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the vision at work




The future of IT in the modern
small to midsize business.

Dutch Business Breakfast.
San Mateo, 5 May 2009

1 of 2
Clive Boulton
Exact Research
Agenda, 5 things
                                    the vision at work




•   About us and our SMB market
•   Evolution
•   Emergence of Social Computing
•   Communities
•   How we are working today
Who is Exact
                                                       the vision at work




•   25 years leading provider business software
•   HQ Delft, NL
•   Continuous profitable growth
•   2500 employees globally
•   Customers > 100 countries (EMEA, APAC, Americas)
•   Exact offices > 40 countries
…our SMB market space…
                         the vision at work
SMB characteristics
                                                         the vision at work




•   Limited IT Resources
•   Preference for single software vendor relationship
•   Rapid time to value
•   Comprehensive support requirements
Our SMB products
                   the vision at work
Global customers, parenting approach
                                       the vision at work
Evolution….and why we are meeting today
                                          the vision at work
the vision at work




  WHAT DOES THIS MEAN
FOR THE CHANGING WORLD
           OF
    SMALL-TO-MIDSIZE
       BUSINESSES
         (SMBS)
The way we plan our lives is changing
                                        the vision at work
The way we communicate is changing
                                     the vision at work
The way we consume news is changing
                                      the vision at work
The way we search for information is changing
                                                the vision at work
The way we spend our spare time is changing
                                              the vision at work
The way we do our work is changing
                                     the vision at work
The way we share opinions is changing
                                        the vision at work
The way we share knowledge is changing
                                         the vision at work
The way we collaborate is changing
                                     the vision at work
The way we innovate is changing
                                  the vision at work
The way we do business is changing
                                     the vision at work
The way we shop is changing
                              the vision at work
The way we make money is changing
                                    the vision at work
The way we see our future is changing
                                        the vision at work
The opportunity
                  the vision at work
… and you are in control!
                            the vision at work
the vision at work




WHAT IS CAUSING CHANGE?

EARLY ADOPTER CUSTOMERS
ARE USING TECHNOLOGY TO
  DO NEW THINGS IN NEW
         WAYS!
Generations
                                                                the vision at work




1985     Transactions   1995    Processes     2005    Social             2015




       Baby boomers            Generation X          Generation Y
Generation Y
                                                                                 the vision at work




                Veterans          Boomers              Gen-X             Gen-Y
                (1922-1945)       (1946-1964)          (1965-1980)       (1981-2000)
Work Ethic /    Hard work         Workaholics          Wants structure Tenacity
Values          Duty before fun   Work efficiency      and direction   Entrepreneurial
                Adhere to rules   Question authority   Skeptical       Goal oriented
Work is         An obligation     An exciting          Eliminate tasks   What’s next
                                  adventure            Self reliance     Multi-tasking
Interactive     Individual        Team player, loves   Guitar Hero       Entrepreneur
style                             to have meetings
Communicate Formal memo           In person            E-mail / V-mail   Informal,
                                                                         IM
Messages        Your experience   You are valued       Do it your way   Work with
that motivate   is respected      You are needed       Forget the rules other bright
                                                                        creative people

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The Future of IT in the Small-to-Midsize business 1-2

  • 1. the vision at work The future of IT in the modern small to midsize business. Dutch Business Breakfast. San Mateo, 5 May 2009 1 of 2 Clive Boulton Exact Research
  • 2. Agenda, 5 things the vision at work • About us and our SMB market • Evolution • Emergence of Social Computing • Communities • How we are working today
  • 3. Who is Exact the vision at work • 25 years leading provider business software • HQ Delft, NL • Continuous profitable growth • 2500 employees globally • Customers > 100 countries (EMEA, APAC, Americas) • Exact offices > 40 countries
  • 4. …our SMB market space… the vision at work
  • 5. SMB characteristics the vision at work • Limited IT Resources • Preference for single software vendor relationship • Rapid time to value • Comprehensive support requirements
  • 6. Our SMB products the vision at work
  • 7. Global customers, parenting approach the vision at work
  • 8. Evolution….and why we are meeting today the vision at work
  • 9. the vision at work WHAT DOES THIS MEAN FOR THE CHANGING WORLD OF SMALL-TO-MIDSIZE BUSINESSES (SMBS)
  • 10. The way we plan our lives is changing the vision at work
  • 11. The way we communicate is changing the vision at work
  • 12. The way we consume news is changing the vision at work
  • 13. The way we search for information is changing the vision at work
  • 14. The way we spend our spare time is changing the vision at work
  • 15. The way we do our work is changing the vision at work
  • 16. The way we share opinions is changing the vision at work
  • 17. The way we share knowledge is changing the vision at work
  • 18. The way we collaborate is changing the vision at work
  • 19. The way we innovate is changing the vision at work
  • 20. The way we do business is changing the vision at work
  • 21. The way we shop is changing the vision at work
  • 22. The way we make money is changing the vision at work
  • 23. The way we see our future is changing the vision at work
  • 24. The opportunity the vision at work
  • 25. … and you are in control! the vision at work
  • 26. the vision at work WHAT IS CAUSING CHANGE? EARLY ADOPTER CUSTOMERS ARE USING TECHNOLOGY TO DO NEW THINGS IN NEW WAYS!
  • 27. Generations the vision at work 1985 Transactions 1995 Processes 2005 Social 2015 Baby boomers Generation X Generation Y
  • 28. Generation Y the vision at work Veterans Boomers Gen-X Gen-Y (1922-1945) (1946-1964) (1965-1980) (1981-2000) Work Ethic / Hard work Workaholics Wants structure Tenacity Values Duty before fun Work efficiency and direction Entrepreneurial Adhere to rules Question authority Skeptical Goal oriented Work is An obligation An exciting Eliminate tasks What’s next adventure Self reliance Multi-tasking Interactive Individual Team player, loves Guitar Hero Entrepreneur style to have meetings Communicate Formal memo In person E-mail / V-mail Informal, IM Messages Your experience You are valued Do it your way Work with that motivate is respected You are needed Forget the rules other bright creative people