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3 Steps to Better Customer Service
1. Wow Prospective Customers
Customers Lifecycle
Good vs. Bad Customer Service
Flip the Odds in Your Favor
2. Respond to Current Customers
Provide Multi-channel Support
Make Happy Customers Happier
Customer Service is a
Conversation
Train Your Customer Service
Agents
Friendly Conversation With
Every Type of Customers
3. Spread the Love
Boost Your Customer Referrals
Customers Will Share Their
Experience Online
Happy Customers will Share
Their Experience With People
Spread Your Words By Giving…
Discounts, Incentives, Sharable
Content, Customer Support Tools
Source of Inspiration:
 ClickDesk Live Chat
 Dimensional Research
 Zuberance
 McKinsey
 White House Office of Consumer Affairs

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3 Steps to Better Customer Service