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CHAPTER 3

SOCIAL AND MOBILE
MARKETING
Social and Mobile Marketing
SUGGESTED
READING

• Jab, Jab, Jab, Right Hook:

@garyvee
• Unmarketing:

@unmarketing
• Tribes: @sethgodin
• The Social Media Bible
SOCIAL MEDIA COMMAND CENTER

http://youtu.be/hiN9OAkPUiM
THE 4E FRAMEWORK FOR SOCIAL
MEDIA
Excite

Educate

Experience

Engage
EXCITE THE CUSTOMER
Offer must be relevant to its
targeted customer.

Relevancy can be achieved
by providing personalized
offers.
E D U C AT E T H E C U S T O M E R

Golden opportunity:
Product’s value proposition and
offered benefits.
EXPERIENCE THE PRODUCT OR
SERVICE

http://youtu.be/A_Op6Km92E8
ENGAGE THE CUSTOMER
CHECK YOURSELF

• What are the 4 E’s?
• Find and example using social media of a brand using

one of the 4 e’s - please share this example with the
class
S O C I A L M E D I A M I S TA K E S
S O C I A L M E D I A M I S TA K E S
5 STEP GUIDE TO SOCIAL MEDIA MARKETING

1. WHO DO YOU WANT TO REACH?

Supplemental: Not in book
5 STEP GUIDE TO SOCIAL MEDIA MARKETING

2 . W H AT D O Y O U W A N T T O S AY ?

Supplemental: Not in book
5 STEP GUIDE TO SOCIAL MEDIA MARKETING

3 . W H E N D O Y O U W A N T T O S AY I T ?

Supplemental: Not in book
5 STEP GUIDE TO SOCIAL MEDIA MARKETING

4. HOW WILL YOU ENGAGE?

Supplemental: Not in book
5 STEP GUIDE TO SOCIAL MEDIA MARKETING

5 . W H AT T O O L S W I L L Y O U U S E ?

Supplemental: Not in book
BUILDING A
SOCIAL MEDIA
PLAN
• Who do you want to

reach?
• What do you want to say?
• When do you want to say

it?
• How will you engage?
• What tools will you use?
SOCIAL NETWORK SITES
Creators

Bonders

Sharers

Professionals
GOING MOBILE
AND SOCIAL
HOW TO DO A 

S O C I A L M E D I A M A R K E T I N G C A M PA I G N

Identify strategy
goals

Target audience

Campaign:
experiment &
engage

Budget

Monitor &
change
SOCIAL MEDIA
MONITORING

• Big data is becoming big

business
• Companies can monitor

and identify trends using
social media
• http://youtu.be/

vMpqQjvzzVk
MANAGING YOUR INDIVIDUAL 

B R A N D VA L U E I N A S O C I A L M E D I A W O R L D
Social reach refers to how many
people a person influences.

Influence is the extent to which the
person influences others.

Extended network is the influence of
the person’s cumulative network.

http://www.garyvaynerchuk.com/its-not-about-thenumbers/
GLOSSERY

• Bonders are social butterflies who use social media to

enhance and expand their relationships, which they
consider all-important in their lives.

• Creators, those hip, cool contributors, sit at the

cutting edge and plan to stay there. Social media give
them new ways to post and share their creative, clever
ideas.
GLOSSERY
• Hits – total requests for a page.
• Page views – the number of times any pages gets viewed by any

visitor.
• Bounce rate – the percentage of times a visitor leaves the site almost

immediately.
• Click paths – how users proceed through the information.
• Conversion rates – what percentage of visitors act as the marketer

hopes
• Keyword analysis – what keywords people use to search on the

Internet for their products and services.
GLOSSERY
• Professionals , who are constantly on the go and busy,

want to appear efficient, with everything together, so
they use social media to demonstrate just how smart
they are.

• Sentiment analysis allows marketers to analyze data from

these sources to collect consumer comments about
companies and their products.

• Sharers really want to help others, and the best way to

do so is by being constantly well informed so that they
can provide genuine insights to others.
GLOSSERY

• Social media refers to content distributed through

social interactions.

