IClickers were used in an addiction recovery program at a homeless shelter. Data indicates that the use of iclickers facilitated the recovery process by promoting self honesty.

1. 10/17/2012
How iClicker Technology Facilitates
Addiction Recovery Sessions
Mark Miller BA, M.A.
Case Worker
Wayside Christian Mission
Edna Ross, Ph.D.
Associate Professor Psychology
1
Wayside Christian Mission
Providing hope for people in need.
• The Purpose of Wayside Christian Mission is to
respond to people in need by providing emergency
food, shelter and clothing, and by providing services
and programs to encourage a return to wholeness so
that human dignity can be restored and the love of
God shared.
• Wayside Christian Mission is a 501(c)(3) nonprofit
religious and charitable organization and does not
discriminate on the basis of race, sex, creed, religion,
color, sexual orientation or national origin.
Two Locations:
Emergency Shelter:
• 432 East Jefferson Street, Louisville KY 40202 –
formerly Pavilion Heath Care Center
o Emergency Shelters for Men, Women and Families
o Transitional Housing for Men
o Respite Housing for Homeless Men with Medical Problems
o Safe Haven for Mentally Ill Homeless Women
o HUD Sponsored Permanent Supportive Housing for
Homeless Men
o VA Emergency and Transitional Housing for Homeless
Veterans (men, women and families)
o Child Development Center for Children who are Homeless
staying at Louisville Family Shelters.
1

2. 10/17/2012
Second Location:
Hotel Louisville
Services
• Hotel Louisville Campus
• Hotel Louisville is a former Holiday Inn and was purchased by
Wayside Christian Mission in 2009, opening in 2010.
• Hotel Louisville provides transitional lodging for homeless
families and single women. Residents of Hotel Louisville are
screened before being allowed move from Wayside Christian
Mission to Hotel Louisville.
• Many Residents at Hotel Louisville are involved in learning
hospitality skills and on- the- job training for the hospitality
industry.
Hotel Louisville
• The Hotel Louisville Campus offers a unique housing and
hospitality training program for women and families transitioning
out of homelessness while offering hotel rooms and banquet
space to the public.
• Hospitality training helps clients develop good customer service
and hospitality job skills while increasing self-esteem and
teaching responsibility.
• 1st floor is open to the public, houses the WayCool Café, Holy
Grounds Coffee Shop, Banquet Space and Hotel Check-in Desk
o For Residents this floor also houses the client dining room, 2 exercise
rooms, chapel, program offices and family social space.
2

3. 10/17/2012
Hotel Louisville
• 2nd and 3rd floors - Community Programs and
Offices, and a 500 seat banquet room.
o Hotel Hospitality House
o Phoenix Health Care for the Homeless Outreach
Team, case managers and satellite clinic.
o Jefferson County Public School Homeless and
Migrant Education Center
o Jefferson County Public School Adult Education
Classroom
Hotel Louisville
Services…continued
2nd and 3rd floors continued
o Bicycling for Louisville Headquarters
o The Dream Factory – National Headquarters
o University of Louisville Psychological and Brain Sciences
Resilient Families Program office.
• 4th , 5th and 6th floors – Family and Single Women’s
Program
• 7th, 8th, 9th, 10th and 12th floors – Hotel Room and
Banquet Rental (120 rooms)
• 11th floor – College and Career Program
3

4. 10/17/2012
What we hoped for when
starting the iclicker class
 Alcoholics Anonymous is based in humility
and community. We hoped to foster lessons.
 Create an environment where honesty is not
feared, it is celebrated.
 Create an environment where participants can
be open with each other.
 Create an environment where struggles are
universalized and can be freely discussed
without fear of consequences.
What we hoped for:
 Create an environment where participants can be
honest with themselves about their own struggles.
 Help the clients arrive at a state where they can be
more honest sooner in the program. Maybe clickers
can lead someone to openness and honesty after
only one month instead of three months without
clickers. Thus they will have more time to practice
being open with each other.
4

5. 10/17/2012
What we hoped for…
 That clickers would be a tool to facilitate being
more honest and that the participants would,
ultimately, not be in need to the clickers to be
open and honest with each other. Thus,
sometimes we held the clickers for a whole
session and never clicked.
5

6. 10/17/2012
6

7. 10/17/2012
7

8. 10/17/2012
8

9. 10/17/2012
.
• We asked the client to write their own
questions:
• Particularly, questions about things they think
and feel that they are afraid nobody else thinks
or feels.
9

10. 10/17/2012
10

11. 10/17/2012
What we learned from iClicker class
1. The quality and depth of the conversation is based on one
participant going deep with their answers.
2. As the composition of the class changes ground that was
gained in honesty would be lost.
3. Regardless of whether or not the participants would share
out loud, they report that the act of clicking would force
them to be honest with themselves which was helpful to
them in their recovery.
11

12. 10/17/2012
What we learned from iClicker class
4. We needed more time. It takes some warm-
up time for the participants to become more
honest with themselves and others.
5. The participants reported that there was no
other opportunity to be honest about their
struggles during the program, thus it fulfilled a
need.
12

13. 10/17/2012
What the client's are saying
 "Honesty is important to recovery, without
honesty I will probably use [drugs] again".
 "If I have to push that button I have to be
honest with myself
 "If I am not honest with myself I am going to
be out there doing what I do".
13

14. 10/17/2012
What we will change iClicker class
 Room Layout.
 Create more and better topics for clicker
questions that more accurately pinpoint issues
with those in recovery.
14