How are other leading organisations gaining marketplace advantage from their customer data? What has Big Data allowed them to achieve? How have they taken their customer insights and used it to go beyond traditional segmentation in order to deliver personalised offerings, improve marketing effectiveness and drive down churn? Join us for a lively session that takes a cross-industry look at different, real-world use-cases and the value that they have derived from their Big Data journey.
Large Airplane Manufacturer, PRODUCTION
https://www.tnooz.com/article/big-data-how-airlines-should-use-it-more-effectively-to-boost-ancillary-revenue/
http://www.cloudera.com/content/dam/www/marketing/resources/case-studies/major-airline-creates-big-data-platform-with-cloudera-and-microsoft-azure-to-gain-a-competitive-edge.pdf.landing.html
Large French based Telco, PRODUCTION
Up to 6% churn per month in mobile market
Silo-ed information prevents any market event reaction
EDW is storing CDRs for compliance mostly, no business agility
Converge customer information/journey into a single repository for multi-channel analysis:
Call Center, Shops, Web site, Mobile, Set-top Box
Open architecture to future marketing, customer satisfaction needs
https://www.cloudera.com/content/dam/cloudera/Resources/PDF/solution-briefs/Industry-Brief-Big-Data-Use-Cases-for-Telcos.pdf
http://www.mastersindatascience.org/industry/telecom/
https://wiki.cloudera.com/pages/viewpage.action?pageId=36528767
https://wiki.cloudera.com/display/BLUEPRINTS/Telecommunications
Customer: Indonesian mobile phone network operation; 120+M subscribersUse Case: Perform detailed analysis of customer’s network experience andprovide information to care agent to improve customer experienceBusiness Drivers: Enable care agent to deal with calls more effectively anddeliver more personalized experience to the customer in the care channelBusiness Metrics: Decrease average call handle time, increase first callresolutionData sources: Customer profiles, network logs focused on layer 3 and 7,web logsDelivery channel: enhance care agent application with customer scoring byissue, recommendationsKey technology components: HBase, Search, Impala, Spark-based analyticalmodels