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Bmgt 205 chapter_3

  • 1. CHAPTER 3 SOCIAL AND MOBILE MARKETING
  • 2. Social and Mobile Marketing
  • 3. SUGGESTED READING • Jab, Jab, Jab, Right Hook: @garyvee • Unmarketing: @unmarketing • Tribes: @sethgodin • The Social Media Bible
  • 4. SOCIAL MEDIA COMMAND CENTER http://youtu.be/hiN9OAkPUiM
  • 5. THE 4E FRAMEWORK FOR SOCIAL MEDIA Excite Educate Experience Engage
  • 6. EXCITE THE CUSTOMER Offer must be relevant to its targeted customer. Relevancy can be achieved by providing personalized offers.
  • 7. E D U C AT E T H E C U S T O M E R Golden opportunity: Product’s value proposition and offered benefits.
  • 8. EXPERIENCE THE PRODUCT OR SERVICE http://youtu.be/A_Op6Km92E8
  • 10. CHECK YOURSELF • What are the 4 E’s? • Find and example using social media of a brand using one of the 4 e’s - please share this example with the class
  • 11. S O C I A L M E D I A M I S TA K E S
  • 12. S O C I A L M E D I A M I S TA K E S
  • 13. 5 STEP GUIDE TO SOCIAL MEDIA MARKETING 1. WHO DO YOU WANT TO REACH? Supplemental: Not in book
  • 14. 5 STEP GUIDE TO SOCIAL MEDIA MARKETING 2 . W H AT D O Y O U W A N T T O S AY ? Supplemental: Not in book
  • 15. 5 STEP GUIDE TO SOCIAL MEDIA MARKETING 3 . W H E N D O Y O U W A N T T O S AY I T ? Supplemental: Not in book
  • 16. 5 STEP GUIDE TO SOCIAL MEDIA MARKETING 4. HOW WILL YOU ENGAGE? Supplemental: Not in book
  • 17. 5 STEP GUIDE TO SOCIAL MEDIA MARKETING 5 . W H AT T O O L S W I L L Y O U U S E ? Supplemental: Not in book
  • 18. BUILDING A SOCIAL MEDIA PLAN • Who do you want to reach? • What do you want to say? • When do you want to say it? • How will you engage? • What tools will you use?
  • 21. HOW TO DO A 
 S O C I A L M E D I A M A R K E T I N G C A M PA I G N Identify strategy goals Target audience Campaign: experiment & engage Budget Monitor & change
  • 22. SOCIAL MEDIA MONITORING • Big data is becoming big business • Companies can monitor and identify trends using social media • http://youtu.be/ vMpqQjvzzVk
  • 23. MANAGING YOUR INDIVIDUAL 
 B R A N D VA L U E I N A S O C I A L M E D I A W O R L D Social reach refers to how many people a person influences. Influence is the extent to which the person influences others. Extended network is the influence of the person’s cumulative network. http://www.garyvaynerchuk.com/its-not-about-thenumbers/
  • 24. GLOSSERY • Bonders are social butterflies who use social media to enhance and expand their relationships, which they consider all-important in their lives. • Creators, those hip, cool contributors, sit at the cutting edge and plan to stay there. Social media give them new ways to post and share their creative, clever ideas.
  • 25. GLOSSERY • Hits – total requests for a page. • Page views – the number of times any pages gets viewed by any visitor. • Bounce rate – the percentage of times a visitor leaves the site almost immediately. • Click paths – how users proceed through the information. • Conversion rates – what percentage of visitors act as the marketer hopes • Keyword analysis – what keywords people use to search on the Internet for their products and services.
  • 26. GLOSSERY • Professionals , who are constantly on the go and busy, want to appear efficient, with everything together, so they use social media to demonstrate just how smart they are. • Sentiment analysis allows marketers to analyze data from these sources to collect consumer comments about companies and their products. • Sharers really want to help others, and the best way to do so is by being constantly well informed so that they can provide genuine insights to others.
  • 27. GLOSSERY • Social media refers to content distributed through social interactions.