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BMGT 205: Principles
of Marketing
Chapter 12: Developing 

New Products
Why do companies innovate?
Developing New Products
Changing
Customer
Needs

Improving
Business
Relationship

Fashion
Cycles

WHY DO
FIRMS
CREATE
NEW
PRODUCTS

Market
Saturation

Managing
Risk through
Diversity

Innovation and Value
CHECK YOURSELF

1.

What are the reasons firms innovate?
Diffusion of Innovation
Compatibility

Observability

Relative Advantage

Factors
Affecting
Product
Diffusion

Complexity and
Trialability

Using the Diffusion of 

Innovation Theory
CHECK YOURSELF

1.

What are the five groups on the diffusion of innovation curve?

2.

What factors enhance the diffusion of a good or service?
How Firms Develop New
Products
IDEA GENERATION

CONCEPT TESTING

• Development of viable new
product ideas.

• Testing the new product idea
among a set of potential
customers.

EVALUATION OF
RESULTS

PRODUCT LAUNCH

MARKET TESTING

• Full-scale commercialization
of the product.

• Testing the actual products in
a few test markets.

• Analysis of the performance
of the new product and
making appropriate
modifications.

PRODUCT
DEVELOPMENT
• Development of prototypes
and/or the product.
Crowdsourcing Ideas

More and more firms are
generating new product ideas
from customers
User friendly ideas
Cost savings
Outside ideas bring
innovation

http://lego.cuusoo.com/#
Idea Generation

Source of
ideas
•
•
•
•
•
•
•

Internal R&D
R&D consortia
Licensing
Brainstorming
Outsourcing
Competitor’ products
Customer input
Concept Testing

Concept is a brief written
description of the product
Customers reactions determine
whether or not it goes forward
Triggers the marketing research
process
Product Development

Prototype

http://youtu.be/v4boTbv9_nU
Alpha testing

Beta testing
Market Testing

Premarket
tests

Customers
exposed

Customers
surveyed

Test
marketing

Firm makes
decision

Mini product
launch

More expensive
than premarket
tests

Market demand
is estimated
Product Launch

This is the part where the
product is launched with
chosen 4 p’s
Success is often known early
Failures can be very expensive companies want a sure thing

http://youtu.be/WB6kwSfUvhQ
Evaluation of Results

Satisfaction of
technical requirements

Customer acceptance

Satisfaction of the
firm’s financial
requirements
CHECK YOURSELF

1.

What are the steps in the new product development process?

2.

Identify different sources of new product ideas.
Product Life Cycle
Stages in the Product Life
Cycle
Strategies Based on 

the Product Life Cycle: Some Caveats

Bell shaped, but can take many shapes.

Challenging to know precisely 

the stage of the PLC.
Check Yourself

1.

What are the stages in the product life cycle?

2.

How do sales and profits change during the various stages?
Key Terms

Alpha testing is testing where the firm attempts to
determine whether the product will perform according
to its design and whether it satisfies the need for which
it was intended.
Beta testing uses potential consumers, who examine the
product prototype in a “real use” setting to determine its
functionality, performance, potential problems, and
other issues specific to its use.
Key Terms

Firms with products in the decline stage either position
themselves for a niche segment of diehard consumers
or those with special needs or they completely exit the
market.
Diffusion of innovation is the process by which the use
of an innovation spreads throughout a market group,
over time and over various categories of adopters.
Key Terms

The growth stage of the product life cycle is marked by
a growing number of product adopters, rapid growth in
industry sales, and increases in both the number of
competitors and the number of available product
versions.
Innovation is the process by which ideas are
transformed into new products and services that will
help firms grow.
Key Terms
The introduction stage for a new, innovative product or
service usually starts with a single firm, and innovators are
the ones to try the new offering.
The maturity stage of the product life cycle is characterized
by the adoption of the product by the late majority and
intense competition for market share among firms.
Pioneers or breakthroughs are new product introductions,
especially new-to-the-world products that create new
markets.

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