1. 1
Christopher Lyons
77 Overlook Drive West
Framingham, MA 01701
Phone: (508) 788-9403
Cell: 508-816-3368
Email: cml101495@yahoo.com
Objective – A position thatwill utilize my strong training skills in a hands on environment.
Skill Summary
Training and Development Implementation and Consulting
 Hands on Classroom Facilitator – Strong ability to explain
technical concepts to non-technical audience
 Conduct Needs Assessment and Task Analysis - Work with
key stakeholders to generate excitementand buy in for
training.
 New Hire Training – Develop training across a wide variety of
skill needs both technical and softskill related
 Cross Training – Develop ongoing training for staff
 Course Development – Create Training Plans,Document
technical course materials including manuals and exercises.
 Training Management – Manage junior staff to optimal
performance including measuring overall training effectiveness
of staff by attendee survey and return on investment
evaluations.
 Software Implementation and Training – Assess
requirements,evaluate clientneeds,convert data,
conducttraining
 Process Improvement – Assess and documentcurrent
procedures,provide roadmap for improvements,
measure improvements via approved upon matrix with
key stakeholders within a group
 Project Management –Manage projects,setmilestones,
achieve objectives
 Quality Assurance – Documenttestplans,hands on
software testing,QA analysis
 Management Reporting – Capacity planning,
productivity reporting and analysis
 E-Learning including LMS functionality – Develop and
Implement courses
Computer Skills
Software Programming
 Salesforce – Sales CRM tool
 Word, Excel, PowerPoint,Access, Visio, Adobe Acrobat
 RoboHelp – Utilized Robohelp to implementand maintain
Product Help Menu
 Website ContentDevelopment – Create and postcontent to
companyWebsite
 Strong SQL background for client implementations and
how to query data from SQL Tables
 UNIX – Strong understanding ofUNIX directories and
how they are utilized within clientimplementations.
Professional Experience
Vestmark 2014- Present
Director, Training and Documentation
Defining,developing,preparing,and delivering customer training. Provide product-specific training to a wide variety of Vestmark
clientele,as well as internal Vestmark staff.
Manage training relationships: Develop and maintain customer relationships and ensure clientproficiency.Participate and
presentat conferences and similar events.Proactively call targeted new customers and manage ongoing training needs.Work
closelywith Sales and Relationship Managementto identify and prioritize customer training needs and revenue opportunities .As
part of training efforts, actively seek new business opportunities and leads.
Develop education material: Develop core curriculum for Vestmark products for both external customers and internal staff.Create
course materials focused on business applications.Develop certification exams to accompanytraining curriculum.
Deliver training: Plan appropriate customer training visits and customer training events .Deliver customer training in the form of
training sessions atcustomers’ own premises;public training courses;presentations atconferences and similar events;and
remotelyvia WebEx. Deliver training programs,including productcertification exams,to internal staff. Participate and/or lead
special projects associated with implementation teams.
HP Vertica 2013 - 2014
Senior Technical Instructor
Content Development Responsibilities - Owns and updates currentcourse curriculum including slides,lab exercises,evaluations,
etc. Manage the course review process,ensuring thatrevisions publish with bi-annual software releases. Assess the need for new
classes and develop appropriate content.Work with subjectmatter experts to determine the purpose,structure and learning
objectives of the course.Keeps team updated on course progress,issues,milestones and time to completion Tests and launches
course in LMS. Identifies and addresses anyroadblocks thatmightpreventthe course from being completed.
Technical Trainer Responsibilities- Delivered complexand innovative technologies to a technically advanced individual
contributors,Management,and technical stakeholders.Engages learners and encourages participation. Expertly manages a
learning environmentwith limited advance preparation.

2. 2
Kiva Systems 2010 – 2013
Training Manager
Plan, develop and execute all Kiva clients training,which includes all new Amazon fulfillmentcenters thatwill be utilizing the Kiva
System. Develop training materials using a variety of methods including e-learning, live presentations,video tutorials, webinars and
text documents. Manage training team which included overall projectplanning responsibilities thatensure learning objectives are
appropriate and the proper resources were allocated to projects. Provide internal training to Kiva organization with a special focus
on Professional Services organization. Assistin the delivery of Kiva onboarding training. Provide overall leadership for s hortand
long term client training initiatives.
EBI Consulting 2009 - 2010
Training Programs Director
Develop a professional external training business building on EBI's existing program utilizing myextensive training and prog ram
developmentexperience. Develop new courses including computer based training (CBT) in supportof business developmentefforts
in health and safety with all company salespersons,to meetthe needs of our clients. Provide training on Sales Logic CRM to sales
personnel and utilizing CRMto track potential training prospects. Supportand train marketing and sales personnel on the Swift
page marketing tool . internal training program including course materials (documents,CBT,manuals,etc.) working closelywith
functional group managers to address everything from new hire orientation to continuous professional developmentand internal
work process instruction and including software/technologytraining. Responsible for implementing a continuous evaluation process,
getting client feedback to learn, improve and re-execute our work processes.
TheNextRound,Inc 2006 – 2009
Training Director
Implemented and delivered on companywide training solution for a small software companygeared to the private equity industry.
Software included a front end CRM system which allows clients to track contacts and utilize email functionalityto marketservices to
prospects. Software also contained fund raising,back office accounting and Xtranet capabilities. Training included working with
sales team to assess clientneeds and customize training toward client’s needs and desired outcomes. Provided level 1 supportvia
Help Desk,providing demanding clients answers to technical questions related to the product allowing me to be more effective as a
subjectmatter expert in the classroom. Designed and delivered clienttraining on site and via Web Ex. Created,implemented and
delivered monthlytraining sessions for clients. Trainings generated $250,000 for the bottom line of the companyin 2008.
Implemented new hire on boarding process,including new hire orientation and hands on technical training. Managed training staff
including mentoring and assessing training performance.
One Beacon Insurance 2002- 2006
Training and Management Consultant
Solely implemented new hire training program within a call center and cash processing departments.Hands on trainer who became
subjectmatter expert for products and systems within the departments. Provided consulting expertise thatmeasured departments
productivity and analyzed overall staffing needs via the creation of a capacity planning model. Provided managementand
consulting services to middle and senior management. Other functions include:
DST International 2000 – 2002
Principal System Trainer and Consultant
Sun Life Financial 1997 – 2000
Senior Trainer
Fidelity Investments 1995 – 1997
Training Assistant
Bank Boston 1993 – 1995
Accounting Assistant
EDUCATION:
University of Massachusetts,Amherst.
Bachelor of Arts Degree,1993.
Major: English
References: See Linkedin profile Chris Lyons for recommendations on mywork.