This document discusses software updates and support tools provided by Adirondack Solutions including MyASI, update campaigns, upgrades, and eSupport. MyASI is a web tool for registered users to manage accounts, download software updates and documentation, and submit support tickets. Users can submit tickets through eSupport to track the status of issues. eSupport also includes a knowledge base of common solutions. Adirondack recommends all users register for a MyASI account to easily access the latest software releases and support resources.

1. Upgrades, Patches, and eSupport! Oh My! Tuesday : 9:00am – 10:00am A S U G 2010 Session – T5

6. MyASI Features

13. Submit eSupport Ticket

15. Knowledge Base

18. Questions? Help Desk: (908) 725-8869 option 2