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Welcome
Trends in B2B
Marketing
Chris Fell, Managing Director,
g2m Solutions




Prepared for: Client name
By Chris Fell P: 0402 340 250 E: chris.fell@g2msolutions.com.au
From interruption to attraction based marketing




                             02 3456 789
                             Annoying
                             Salesperson




                                                  3
B2B Marketing is shifting



                          Outbound       Inbound
                    Interruption based   Attraction based
                   Talking or shouting   Listening
                                Push     Pull
                  Business generated     User generated
 Press releases, tradeshows, print ads   Blog posts, high value digital content,
                        and collateral     LinkedIn, twitter
                    Building websites    Building communities
                          Sales cycle    Buying cycle




                                                                                   4
The Growing Lead Chasm




                         • Self educating buyers
                         • Salespeople now
                           operate in last 1/3rd of
                           funnel
                         • Marketing: must evolve
                           from lead generation to
                           lead nurturing




                                                  5
Implications for B2B Marketers

   • Engage AND nurture
   • The 5 steps to building a prospect engine




                                                 6
Buyer’s buy when they have a problem



                                        The Buyer’s Journey




• Untroubled &
                     Step 2        • Define need
                                                        Step 4        • Rationalise
                                                                                           Step 6       • Engage
  unaware        • Acknowledge                     • Receive offers     options       • Select first
                   business pain                                                        choice


    Step 1                             Step 3                             Step 5                           Step 7




                                                                                                Source: MathMarketing




                                                                                                                        7
Develop messages that reflect your buyer’s thinking


                                                                                                           • “I don’t see I have a problem & btw
                                                                                                             who are you?”
                                                                                                           • “I recognise I do in fact have a
                                                                                                             problem”
                                                                                                           • “I have defined what I need to solve
• Untroubled &
  unaware
                    Step 2
                 • Acknowledge
                   business
                                 • Define need       Step 4
                                                 • Receive
                                                   offers
                                                              • Rationalise
                                                                options
                                                                                  Step 6
                                                                              • Select first
                                                                                choice
                                                                                               • Engage
                                                                                                             this problem”
                   pain

   Step 1                           Step 3                        Step 5                          Step 7
                                                                                                           • “I’m evaluating a number of solutions
                                                                                                             that could work”
                                                                                                           • “How do I know your solution will
                                                                                                             work? And how do I justify this
                                                                                                             investment?”
                                                                                                           • Has my investment paid off, should I
                                                                                                             continue as a customer?


                                                                                                                                                    8
Sorry...but its not all about you!




                                     9
Step 2: Content Marketing & the buyer’s journey

   • Content maps
   • Real value
   • Leverage
   • The extended ecosystem




Hug your content!

                                                  10
Step 3: Do you have a unified “go to market” funnel?

• From first contact to loyal customer, one single view of the funnel...the buyer’s
  funnel
• Align your sales & marketing effort...the data shows its worth it, you will have:
     • 5.4% growth
     • 38% more leads
     • 36% greater retention
• Establish the “funnel maths” for the combined go to market funnel
    • Establish the volume of marketing activity required at each stage
    • Include lag and leakage
    • Marketing and sales jointly own the funnel
              o Targets
              o KPIs
              o Definitions & Processes




                                                                                      11
A unified “go to market” buyers funnel
          50,000 interactions with
              target audience




             5,000 Acknowledge Pain                                                               90%


                                     500 Show Interest                                            90%




                                                                                                        Leakage
                                                         100 Define need
                                                                                                  80%

                                                                       25 Looking at
                                                                         solutions                75%

                                                                                        20 May
                                                                                       purchase   25%

                                                                                          15 buy!25%
                                                                                                           12
Month 1                                Buying Cycle Lag                                Month 9
Step 4: Process & tools, Building the lead engine


                          Get
                         Found




            Analyse    Inbound
                                     Create
               &       Marketing     content
            improve     Engine




                         Nurture
                          leads


                                                    13
Functional Integration saves money and time




                                                                               Email
               SEO ,on and off   Landing Page   Social media
        Blog                                                   Analytics   marketing, lead   CMS   Expertise
                   page            building      monitoring
                                                                             nurturing




                                                                                                               14
Inbound Marketing: Compete with the big dogs!




                                                15
ROI of Hubspot
                                                     HubSpot’s State of Inbound
 MIT study shows: HubSpot users                      Marketing report shows: businesses
 experienced lead increases ranging from 25% up to   that focus on inbound-marketing have a 61% lower
 760% within 5 months                                cost per lead than those that don’t.




                                                                                                        16
Step 5: Resources and skills to execute
                “To Insource or Outsource, that is the question”
   • Economic – what’s the fully loaded cost of mid level marketer?
   • Flexible – can you turn the dial up or down as campaign workload dictates?
   • Risk management – Can you find and retain staff, what do you do if your
     marketing person quits just before a major campaign?




