Comms Group provides a range of communication services including telephone systems, IT solutions, telecom hardware, and design services. They offer installation and maintenance support for Avaya and Panasonic phone systems. Comms Group aims to help businesses cut costs, improve efficiency, and enhance customer service through customized communications solutions.

1. COMMSGROUP
THE COMPLETE COMMUNICATIONS COMPANY

2. THE COMPLETE
COMMUNICATIONS
COMPANY
Here at Comms Group we are a
COMMSGROUP
truly independent communications
company. We can offer you services
ranging from Telephone Systems,
Broadband, I.T. Services through to
Design and Marketing Solutions.
Based in Northampton are a
business to business only provider
giving specialist advice for each
service guaranteeing a professional
solution each and every time.

3. Welcome. CONTENTS.
Comms Group provides a range of communications Telecom Services 1
services from fully supported Avaya and Panasonic Telephone Systems 2
phone systems to internet data services and
e-commerce website/graphic design and maintenance. Telephone Hardware 3
If you need general advice, mobiles, landlines, billing analysis, system IT Solutions 4
design, equipment, cabling, maintenance, repairs, installations,
upgrades, IT support, email systems, website design and hosting or Oak Recording 5
database support, we can help. Oak Reporting 6
Whether you have a one-off requirement or want to take advantage of
our wide-ranging expertise and use us as a one-stop shop for all your
Maintenance & Support 7
technology support, we’ll be glad to help. Our specialists talk your Data & Networking 8
language, whether you’re a technology expert or a businessperson.
Partner Programme 9
We can help you cut costs, create efficiencies and make your
systems work for you to deliver competitive edge and excellent Vehicle Tracking 10
customer service.
Web Design 11
Graphic Design 12
OUR SERVICES. Contact Us 13
• BT Wholesale Landline Services
• O2, Orange & Vodafone Business Mobile Solutions
• Avaya Telephone Systems - Distribution, Installation & Support
• Panasonic Telephone Systems - Distribution,
Installation & Support
• Broadband, EFM and Leased Line - Solutions & Support
• I.T Managed Solutions - Supply & Support
• Fibre & Data Networking -
Distribution
• Fibre & Data Networking -
Installation & Support
• Graphic, Web Design &
Print Solutions
• Web Development &
Ecommerce Solutions
• Company branding &
Marketing Solutions

4. Telecom
SERVICES

5. Telecom Services
Comms Group are specialists in creating and maintaining viable
and cost efficient telecoms solutions for our customers ranging from
SOHO and Sole traders to Multi-National Blue Chip companies.
Fixed Line/Landline Services Mobile Phone Solutions
As a provider of BT Wholesale line products, we are very Comms Group has independent access to the 4 major mobile
competitive and able to advise on the best line configuration networks, O2, Orange, Vodafone, T-Mobile and to all major
for each client; ensuring that both the most efficient workflow handset manufacturers. This enables us to treat each of our
and cost levels are achieved for each and every telephone line customers as the individuals they are and to cater to their
or call coming into or out of your premises. We can offer cost specific requirements. Free analysis is exactly what each user
savings in the region of 30% against BT call charges and at needs from their mobile device and then tailor a tariff and
least 10% on line rentals. We are your first point of call in every handset to suit each individual. At all times making
instance regarding your telephone lines and call traffic. We recommendations based upon the two major factors that are
always answer the phone within 5 rings and you will speak to important to any mobile customer – cost and service.
someone who is able to deal with your query, no overseas call
centres, we provide simply efficient UK support. We are able to
provision all line types & services available from BT with no
Broadband & Leased Lines
downtime for your business. Comms Group also has access to the latest ADSL 2+
broadband products which offer speeds of up to 24 Mbps on
download and up to 2.5 Mbps upload. We also provide a
IP (VoIP) Solutions comprehensive range of Leased Line services up to 100mb for
The latest “buzz” word/products to enter into the telecoms 100% dedicated connectivity backed up by SLA’s.
market is IP telephony or otherwise known as VoIP We are able
.
to advise on the latest IP solutions including SIP trunks and
hosted PBX services.
• Cost effective telephony - our tariffs are among the most
competitive in the industry
• Available anywhere in the world – with CPS and WLR
• Simple migration - no new equipment or the hassle of
dialing extra digits
• Keep the same BT number - as you can keep your BT
number, the transition is disruption-free.
PAGE 4

