1. Case Study
Salmon appointed ICI Paints Regional Systems
Integrator – responsible for Application Management
and Support
Salmon awarded a two year contract extension.
Challenge
ICI Paints decided to go out to tender to partner with a European Systems
Integrator to provide Application Management and Support (AMS) for their
pan-European consumer websites.
Solution
“We selected Salmon due to Salmon were selected for their ability to develop new websites, provide
their successful track record advice on technical design, simplify ICI’s existing solutions and help
minimise operational cost. As a result Salmon now support over 30
of delivering eCommerce consumer facing websites for ICI Paints (websites which include leading
solutions and their knowledge brands Dulux, Cuprinol and Hammerite).
and expertise in IBM’s
Benefits
WebShere Commerce. Salmon provide a continually evolving service to meet changing
requirements, priorities and cost pressures of ICI. In reflection
We are very happy with of this, ICI recently awarded Salmon a further two year Application
the level of service Salmon Management and Support contract extension.
provide. Incidents are dealt Over a period of 4 years Salmon has helped ICI Paints realise
significant cost savings, through both strategic and tactical
with quickly and resolved
initiatives. Overall costs have been reduced by a massive 90%.
to a high standard and they
A robust Service Level Agreement ensures a common understanding
consistently meet the web site in relation to the service ICI demands from Salmon, covering
availability targets.” priorities, responsibilities and a guarantee for the time it takes
to resolve issues.
Jo Upton,
Salmon support team additionally consult on the technical design
eBusiness Manger for UK
of the sites, supporting promotions or updating pricing. At the same
& Ireland business of ICI Paints
time the team review all code and implement changes in order to
ensure the sites are running as efficiently and effectively as possible.
Salmon support team also support strategic website development
projects that sit outside of the Support contract, giving ICI
continuity and consistency.
Unique Approach • Unique Solutions

2. About Salmon
Salmon is a highly innovative global systems integrator whose commitment to on-time, on-budget projects
is increasingly embraced by the leading names in retail, insurance and financial services markets. Since 1989,
leading brands have been turning to Salmon for its ability to build, integrate and support business-led systems
that add measurable competitive value to their day-to-day operations – and to their bottom line. Salmon quickly
understand business needs, creates realistic development schedules, and efficiently delivers solutions to plan;
based around an ethos that marries a depth and breadth of development skills, with a management process
that removes virtually all risk from successful project roll-outs. Customers include Argos, Boots, Bristol & West,
Halfords, Novae, Swiss Re and W.R. Berkley.
Salmon is headquartered in Watford, Hertfordshire and has offices in the US, China and Australia.
For more details about Salmon visit www.salmon.com.
Salmon Limited
64 Clarendon Road
Watford
Herts
WD17 1DA
Tel: +44 (0)1923 320000
Fax: +44 (0)1923 320023
Email: info@salmon.com
www.salmon.com
Unique Approach • Unique Solutions
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