This session will show practical (and often free) methods for gathering data from users in a variety of ways for user-centric design. You will learn techniques for implementing what your users need and want, and will learn how to overcome the obstacles that may pop up.

1. Crafting the User-Centered Library Cliff Landis, Technology Librarian Valdosta State University clifflandis.net

2. CONSTANT EVOLUTION http://www.flickr.com/photos/55456073@N00/301678287/

3. GATHERING THE TOOLS http://www.flickr.com/photos/81287431@N00/41852222/

4. Surveys

6. User Observations

7. Conversations! www.flickr.com/photos/16262133@N00/80634154

8. http://www.flickr.com/photos/35237093637@N01/820500012/

10. Embrace the power of selling out (just a little bit) www.flickr.com/photos/12505664@N00/352214448

11. IT’S SWAG-TASTIC! www.flickr.com/photos/80081757@N00/111831987 Is it shiny? Is it branded? Do you already have 20? Give it to your volunteers!!!

12. IMPLEMENTATION http://www.flickr.com/photos/19014808@N00/169630719/

13. Remember, something will go wrong. www.flickr.com/photos/33103273@N00/2050128846

14. Now that you’ve found out what they want and need… www.flickr.com/photos/44124365282@N01/177904280

15. Getting the Boss’ buy-in www.flickr.com/photos/79874304@N00/10175721

16. Data-driven results www.flickr.com/photos/37996600126@N01/76966740

17. MAKING IT “PUBLISHABLE” http://www.flickr.com/photos/86603835@N00/19650368/

19. Go ahead and do it half-assed! Don’t wait! (You need the data) http://www.flickr.com/photos/41397136@N00/975160147/

20. You can always refine and redo (And remember, you’re human too!) www.flickr.com/photos/12836528@N00/2121472112

21. BEING USER-CENTRIC User Your library. http://www.flickr.com/photos/43285282@N00/69442780/

23. CLIFFLANDIS.NET http://www.flickr.com/photos/45082883@N00/223839049/