6. Telephone
SYSTEMS

7. Telephone Systems
Comms Group is an approved supplier, installer and maintainer
of the Avaya, Panasonic & Samsung range of business telephone
systems and handsets. We provide professional business
telephone system services to many major UK companies.
Whether you’re interested in upgrading your current telephone Comms Group specialise in the supply, installation, support
system or need advice on installation of digital or analogue and maintenance of a range of telephone systems from the
lines, we are here to help. We understand the everyday world’s largest and most respected telecommunications
problems businesses face today, and as such we work closely equipment manufacturers including Avaya, BT, Polycom,
with all our clients to implement fully integrated Panasonic and Samsung.
communications solutions.
We also implement additional features like voice-mail,
Our reliable portfolios, unrivalled market intelligence and computer telephony integration, call management software,
engineering experience enables us to give up-to-date call logging and call recording systems. Because of our wide
information on how to lower your costs, realise technological range of experience and our commitment to service, we are
advances effectively and increase your overall efficiency. This the choice telephone systems provider for many small to
can be complimented by our support packages. medium sized businesses.
The result of a
non-professional telephone
system is customer frustration,
missed opportunities and an
overall bad impression
of the business
PAGE 6

8. Telecom
HARDWARE

9. Telecom Hardware
We are an approved supplier and installer of the Avaya IP Office,
Panasonic and Samsung range of business telephone systems
and solutions.
You can be assured of expert advice and next day delivery of a
comprehensive range of telecoms products ranging from
Business Partners
handsets, headsets, telephone systems, conference units, Avaya is a global leader in enterprise communications systems.
expansion modules, data products and much more. Equipped The company provides unified communications, contact
to provide professional business telecoms services, we have centres and related services directly, and through its channel
clients both large and small. From small businesses, SME’s, partners to leading businesses and organizations around the
through to large multinational corporations, we have the world. Enterprises of all sizes depend on Avaya for
knowledge and wealth of experience to advise on and state-of-the-art communications that improve efficiency,
implement solutions bespoke to the client’s needs. collaboration, customer service and competitiveness.
Customer Benefits Panasonic
• Ordering up to 4.30pm for guaranteed next day delivery Every business communication requirement is different.
Whether you need a simple, analogue system with traditional
• Excellent stock levels of refurbished and new equipment desk based handsets, or an advanced IP based network
• Friendly, customer focussed sales staff with direct communications platform, Panasonic has an office telephone
telephone numbers system that can fit your business needs. Focusing on ease of
• Pre and post sales technical support use, excellent audio quality and superb reliability, Panasonic
telephone systems can be configured in a variety of different
• Trade 30 day credit account facilities available.
ways to ensure you get a solution that meets your specific
requirements.
Supply/Distribution
We hold a large stock of new and refurbished Telecoms
equipment available for next day delivery, all of which comes
with a full warranty. The comprehensive stock comprises of
Avaya, Panasonic, Samsung, Plantronics and Polycom
products. We are able to offer pre-sales support and advice
ensuring the correct products are supplied every time. As an
efficient scaleable distributor you can be assured that we will
work with you by being your supplier of choice. We strive to go
that extra mile, finding those hard to get market products,
PAGE 8
forecasting products in demand, securing products in
constraint. We offer the personal 1-2-1 service that the large
Distributors fail to do whilst still maintaining that price
competitive edge over them.

