1. Mapping the information landscape:
as librarians learn about and manage change
Andrew Whitworth, University of Manchester
Maria-Carme Torras i Calvo, Høgskolen i Bergen
Bodil Moss, Høgskolen i Bergen
Nazareth Amlesom Kifle, Høgskolen i Bergen
Terje Blåsternes, Universitet i Stavanger

2. Structure of workshop
15 mins: Introduction - why mapping?
10 mins: Aims and objectives of the Bibliotek i
Endring project
30 mins: Practical, using Ketso

3. Mapping landscapes

4. A map is not ‘objective’ - what goes on it is a question of selection.
What is the purpose of the map?; who are the audience for a
map?
Mapping landscapes

5. Mapping as a learning tool
Concept mapping.... a “map of cognition” (Wandersee)
Other forms of visual imagery can help promote
reflection and reveal the taken-for-granted

6. To understand innovation…
…it is necessary to understand
practice…
…and how practices are collectively
developed within the library as an
information landscape (Lloyd 2010).

7. Context and landscape
The organisation must be seen as a lived experience,
continually constructed by practices developed within an
environment.
This environmental context will be unique from
organisation to organisation.
Each workplace is therefore a unique “information
landscape” (Lloyd 2010); a dynamic environment
comprised of practices that construct, move, validate and
transform information.

8. Questions to ask…
In a given context…
What resources are available?
Who can influence practice?
How is innovation retarded as well as
promoted?

9. Resources in the landscape

10. The BiE project: background
Change management in
libraries
Two case studies over 15
month period
Funded by
Nasjonalbiblioteket (the
National Library), Norway

11. Phase 1: social network
analysis

12. Main phase
Iterative concept mapping
Observing change in the information
landscape — the impact of practice
Process ongoing until Sept 2014 so no
‘results’ yet

13. Practical session: Ketso
www.ketso.com
Brief background
Can give structure to
the mapping process

14. Advantages…
Allows groups to collectively create a map,
rather than relying on a scribe
Durable, but also easily adjustable
Produces data for analysis, but also makes
(other) data instantly visible

15. BiE’s data set
Minutes of meetings
and other
documents?

16. Let’s use it…
Focus of the exercise: How can we use
‘positive disruption’ to improve libraries?
• Green leaves: What aspects of library practice need improvement?
• Brown: What assets do we have to draw on?
• Grey: What is blocking change?
• Yellow: What ‘positive disruption’ might address these blockages?

17. Once the maps are drawn
Have a look at another group’s map
Use the other symbols (ticks, exclamation
marks, hazards) to indicate new ideas, areas
of agreement or disagreement

18. ‘Ketso’ means ‘action’…
…so at the end, take one of the cards and
write on it one action that you will try to take,
once back in the workplace

19. Conclusions
One tool for understanding change
management … there are others
Taking an alternative view of CPD and AR —
this is itself an innovation
Emphasis on informal workplace learning and
continuous adjustment rather than set-piece
training

20. Thank you
Drew, Maria-Carme, Bodil, Nazareth & Terje