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I am
• Elena Svetieva svetievae@ccl.org
• An emotion scientist specializing
in emotion expression and
behavioral measurement of
emotion
• PhD, University at Buffalo, State
University of New York
• Postdoc at CCL since Dec 2015
A key aspect of EI:
understanding emotion
The ability to identifyand labelemotion
Talking about emotion can get you far.
Emotion words describe
• Reactions
• Impacts
• Interpretations
• Responses
They help facilitate collaborationand deal with conflict by
increasing mutual understanding.
They are building blocks of effective communication and empathy
So how did we choose the
terms?
The theory of universal emotion
Fear
Sadness
Anger
Surprise
Disgust
Happiness
Basic emotion dimensions
Plutchik, R. E., & Conte, H. R. (1997); Watson, Clark, & Tellegen, (1998)
Great for gauging more general mood
and energy levels during a task
Positive
High energy (activated)
Negative
Low energy (deactivated)
agitated
irritated
excited
determined
active
mellow
content
scared
sad
bored
troubled
positive negative
Social and moral emotions
Social and moral emotions
Persecuted Betrayed Cheated Foolish
Remorse Pity
Affectionate Bitter Kind Liked
Appreciated Honored Welcome
Some possible uses
Emotions are impact words
Gaining clarity: an example
Context: negotiations with a third party where boss is present
[Third party] basically snapped at me, yelled at me and tried to embarrass me.
I was irritated with that exchange. It was an attempt to demean me,
undermine or make me feel small. My boss sat there and allowed me to take it
without saying a word.
I felt betrayed.The irritation was wounding of my pride. Shot
to my ego
So let’s take these for a spin
Activity
• Pick one or two emotion cards and think to a
specific time or situation when you felt that
emotion
• If you are in the room: pair and share
• Webex-ers: think of another two situations
where you felt similar emotion
Reflection
What do those situations have in common – what is your trigger for
that emotion?What does it say about what you value or how the
emotion is important to you.
What is the common trigger between you and your partner in the
activity?

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Emotions Explorer Webinar CCL Labs

  • 1.
  • 2. I am • Elena Svetieva svetievae@ccl.org • An emotion scientist specializing in emotion expression and behavioral measurement of emotion • PhD, University at Buffalo, State University of New York • Postdoc at CCL since Dec 2015
  • 3. A key aspect of EI: understanding emotion The ability to identifyand labelemotion Talking about emotion can get you far.
  • 4. Emotion words describe • Reactions • Impacts • Interpretations • Responses They help facilitate collaborationand deal with conflict by increasing mutual understanding. They are building blocks of effective communication and empathy
  • 5. So how did we choose the terms?
  • 6.
  • 7. The theory of universal emotion
  • 10. Plutchik, R. E., & Conte, H. R. (1997); Watson, Clark, & Tellegen, (1998) Great for gauging more general mood and energy levels during a task Positive High energy (activated) Negative Low energy (deactivated) agitated irritated excited determined active mellow content scared sad bored troubled
  • 12. Social and moral emotions
  • 13. Social and moral emotions Persecuted Betrayed Cheated Foolish Remorse Pity Affectionate Bitter Kind Liked Appreciated Honored Welcome
  • 16. Gaining clarity: an example Context: negotiations with a third party where boss is present [Third party] basically snapped at me, yelled at me and tried to embarrass me. I was irritated with that exchange. It was an attempt to demean me, undermine or make me feel small. My boss sat there and allowed me to take it without saying a word. I felt betrayed.The irritation was wounding of my pride. Shot to my ego
  • 17. So let’s take these for a spin
  • 18.
  • 19. Activity • Pick one or two emotion cards and think to a specific time or situation when you felt that emotion • If you are in the room: pair and share • Webex-ers: think of another two situations where you felt similar emotion
  • 20. Reflection What do those situations have in common – what is your trigger for that emotion?What does it say about what you value or how the emotion is important to you. What is the common trigger between you and your partner in the activity?