10. I.T.
SOLUTIONS

11. I.T. Solutions
At Comms Group we provide a variety of turn-key IT projects for our
clients. Our clients naturally demand strong, reliable IT infrastructure
that boosts capability and adds value to their business.
We can offer infrastructure audits, IT strategy consultancy as well
as end-to-end custom solutions on individual IT projects. We can
Fixed Hourly Package
design, manage and install entire projects or offer individual Customers can make an advance purchase of hours at a rate
service elements from specialist expertise on networks, servers or significantly below our standard time and materials rates. When
security to temporary resources for additional assistance for you make a support request, these hours or half hourly increments
hardware deployment for example. thereof are deducted from the pool of existing hours you have
purchased, until they are exhausted.
Maintenance & Response Customers are able to exhaust the available number of hours on
any given project requiring labour, including new installations as
By having our annual maintenance support contract, you gain the well as corrective or remedial work. Customers who have built up
benefit of having specialist help on call to quickly resolve any a history of trading with will be allowed to exceed the number of
issues or problems as and if they arose whilst you remained focus hours remaining in their pool and be invoiced for the additional
on your core business. By taking the whole responsibility for ones used at the same rates as if they had been purchased in the
maintaining your computer systems we would seek to make them pool. Hours are purchased in increments of 10’s or 20’s.
as efficient and stable as possible, whether it’s hardware, software
or your network. You would also gain knowledge that by taking
can do:
advantage of our fixed price solution then you could accurately
What we
budget for your maintenance support package, regardless of the
problems that may occur.
We have found that a programme of good housekeeping and
port
• IT. Sup ecks
regular equipment monitoring is always the best method to ensure
Health Ch
. Audits /
computer system and network stability. This method has proved
• IT n
Installatio
successful for many clients and greatly reduces the number of
• Server Support)
emergency fault calls.
(One-off
• Breakfix g
Fixed Contract Package eb Filterin
• Email / W
rchiving
• Email A
An annually charged fixed cost service encompassing response
ackup
times under a 4 and 8-hour arrangement. This provides the
highest level of service offered and provides our clients with the • Online B s
d Antiviru
• Manage onsultanc
y
pinnacle of technical support. Customers entering into this contract
jects & C
will be entitled to the highest priority of response rates. Customers
• IT. Pro . Hardwa
re
PAGE 10
of fixed contract services are also able to benefit from quarterly or
half yearly maintenance visits for proactive servicing of their
• Sup ply of IT
equipment.

12. Oak
RECORDING

13. Oak Recording
Record is a comprehensive extension and line side recording
solution packed with innovative features to search, record, play
and archive calls.
Leading edge web technologies ensure that Record is the most
powerful yet easiest to use call recording solution available.
• Resolve Disputes
Find calls quickly and emails an extract of the call to
Record is designed to enhance your business by enabling you your client to confirm contract details
to deliver the best possible service to your customers.
By recording all telephone orders or discussions, you can
• Demonstrate Compliance
quickly confirm back to a customer what was agreed. This For many organisations it is necessary to show that FSA
enables any disputes to be quickly resolved and for the rules have been followed.
customer to be retained for future business. It also means the
avoidance of time-consuming litigation.
• Monitor Quality
Review calls to ensure that all clients have been dealt
Record also works alongside your staff to help them with professionally at all times
develop their customer service skills as well as drive new sales
through better telesales techniques. • Improve Performance
Record meets the regulatory requirements designed by the FSA Work with staff to develop their telephone and telesales
and by other regulatory bodies. It is also updated techniques
regularly to ensure that it continues to meet the latest
regulations as and when they change. • Share
Share conference calls and online meetings with
Users can securely access Record both locally and remotely business colleagues.
and review recordings that their security policy allows.
Record works with businesses and call centres of any size, as
well as multiple sites, to deliver the maximum benefit at the
most cost effective price.
Record is scalable from 4 to 480 ports per system.
PAGE 12

