Experience Strategy group at Clockwork delivered a content strategy presentation to the Content Strategy Meetup group in Minneapolis. The presentation includes a brief overview of Clockwork, and deep, in-depth view of how the strategists at Clockwork think about and do content strategy. This presentation was introduced by Laura Horan and presented by Amber James.
2. Agenda
• About Clockwork
• Content Strategy at Clockwork
What is Content Strategy?
Our Process
Goals, Tactics & Deliverables
Case Studies & Examples
• Q&A
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8. Experience Strategy Team
Amber James Candela Mosse Chelsey Mona Laura Horan
Content Strategist Strategist/UXA Strategist/UXA Experience Strategy Lead
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9. Services & Capabilities
RESEARCH
Usability Audits
Competitive Reviews
Stakeholder Workshops
User Testing
DIGITAL STRATEGY
Strategic Direction
Tactics & Considerations
Journey Maps
Personas & Scenarios
UX ARCHITECTURE
Site Maps
User Flows
Wireframes & Prototypes
MEASUREMENT
Measurement Plans
Analytics Audits
Reporting
Configuration
CONTENT STRATEGY
Site Audits
Workflow & Governance
Style Guides
Content Creation & Entry
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12. Content Strategy at Clockwork
Content strategy is a method of thinking and
planning that unifies, and provides direction
for, every piece of digital content throughout
its lifecycle and across every environment, in
order to align business objectives with user
needs for measurable impact.
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13. At Clockwork, content strategy is:
â—Ź Doing and thinking
â—Ź Multi-disciplinary
â—Ź Collaboration
â—Ź Strategic alignment
â—Ź Unifying thread
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17. Goal
Understand the problem
How
â—Ź Uncover the business objectives, user goals, and
content needs
â—Ź Understand the reality of the business and the
future they’d like to own
Phase 1: Research
Tactics Deliverable
Content Strategy Planâ—Ź Content alignment review
â—Ź Competitive research
â—Ź Analytics review
â—Ź SEO research
â—Ź Social media review
â—Ź Stakeholder workshops
â—Ź User interviews
â—Ź Document / Asset review
â—Ź Content audit and inventory
â—Ź Tone and voice review
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19. Goal
Form the solution
How
â—Ź Identify long-term value tactics
â—Ź Identify relevant content types
and platforms to be used
â—Ź Create guiding information
architecture documents
Phase 2: Planning
Tactics Deliverables
Aggregate research insights and
put them together into
appropriate strategic content
guidance documents.
â—Ź Content model
â—Ź Workflow chart
â—Ź Governance chart
â—Ź Social media
editorial calendar
â—Ź Style guide
â—Ź Content matrix
â—Ź Journey map
â—Ź Personas
â—Ź Page description diagrams
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21. Goal
Apply the solution
How
Ensure the tools are in place (and being
used correctly) for smooth content
development over the long-term.
Phase 3: Production & Deployment
Tactics Deliverable
Live contentâ—Ź Content entry
â—Ź Copywriting
â—Ź Content audit
â—Ź Client training
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25. A website designed
with Ramsey County
for residents and
businesses
STRATEGY / INFORMATION ARCHITECTURE / UX
VISUAL DESIGN / FED / DEV
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26. Content Strategy Deliverables
Role & Behavior Questions & Needs Conversions Pain Points
• Stakeholder workshops
• Document / Asset
review
• Competitive research
• Content audit and
inventory
• Tone and voice review
• Content alignment
review
• Analytics review
• SEO research
• Content matrix
• Personas
• Page description
diagrams
• Content model
• Governance chart
• Content entry
• Client training
• Reports
RESEARCH PLANNING PRODUCTION &
DEPLOYMENT
SUPPORT &
MAINTENANCE
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27. Reprioritized content to
meet their mission
â—Ź The most diverse county in
Minnesota.
â—Ź Previous website content
wasn’t working for all
audiences.
â—Ź Residents-first focus used as
our north star to slim and
refocus content.
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28. Designed for Accessibility
â—Ź Resident-focused means
accessibility must be front and
center.
â—Ź Developed and designed to
meet Web Content Accessibility
Guidelines (WCAG) and 508
standards.
● Adhered to the County’s plain
language initiative.
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29. Developed to support
their future plans
â—Ź Kept their digital roadmap
in mind.
â—Ź Instilled understanding
that digital is a way of
thinking.
â—Ź Individual transformations
key to launching effective
experience now, that can
be built upon in the future.
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