Solsummit2009 Presentation

Tools and Techniques for Just-In-Time and Remote Training and Support Clark Shah-Nelson ( nelsoncs@delhi.edu) Coordinator of Online Education, SUNY Delhi SOL Summit 2009 PPT: http: //tinyurl .com/solsummmit2009

Background ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Online Courses and Enrollments ,[object Object]

User Issue Reporting: Are you like me? Do you find: ,[object Object],[object Object],[object Object],[object Object],[object Object]

Something Old…Something New ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Online Form: Efficient Reporting

Key Tools: Synchronous ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Training: Are you like me? Do you find: ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Something Old…Something New ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Something Old…Something New ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Key Tools: Asynchronous ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Fac. Development ,[object Object],[object Object]

Hardware ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Software ,[object Object],[object Object],[object Object],[object Object],[object Object]

Production Process ,[object Object],[object Object],[object Object],[object Object],[object Object]

Orientation ,[object Object],[object Object],[object Object],[object Object],[object Object]

The Process ,[object Object],[object Object],[object Object],[object Object],[object Object]

User Comments: ,[object Object],[object Object],[object Object],[object Object]

More Faculty Comments: Likes ,[object Object],[object Object],[object Object],[object Object]

VLE as Community Space ,[object Object],[object Object],[object Object]

The End… ,[object Object],[object Object],[object Object],[object Object],[object Object]

Solsummit2009 Presentation

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Solsummit2009 Presentation