14. Oak
REPORTING

15. Oak Reporting
Report is a powerful reporting solution for single and multi-site
users who want to take affordable call logging to the next level of
sophistication.
It has a full range of customisable reports for cost control,
response management, traffic analysis, account code billing
• Reduce Costs
See an immediate reduction of up to 15% in call costs
and much more. Report is designed to manage and improve
and drive continuing improvements in costs
the use of telecommunications throughout your business with a
wide and flexible range of reports that show you exactly what’s
going on in a format that’s easy to understand and tailored to
• Retain Customers
Impress callers by answering their calls quickly and
your business.
handling their calls effectively
By introducing Report, immediate cost savings of up to 15% on
calls can be realised, as well as the associated savings in staff • Increase Sales
time on those calls. As a result, Report can pay for itself within Ensure increased levels of telesales activity are being
three months. Report will quickly highlight further immediate made to drive new sales
savings that can be made by terminating unused lines,
redeploying unused extensions and identifying and eliminating • Improve Performance
unnecessary and private calls. Report can increase customer Work with staff to develop their telephone and telesales
satisfaction by helping you ensure that all calls are answered techniques
quickly and directed to the correct department first time. Report
can help increase sales by ensuring telesales activity is as • Detect Fraud
effective as possible. More calls can mean more business Identify potential telephone fraud early and avoid huge
opportunities and better customer satisfaction. expense
Report will alert you quickly to any unusual telephone or trunk
activity, thus potential telephone fraud can be recognised early
• Work Smarter
and huge expense avoided. Report can also highlight the Reveal new opportunities to improve the way you do
opportunity to increase business efficiency through the use of business.
additional integrated software modules.
Whether its recording calls, screen popping your contact
database or displaying vital call and business information on a
wallboard, Oak has it covered. Report works hard for
businesses and call centres of any size, as well as multiple
sites, delivering the maximum benefit at the most cost effective
PAGE 14
price.
Oak is the UK’s leading specialist developer of
telecommunication applications software.

16. Maintenance &
SUPPORT

17. Maintenance & Support
Comms Group telephone maintenance helps you reduce your
organisational costs, minimise risk of downtime and gain the
convenience of a single point of contact for the support of your
telephone system.
A typical business, school or charity invests hundreds to most likely cause for your equipment failure. If faulty
thousands of pounds per year on calling customers, suppliers equipment needs to be repaired or replaced, arrangements will
and service providers. be made to have this delivered via courier or for remedial work
It spends equal amounts installing telephone lines and systems to be carried out by an engineer depending on the service
to allow its personnel to talk to people directly, because when level agreement.
it’s hard to articulate in an e-mail, when it’s vital to ensure that As well as providing an on-call repair service for your
information gets through, or when a business deal is on the telephone system, Comms Group can provide user support,
line, a simple phone call can make all the difference. remote configuration and pre-emptive maintenance. By
remotely managing the changes to the telephone system
If your phones go down though, configuration, communicating regularly with managers and
team-leaders and monitoring the alarms and statistics that the
what do you do? telephone system produces, we can provide a valuable service
It doesn’t happen very often, but when it does it can be a to any organisation – ensuring that the telecoms facilities are
heart-stopping moment: the whole organisation without always delivering reliable service and the best value for money.
phones! The clock’s ticking. Every minute that people cannot
get through, there may be sales being lost, last-minute
arrangements can’t be made and deliveries can’t be booked.
You need a phone guy to get you back up and running.
With Comms Group supporting and maintaining your
telephone system, you pay an annual fee to ensure that you
have a “phone guy” to get you up and running again in the
event of a failure.
Getting you up and running again is our priority. We carry a
large stock of spare parts for all the telephone systems that we
install and support (including systems from the 80's and 90's!).
Our customer service and support engineers have years of
telecoms experience to enable them to quickly determine the
PAGE 16

