4. JPMORGAN CHASE & CO. COLUMBUS, OH
10/07 – 05/08
SOFTWARE QUALITY ASSURANCE ANALYST
IT Software QA Analyst within the Central Technology Operations Team with experience successfully testing highly
complex, multimillion-dollar Enterprise software projects. Demonstrates success completing projects and quality
targets on-time and within budget.
Cross-train team members on new processes and system functionality
Collaborate with developers and team members regarding test documentation and new functionality
Analyze test requirements and develop a clear understanding of the end-to-end functionality of the product as
they pertain to new functionalities
Work with developers to reach a mutual understanding of project expectations
Design test plan based on requirements provided in technical specification documents
Create detailed test cases in Mercury Quality Center
Provide specific test cases to developers, business analysts, and UAT testers for final review
Create and modify test data using a variety of input methods
Execute regression and integration test scripts in Test environments
Utilize mainframe applications such as CPCS for test script execution
Modify and execute JCL batch jobs
Evaluate testing results
5. JPMORGAN CHASE & CO. COLUMBUS, OH
10/07 – 05/08
SOFTWARE QUALITY ASSURANCE ANALYST
Validate test database information using TOAD and other project specific software applications such as PCF and
the AIDB viewer
Record and track software defects using Mercury Quality Center
Create, run, and analyze daily defect and test script execution reports for team and management use
Attend project meetings and report status of projects to Project Manager and team members on a daily basis.
Provide support to UAT test team
Designed test scenarios based on requirements provided in Business and Technical Specification documents
Collaborated with Lead Business Analyst and Line of Business Representatives regarding testing documentation
and project scope
Created test plans in Mercury Quality Center
Provided specific test cases to developers, business analysts, and UAT testers for final review and use
Executed regression and integration test scripts in Production and Test environments
Recorded and tracked software defects using Mercury Quality Center
Validated information in local electronic journal and mainframe systems
Reported status of projects to Project Manager and team members on a daily basis
Performed daily administrative tasks such as meeting documentation and timekeeping
6. NATIONWIDE INSURANCE COLUMBUS, OH
11/04 – 09/07
IT QA/TESTING SPECIALIST
IT QA/Testing Specialist within the PCIT Delivery Services Test Solutions Team with experience successfully
providing test solutions & process, development and training to testing teams. Demonstrates success
completing projects and quality targets on-time and within budget.
Develop and present curriculum designed to increase testers’ skill levels
Create and deliver Quality and Testing Services Career Guide and Roadmap
Implement customer feedback survey process to project teams
Develop and deliver advanced training for Mercury Quality Center
Train to become Enterprise Solution Delivery methodology advisor – Nationwide Insurance version of Tmap
Create and test Excel macros and formulas for in-house test estimation tool
BUSINESS INFORMATION SPECIALIST/LEAD (PREFERRED/STANDARD AUTO – VENDOR MANAGEMENT)
Manage state EC & IC violation code translation tables – partnering with integration, state, & regional
teams, service centers, and vendors as needed
Support, research and resolve EC & IC violation code and MVR issues to avoid premium leakage – partnering
with integration, state, & regional teams, service centers, and vendors as needed
Audit state EC & IC violation data to ensure correct coding to avoid premium leakage
Monitor and manage changes in DMV fees with vendors
Review new and existing products of vendors for possible implementation
Update and maintain spreadsheet of employee MVR security forms – in state of California
7. NATIONWIDE INSURANCE COLUMBUS, OH
11/04 – 09/07
IT QA/TESTING SPECIALIST
BUSINESS INFORMATION SPECIALIST/LEAD (PREFERRED/STANDARD AUTO – RESEARCH AND ANALYSYS)
Design, produce and maintain custom and ad hoc reports for information needs and analysis
Develop reporting documentation and templates based on user requirements
Create automation of reports – via MS Access and Excel
Partner with internal and external organizations on various issues for reporting problem identification and
resolution
Use various data access tools to pull information for reports and analysis
Support the research, analysis and presentation of information by: monitoring external sources, creating custom
reports, compiling and summarizing information, producing supporting documentation and exhibits, and
verification of information received from external sources
8. AT&T LABS REYNOLDSBURG, OH
06/99 – 09/04
TEST MANAGER
Lead Test Manager with over 5 years experience successfully managing highly complex, multimillion-dollar
hardware and software projects. Demonstrated success completing projects within the budgeted schedule and
quality targets. Key performance indicators include finding defects within test environment, 25% of projects
completed and deployed to live network earlier than scheduled, and 100% of the projects deployed with no
customer impacts. As a result of continued success was promoted to next job grade within 3 years.
Managed and supported the key performance aspects of projects including schedule, personnel, equipment
resources, tools, weekly status reports, action lists, and project risk
Found defects within the testing environment (before being released into the live network)
Supervised administrative staff including appraisal reviews and exit interviews
Developed testing strategy and test plan templates, and test plan documents based on requirements documents
Designed, coordinated and executed written test plans—including the following testing types: acceptance, new
releases/features, capacity/performance, end-to-end performance, regression, and maintenance
Authored test scripts (UNIX, SQL, specific tool languages/GUI interfaces) for automation of processes
Managed and maintained test interval status and performance metrics for the project team and reported results
to executive leadership via meetings, charts/spreadsheets, web site, and formal presentations
Created, coordinated, and led multiple Tester’s Forums and diversity events
Partnered with numerous internal and external organizations and suppliers on various issues for problem
identification and resolution
Mentored/trained Test Managers on multiple technologies, network elements, and tools
ISO 9001 process and quality auditor
9. NEW LEXINGTON CITY SCHOOLS NEW LEXINGTON, OH
TEACHER/TUTOR OF STUDENTS WITH SPECIFIC LEARNING DISABILITIES 04/94 – 08/96
10. EDUCATION
Columbus State Community College Columbus, OH
Studying Nursing 09/08
Franklin University Columbus, OH
Master of Business Administration 08/02
The Ohio State University Columbus, OH
Bachelor of Science – Computer and Information Systems 06/99
Ohio University Lancaster, OH
Bachelor of Science – Elementary Education 12/92