                                                                                  17
Step 5: Resources and skills

   • Realistically, do you have access to a broad range of skill sets required to
     plan develop and deliver a lead generation engine?
            o Strategy Planning, Go to market funnel model building, Campaign planning, Project
              management
            o Website copywriting, Landing page writing, Call to action writing
            o Content strategy Content audit, Content planning, High value content writing (white
              papers ebooks etc), Blog writing
            o SEO Keyword research, SEO Link analysis, SEO Page analysis
            o Lead nurturing, Email marketing, Lead database management
            o Social media monitoring and participation,
            o On line event production, organisation and registration
            o ROI Analysis and management reporting, Blog analytics, Reach
              analytics, Competitive analytics




                                                                                                    18
19
Thank you
Inbound Marketing creates leverage




                                     21

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The new rules of B2B Marketing

  • 2. Trends in B2B Marketing Chris Fell, Managing Director, g2m Solutions Prepared for: Client name By Chris Fell P: 0402 340 250 E: chris.fell@g2msolutions.com.au
  • 3. From interruption to attraction based marketing 02 3456 789 Annoying Salesperson 3
  • 4. B2B Marketing is shifting Outbound Inbound Interruption based Attraction based Talking or shouting Listening Push Pull Business generated User generated Press releases, tradeshows, print ads Blog posts, high value digital content, and collateral LinkedIn, twitter Building websites Building communities Sales cycle Buying cycle 4
  • 5. The Growing Lead Chasm • Self educating buyers • Salespeople now operate in last 1/3rd of funnel • Marketing: must evolve from lead generation to lead nurturing 5
  • 6. Implications for B2B Marketers • Engage AND nurture • The 5 steps to building a prospect engine 6
  • 7. Buyer’s buy when they have a problem The Buyer’s Journey • Untroubled & Step 2 • Define need Step 4 • Rationalise Step 6 • Engage unaware • Acknowledge • Receive offers options • Select first business pain choice Step 1 Step 3 Step 5 Step 7 Source: MathMarketing 7
  • 8. Develop messages that reflect your buyer’s thinking • “I don’t see I have a problem & btw who are you?” • “I recognise I do in fact have a problem” • “I have defined what I need to solve • Untroubled & unaware Step 2 • Acknowledge business • Define need Step 4 • Receive offers • Rationalise options Step 6 • Select first choice • Engage this problem” pain Step 1 Step 3 Step 5 Step 7 • “I’m evaluating a number of solutions that could work” • “How do I know your solution will work? And how do I justify this investment?” • Has my investment paid off, should I continue as a customer? 8
  • 9. Sorry...but its not all about you! 9
  • 10. Step 2: Content Marketing & the buyer’s journey • Content maps • Real value • Leverage • The extended ecosystem Hug your content! 10
  • 11. Step 3: Do you have a unified “go to market” funnel? • From first contact to loyal customer, one single view of the funnel...the buyer’s funnel • Align your sales & marketing effort...the data shows its worth it, you will have: • 5.4% growth • 38% more leads • 36% greater retention • Establish the “funnel maths” for the combined go to market funnel • Establish the volume of marketing activity required at each stage • Include lag and leakage • Marketing and sales jointly own the funnel o Targets o KPIs o Definitions & Processes 11
  • 12. A unified “go to market” buyers funnel 50,000 interactions with target audience 5,000 Acknowledge Pain 90% 500 Show Interest 90% Leakage 100 Define need 80% 25 Looking at solutions 75% 20 May purchase 25% 15 buy!25% 12 Month 1 Buying Cycle Lag Month 9
  • 13. Step 4: Process & tools, Building the lead engine Get Found Analyse Inbound Create & Marketing content improve Engine Nurture leads 13
  • 14. Functional Integration saves money and time Email SEO ,on and off Landing Page Social media Blog Analytics marketing, lead CMS Expertise page building monitoring nurturing 14
  • 15. Inbound Marketing: Compete with the big dogs! 15
  • 16. ROI of Hubspot HubSpot’s State of Inbound MIT study shows: HubSpot users Marketing report shows: businesses experienced lead increases ranging from 25% up to that focus on inbound-marketing have a 61% lower 760% within 5 months cost per lead than those that don’t. 16
  • 17. Step 5: Resources and skills to execute “To Insource or Outsource, that is the question” • Economic – what’s the fully loaded cost of mid level marketer? • Flexible – can you turn the dial up or down as campaign workload dictates? • Risk management – Can you find and retain staff, what do you do if your marketing person quits just before a major campaign? 17
  • 18. Step 5: Resources and skills • Realistically, do you have access to a broad range of skill sets required to plan develop and deliver a lead generation engine? o Strategy Planning, Go to market funnel model building, Campaign planning, Project management o Website copywriting, Landing page writing, Call to action writing o Content strategy Content audit, Content planning, High value content writing (white papers ebooks etc), Blog writing o SEO Keyword research, SEO Link analysis, SEO Page analysis o Lead nurturing, Email marketing, Lead database management o Social media monitoring and participation, o On line event production, organisation and registration o ROI Analysis and management reporting, Blog analytics, Reach analytics, Competitive analytics 18
  • 19. 19