18. Data &
NETWORKING

19. Data & Networking
Comms Group networking division (Shop4Networking)
incorporates the distribution of data networking equipment on a
next day basis ordered through internal account managers or via
the online shop www.shop4networking.co.uk.
This service is enhanced with the ability of our experienced information systems for data, voice or video communication.
consultants in both voice and data networks to design, build, Having the right network infrastructure is therefore a strategic
commission and support network solutions. imperative for any organisation.
Distribution of Networking Supplies Data/Network Installations
The Shop4Networking part of Comms Group provides a Our engineers are able to design and install networks based
one-stop shop for all communication products required by on Cat5e and Cat6 standards.
distributor, installer or end user. You can now browse our entire The services we provide are:
range online and purchase via our e-commerce site at • Relocation of existing network cabling, comms cabinet
www.shop4networking.co.uk. We supply all connectivity and tidies and moves
containment products suitable for the most advanced network
• Installation of new cat5e/cat6 networks and additional
infrastructures. In addition to commercial products we also
cabling
offer home networking products to provide all data, telephone,
internet and audio visual requirements on one integrated • Testing, troubleshooting and documentation of new and
Cat5e or Cat6 network. Product and technical support for all existing data/voice networks
levels from novice to expert is available from our experienced • Procurement and installation of network equipment, such
internal and external sales staff. as switches, patch panels and comms cabinets
• Office/floor moves and changes to existing networks
Online Shop • Gigabit Ethernet cabling.
Next day delivery from stock and an easy to navigate shop
make it a simple experience to order your networking products. Fibre Optics
Payments can be taken either by credit/debit card or you can Comms Group is able to install and
apply for a trade credit account. test fibre optic cabling solutions
(suitable for high speed
Networking Services requirements) such as backbones or
We know that there is no one solution that will suit every links to remote buildings. The main
organisation. That’s why, regardless of business size, or advantages of fibre optics are
industry sector, we work with our customers to understand their speed and being less susceptible to
PAGE 18
challenges to define and implement service-orientated interference than traditional
solutions to meet their individual needs. Network infrastructure cabling methods.
is the communications fabric underpinning any organisations

20. Partner
PROGRAMME

21. Partner Programme
At the Comms Group we have successfully designed and
implemented the telecoms partner programme. This allows you
to earn extra revenue from your existing clients without any
investment in time or money from yourselves.
As a national provider of telecom services we provide you with
a facility to sell telecom products into your customer base or
Backup/Customer Care
simply allow one of our professional account managers to give Our support desk can either provide this or your customer can
them a call. We’ve identified that the majority of companies do be directed back through to you, it is entirely up to you.
not utilize their customer database to the maximum therefore
we have introduced this partner scheme which has produced Commitment
some fantastic results for all. There is no commitment; we will assist you with any enquiry
you generate.
How will you make money from it?
The rewards are very transparent; if we convert your customer Assurance
to take up any of our services then we will pay you up to 20% You are 100% guaranteed that your customer will only be
of the margin made. This is paid either as a one off payment offered telecom services and can be professionally account
or on an ongoing monthly basis* managed in a way that you require.
*Ongoing commission payments are only made for land line
services
How does it Work?
Very simply, there are two ways in which we can tailor the
programme. The first and most common option will be to
contact your customer on your behalf explaining that we/you
can now offer business land line, mobile and telephone system
services. We will arrange for a FREE REVIEW and GUARANTEE
to save them money. The second option is for you to liaise with
your customer throughout using our services and experience,
to provide the correct products to your customer.
PAGE 20

