Interactive
• Incomprehensible
• Not Empathic
• Stereotype Language
• Procedures
• Never Angry
• Not Adaptable
Minutes
Emotion
Months
Depression
Years
Illness
What is
my
Value
To
You?
High
Expectations
Agression

5. The System
• Legislation is Very Complex
• Too Many Non Cooperative Actors
• Long Complex Procedures
• Information is Difficult to Find
• People Give Up and Get Depressed
• 80 % of new Entrants are Young Adolecents!
• People get Isolated (Alcohol, Drugs, Suicide)

6. The Conditions of Life
Arousal
Boredom
Relaxed Excited
Set-
Point
Panic
Attraction
Chaotic
Pattern
Confusion
Reflexes
Reflection Explore (the Will)
Structure Action
Stable Pattern
Value (the Emotions)
STRESS
What I Want
Just Enough Change
&
Personal Challenge
What I am Able to Do
Coöperative
Relationships
Focus

7. Conditions
• A Personal Coöperative Network
– People need Attention and Praise
– A little Help of Partner, Family, Friends can do Wonders
– Everybody can Act as a Coach, Therapist, Expert, ...
– Too much Focus on External Specialists
• Just Enough Focus
– External Push is not bad, too much Push is killing
• Balance between the Will and the Personal Competency
– People want too Much in a Short Time (Perfection, Planning)
– Unreal Expectations of Society and Business (Career)
– Parents have “spoiled” their Children (Everything is Possible)

8. The Process
People have reached the
deepest level.
The only thing that is
left is their bare Identity
People believe in External Forces
controlling their lives.
Their Focus narrows. The only thing
they see is Problems.
In the end they react with their
Primary Emotions
People believe that they are able
to control their own lives.
They see and share many
Opportunities.
They are exited and curious
People need the Support of Others.
Their self-confidence is very low.
The body shows signs of very high
levels of stress
The Zone
The Pitt
The Journey
Destiny

9. The Process
• Destiny
– People let others control their lives. They accept external causes.
• The Zone
– People need help of the others.
• The Fall
– People do not accept help and fell left al-one.
• The Pitt
– People do not see a way out. They think they are a victim.
• The Ladder
– People find a way out by exploring new opportunities
• The Journey
– People start to experiment and experience

10. Process
Failure
Expectation
What I am
Able to Do?
Coöperative Relationships
Values
Priorities
The Future
The Past The Now
Shame
Regret
Confusion
Understan-
ding
Blockages
Problems
Experience
Coach
Empathy
Ideas
Therapist
Intuition
What do I
Want?
Knowlegde
Analyzer
Structure
Panic
Facts
Expert
Practice
Indecisiv
e

11. Cooperation
• When People are Isolated They Depend on External Support
• The External Support System is very Complex
• A Coherent Support Network of Specialists is very Expensive
– Self Help Groups are much Cheaper
• Not every Specialist is doing a good Job
– Matching Experts with the need of the Client
• Helping to Create a Personal Support Network
– People are Afraid to ask Help (Shame)
– Internet makes it possible to Hide the original Identity
• Use of Internet Technology
– Finding appropriate Work and Training

12. Structure
Model/Protocol
Therapist
Client
Communication
Share
Experience
Analyzer
Expert
Coach
Explore Observe Protocols
Dialogue
Stories
Sender
Abstract Content
Stories
Data/Content
Transfor-
mation
Scripts

13. Communication
• Specialists use Specialized Language
• Specialists Communicate Structurized (Content)
• Many Specialists do not have Empathy or are forbidden to
show empathy
• People use Specialist When they have Failed
• Specialists are in a Dominant Position (Power)
• Their Methods are highly Standardized (Protocols)
• Specialist can Learn from the Experience of Their Clients

14. Using Common Sense
Laws
Protocols
Experiencing
Inventing
Dialogue
Evaluate Research
Theory
Common Sense
Treatment
Diagnosis of Failure
Practice
Imagine
Cooperate
Trust
Respect
Practice
Models
Enforce

15. Using Common Sense
• People Explore many Possibilities and Find
Unexpected Solutions for their Problems
• They Share the Solution with their Peers
• People Communicate Verbal (Stories)
• Transforming Stories in Structured Content
– Scripts, Case Based Learing, Roger Schank
• Share the Experience (The Scripts) with Others
– Advisor (Share the Succesfull Scripts)
– Simulator (Explore All the Possible Scripts)

16. Brokers
Law Enforces Law Makers
Therapists Dialogue Experiencing
Emotions Emotions
The
System
Imagine Imagine Practise
Transactions
Content & Data
Content
Data
Stories
Our Aim
Inventing
FORMS
LISTS
Share
Experience
Motivate
New
Approaches
Easy Access to
The Bureacracy
The Victims
The System
Process-
Management
Easy
Involvement
Streamline
Processes
Easy
To Find
Connecting
Systems
Create Networks
Share Ideas
Cooperate
Practice
Instruction

17. Using Internet Technology
Simulator
Advisor
Share Experience
Connect Administrative
Systems
Explore
Possibilities
Self Help Network
Succesfull
Scripts
All the Scripts
Stories
External
Interaction
Script
Database
Analyzer
Transform Stories
in Scripts
Transform
Process in Scripts
Execute
Make a Choice
Learning
Management
System
CORDYS
External
Experts
CORDYS
Dialogue
Interviews Locate
Instruct
Match
External Content
CORDYS
Process-manager
To be Developed

18. Interview
Protocol
Data-
model
Database
Forum
Unstructured
Story
Unstructured
Storyl
Unstructured
Story
Story
Component
Story
Component
Story
Component
Story
Component
Analyze
Select Target Group
Simu-
lator
Interview
Collector & Simulator
Forum
Causal
Chain
Collector

19. Story
Components
The Matcher
Unstructured
Content
Personal
Data
Usage
Questionair
Click
Stream
CBR
Algo-
rithm
Expert
Coach
Therapist
Peer
Stories
Simulator
Content
Community
My Profile My Match
Forum
Chat
Collector
Search
Strings
Simulator
Tests

20. Important Design Issues
• Define Target Group
• Define Diversity & Interview-Protocol
• Define Story-Component & Causal Chain
• Define Personal Profile
• Define Matching Needs
• Define Database-structure
• Define CBR-Algorithms