An overview of CobbleSoft\'s web-based Helpdesk and Service Management software: a reflection on today\'s buzzwords and where we were leading the industry 5 years ago.

1. Innovate and Simplify Your Helpdesk One Simple Solution Infinite Problems Solved

4. Executive graphical analysis, trends and detailed reports. End-users have an instant status summary. Support personnel have immediate access to ticket queues Pro-Active support through the Broadcast Center for Alerts, News and messaging. Solicit quality feedback through surveys and quick polls Detachable Dashboard to monitor real-time activity.

5. Immediate alerts through pro-active monitoring of ticket queues Monitor critical service performance Monitor and record activity for effective systems management The detachable Dashboard enables key personnel to constantly monitor service levels directly from their desktop

6. Ticket data remains distinct between the original end-user submission versus that of the current assignee. Each ticket can have unlimited assignments, with all time and cost data retained at both summary and the assignee level. Multiple attachments may be uploaded with each ticket or, conversely, downloaded as (e.g.) a solution.

7. Dynamic menus provide access to features & administration at the individual user level. Solicit valuable customer feedback through Survey Manager Automate ticket routing and assignment through intelligent Workflow

8. Easy access to real-time and managed service definition, including Service Level Agreements. COIGN’s strength in functionality enables you to anticipate & rapidly respond to organizational change and growth

9. Wizard-driven setup capabilities make administration a breeze. Create dynamic, self-documenting APIs for any ticket type, or publish an API as a Web Service. Use real-time integration to auto-populate data for users and reporting. Usage Policies enable you to restrict access to ticket types to specific groups

10. The Solutions Center provides easy access to pro-active support. Fully integrated Knowledge Base, with data populated through closed tickets. Intuitive features such as “My Notebook” for users to book-mark search results Categories & Sub-Categories enable easy classification. Modify the Topics to provide your own solution branding.

14. The Bottom Line: Reduced Cost, Excellent Support.

15. www.cobblesoft.com Ready to Support Your World Thank you for your time ... Contact us today to start providing great support!