22. Vehicle
TRACKING

23. Vehicle Tracking
Comms Group is an approved supplier, installer and
maintainer of the Road Angel vehicle tracking systems.
A Sophisticated System Made Simple, • DriverID /business vs. private mileage
• RFL due • Cam-belt replacement due
LiveTrack will help you you to: • End of warranty • MOT due
• Reduce business mileage • Working hours • Out of hours usage
• Reduce fuel costs • Stopped time • Fatigue
• Reduce accidents and insurance costs All of this is accessible from one central location. Plus detailed
• Improve and reduce vehicle maintenance mapping helps you identify and locate vehicles in real time on
• Automate reporting and so streamline expense claims the same map.
• Aid in your duty of care compliance
And it will pay for itself in as little as 6 months! Reliable Web Based Systems
Simple Sophistication Designed With You in Mind
Designed and built by Road Angel in-house, all of Road Angel
LiveTrack’s sophisticated reporting system tells you the LIVE
Fleet’s systems are designed with you in mind to ensure their user
locations of your vehicles on one map.
friendly features give you all the information you need.
Their geographical positions are automatically monitored every
You’ll never have to worry about security with Live Track; Because
60 seconds giving you ‘real-time’ reporting of their location,
Road Angel Fleet’s computer systems work over an encrypted
travel direction and speed.
Virtual Private Network (VPN) to ensure all your information is
It also provides you with a breadcrumb trail of a journey route with totally secure.
speed indication, detailed journey history (including speeds), any
The systems are certified by the National Policing Improvement
idle time, ignition status and over speed reports. Data that will help
Agency (NPIA) to AES5 which means they’re suitable for use by
your fleet operators effectively manage your vehicles and drivers.
the emergency services.
The Technical Bits
A few things you probably didn’t know about LiveTrack’s
reporting capabilities:
• Current odometer reading
• Service due and overdue
• Vehicles with missing service details
• Journey start and endpoint date, time and location
• Journey summary report
PAGE 22
• Vehicle day summary report
• Mileage records (user nominated as personal/business)
• Automated email reporting

24. Web
DESIGN

25. Web Design
Comms Group Creative is a creative agency specialising in web
design, development and marketing services. We strive to create
excellence in every project we deliver, no matter what the size or
objective of your marketing message.
Our website development team are commercially experienced
and take time to understand your business, your unique selling
We offer all supporting website
proposition and your key target market audience before related services including:
advising on a solution that will achieve the desired results.
• Domain Name Registration/Hosting and E-mail
Whether you’re looking for a content managed brochure • Search Engine Optimisation, Web Promotion and PR
website or a complex functional or ecommerce site, we have • E-mail Marketing
the capabilities to deliver quality and value every time. Building
• Social Media Marketing
websites correctly from the ground up will guarantee not only
that the site looks good and is practical in its functionality, but • Website Appraisals and Usability Studies
one which will be found by your prospective clients and deliver • Pay Per Click Marketing
a fantastic return on your investment in Internet marketing. • Flash Animations and Presentations
Websites are the last point of call for all other forms of
business marketing that you do, therefore it is imperative to
have a good website to increase your conversion rate from
browser to client. Our design team works closely with
developers and search engine specialists thus making a
Comms Group Creative website one of the most cost effective
forms of marketing around.
Comms Group Creative use the latest website design
technologies available making the applications robust and
scalable going forward. This combined with professional
graphic design services and Search Engine Optimisation
techniques will ensure that your clients will not only find you on
the web but will be impressed when they do.
PAGE 24

26. Graphic
DESIGN

27. Graphic Design
Comms Group Creative specialise in Graphic Design &
Marketing services. Our multi-disciplined team are all very
experienced in delivering professional, creative design solutions
to our clients within budget and according to the brief.
Our experienced in-house graphic design team
specialise in both on and offline graphic design. We can
assist with all types of graphic design from a one-off
print job through to a fully tailored package of company
identity branding, stationary, signage, brochures, No matt
er what
catalogues, exhibition graphics, marketing materials,
or creat type of
advertising, illustrations and much more.
ive mark design
eting solu
Our experienced team are results driven from you are tion
looking f
conception to development and implementation. Our or why
Comms G not let
roup Cre
client’s tend to see a rapid return on their investments.
We achieve this by working alongside our clients to ative help
We offe you?
understand their business, their clientele and their target r:
market audience. We then offer bespoke design • Design
solutions to ensure we get your marketing message right Services
first time. We listen to your ideas, develop them and • Brandin
produce an end product that you feel proud of. We do g
• Corpor
not offer a "one solution" fits all approach.
ate Liter
ature
• Exhibit
ion & PO
S
• Catalog
ues
• Illustrat
ions
PAGE 26

28. Comms Group (UK) Limited
Unit 2 IO Centre
Barn Way
Lodge Farm
Northampton NN5 7UW
Tel: 0844 848 8144
www.commsgroup.com
twitter.com/commsgroupuk
COMMSGROUP
facebook.com/commsgroup THE COMPLETE COMMUNICATIONS COMPANY