This document discusses embracing uncertainty through collaboration. It identifies 4 types of uncertainty - simple, complicated, chaotic, and complex - and suggests better and worse ways to approach each. It also discusses trends in online courses, internationalization, analytics, and communities as curriculum. The key message is that collaboration across boundaries and iterating experiments is better than relying on experts or past practices when facing complex problems with uncertain solutions.
5. Simple Challenges
(Audience response eg.)
1.How do I get a study permit? - one page
reply and attach the document
2.Where to find work on campus?
3.Students not checking their email
4.How many courses am I allowed to take?
6. Bad Good
Email Google docs
Invent new ways of Establish best
doing things every practices
time
Collaborate with no Collaborate across
one campus
9. Bad Good
Consultant’s report Project plan
Do what another Follow good
university did research practices
Make it a student Collaborate with
project experts
23. • Last year in the Atlantic provinces…
International students – 9,692 (+1,204)
• Vietnamese Students Earn Online High
School Diplomas Through The University of
Texas at Austin
• Racial Politics
• EAL (English as an additional language)
29. Albany Technical College: The Student Tracking
and Retention Services (STARS) Program is
designed to serve high‐risk students by personally
connecting them with counselors… The STARS
program has increased the retention rate to 87%
compared with rates prior to this intervention
(68.3%), and STARS has also increased Academic
Affairs and Student Affairs collaboration while
generating new ideas and ways of helping
students.
http://net.educause.edu/ir/library/pdf/NGLC003.p
df
33. ”Successful health services in the 21st
century must aim not merely for change,
improvement, and response, but for
changeability, improvability, and
responsiveness.”
Coping with complexity: educating for capability
Sarah W Fraser, Trisha Greenhalgh. 2001
34. “When you finally come to grips you can't
solve today's problems using present
methods, you take the lead to venture to
the Complex Domain. As leader, you initiate
a search and rally followers to find a new
solution that will change the paradigm.”
Change Management or Change Leadership?
Gary Wong, Cognitive Edge Network 2010
36. Emerge project – a
support program
designed to help
people collaborate
37. Prize oriented – “the problem
was, after the money was
awarded we had the community,
we had the place, but they had no
reason to communicate.”
Lawrie Phipps - interview