Hurley Sustainable Urb

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New England Chapter of the Congress for the New Urbanism

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Groups make decisions that lead in a new direction. Individuals change behavior.

newsletter email newsletter charrette workshop hotline radio spot open house appreciative inquiry asset mapping open space technology asset mapping town hall press release website online social networking citizen survey public hearing stakeholder interview focus group deliberative dialogue world café study circle future search

Arnstein’s Ladder of Citizen Participation

Understand the Complexity of the Decision . . . less complex more complex

Type of Decision Routine Controversial Technical Decision Values-Based Decision Known, accepted values Values in conflict

Stakeholder Characteristics Known, easy to identify Unkown, hard to identify Small number Large number Homogenous Diverse Equal power and resources Unbalanced power and resources Important stakeholders have power Important stakeholders outside power structure

Decision Phase / Implementation Issues Decision already made Decision needs to be made Single entity can implement Implementation requires multi-party collaboration Implementation Stage Goal Setting, Idea Generation, Selection of Alternatives People generally agree the sponsor has the right to act. Legitimacy of sponsor action is in question. Sponsor has legal authority to make decision. Sponsor needs others to take legal action.

. . . to Choose the Right Type of Public Involvement Understand the Complexity of the Decision . . . less complex more complex

Uni-Directional Communication newsletter website recorded hotline press release Purpose: Inform, Educate Feedback Loops: Minimal or None radio spot public hearing?

Bi-Directional Communication workshop public hearing? open house Purpose: Generate Ideas, Solicit Feedback charrette? Feedback Loops: Some citizen survey live hotline focus group stakeholder interview

Multi-Directional Communication charrette? deliberative dialogue social networking open space technology future search asset mapping world café Purpose: Develop Collaborative Action Feedback Loops: Many

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Hurley Sustainable Urb

8. Groups make decisions that lead in a new direction. Individuals change behavior.

9. newsletter email newsletter charrette workshop hotline radio spot open house appreciative inquiry asset mapping open space technology asset mapping town hall press release website online social networking citizen survey public hearing stakeholder interview focus group deliberative dialogue world café study circle future search

10. Image Credit: DPZ

11. Arnstein’s Ladder of Citizen Participation

12.

13. Understand the Complexity of the Decision . . . less complex more complex

14. Type of Decision Routine Controversial Technical Decision Values-Based Decision Known, accepted values Values in conflict

15. Stakeholder Characteristics Known, easy to identify Unkown, hard to identify Small number Large number Homogenous Diverse Equal power and resources Unbalanced power and resources Important stakeholders have power Important stakeholders outside power structure

16. Decision Phase / Implementation Issues Decision already made Decision needs to be made Single entity can implement Implementation requires multi-party collaboration Implementation Stage Goal Setting, Idea Generation, Selection of Alternatives People generally agree the sponsor has the right to act. Legitimacy of sponsor action is in question. Sponsor has legal authority to make decision. Sponsor needs others to take legal action.

17. . . . to Choose the Right Type of Public Involvement Understand the Complexity of the Decision . . . less complex more complex

18. Uni-Directional Communication newsletter website recorded hotline press release Purpose: Inform, Educate Feedback Loops: Minimal or None radio spot public hearing?

19. Bi-Directional Communication workshop public hearing? open house Purpose: Generate Ideas, Solicit Feedback charrette? Feedback Loops: Some citizen survey live hotline focus group stakeholder interview

20. Multi-Directional Communication charrette? deliberative dialogue social networking open space technology future search asset mapping world café Purpose: Develop Collaborative Action Feedback Loops: Many

21. So what?

22. Assessment Tool

23. Decision Analysis for Sustainability

24. Many Hands . . . The Only Way

25. One Question . . .

26.