Service Marketing Presentation

1. Service Marketing
Online Shopping Service
Provider

2. IndiaVarta.com
The Ultimate Online Shopping
Destination
Shopping Directory:
• Electronics
• Watches
• Phones
• Jewellery
• Flowers
• Ladies Apparel
• Men’s Apparel
• Car Accessories
• Astrology
• Home & Kitchens
• 99 Store, Etc.

3. 99 Store:
• Health (Neck Pillow, Clinical Digital Thermometer With Buzzer, etc.)
• Tools (Multipurpose bike &cycle security cable lock, etc.)
• Others (Microfiber premium wash mitt glove, etc.)
• Toys & Children
• Home & Kitchen
• Books (By Alpha Dhyanam, etc.)
• CD’s (Slokas, etc.)
• Electronics (Auto pocket digital clock, etc.)

4. Search Options:
• Search Category Wise/Shopping Directory
• Search By Product Name
• Search By Price
Low To High
High To Low
• Search By Range
Below Rs. 100/
Rs. 100/ - Rs. 500/
Rs. 500/ - Rs. 2000/
Rs. 2000/ - Rs. 5000/
Rs. 5000/ - Rs.10000/
Rs. 10000/ & Above

5. Product 1
Sennheiser PMX 80 Behind Neck Sports
Headphone (PMX 80)
Details :
Retail Price: Rs. 1999/
IndiaVarta Price: Rs. 875/
You Save: Rs. 1124/
Shipment Details:
Amount: Rs. 875/
Shipping Rate: Rs. 75/
Invoice Amount: Rs.950/
Delivery Date: Minimum 7 To 15 Working Days
Payment Details:
Demand Draft
Credit Card & Debit Card (All VISA Debit Cards)
Internet Banking
Online Bank Transfer

6. Product 2
Cute Love With a Hug Of Teddy
Details:
Retail Price: Rs. 899/
IndiaVarta Price: Rs. 749/
You Save: Rs. 150/
Shipment Details:
Amount: Rs. 749/
Shipping Rate: Rs. 0/
Invoice Amount: Rs. 749/
Delivery Date: Minimum 7 To 15 Working Days
Payment Details:
Demand Draft
Credit Card & Debit Card (All VISA Debit Cards)
Internet Banking
Online Bank Transfer

7. Credit Card Option:
• HDFC Bank – All Indian Credit Cards
• ICICI Bank – All Credit Cards (Indian & International)
• American Express – Only AMEX Credit Cards
Debit Card Option:
• All VISA Debit Cards
Internet Banking Option:
• SBI Bank
• ICICI Bank
• HDFC Bank
• AXIS Bank
• Corporation Bank
• Bank Of Baroda
• South Indian Bank
• Bank OF Rajasthan
• Vijaya Bank
• Bank Of India
• Federal Bank
• YES Bank

8. Other Facilities
Where Is My Stuff:
• Order Status
• Track Your Details
• Your Order History
Shipping & Returns:
• Shipping Rates
• Return Policy
• Cancellation Policy
Payment Modes:
• Credit Cards & Debit Cards (All VISA Debit Cards)
• Internet Banking
• Demand Draft
• Online Bank Transfer

9. Shipping Rates

10. Return Policy

11. Cancellation Policy

12. Sell On IndiaVarta:
• Corporate Gifting And Bulk Order
• Become A Vendor
Customer Support:
• E-mail
• Feedback
• Customer Support
• FAQ’s
Place Your Order:
• Through Phone (+91- 9566234256, 044-23457655, 044-64600267)
• Through E-mail (shopping@indiavarta.com)

13. Few Feedbacks:
• Raj - Thank you. Received the material on time. Prompt Delivery by your team.
• Kaushik - I consider IndiaVarta to be one of the Elite Online Shopping Site. There
WORD matches with there WORK... I had a Good Shopping Experience... Very
Much Cooperative... Shipping was Very Fast...Well Packed Delivery... Great Job
Done... Continue your good work... All the best to IndiaVarta Group.
• Krishnan Srinivasan - I purchased two products in the last five months viz.
Creative Home Theatre Speaker System; and, Panasonic LS80 Digital Camera and
both the products are working impeccably. I will shop again in this site and
recommend it to my friends and acquaintances. You are Four Aces. Keep it
up, Indiavarta.com !!!
• Subin - The mobile phone ordered was delivered within a short span of time and its
with manufacturer warranty. Superb work IndiaVarta.
• Dr. Shiji - Wonderful shopping experience. Prompt service. Delivery at
doorsteps, where couriers and other online shopping agencies deferred.

15. • Snap Deal is India's biggest daily deals
website.
• They offer up to 90% off on
Restaurants, Spas, Beauty
Services, Travel, Adventure Sports, and more.
• It offers deal in 20 cities including
Delhi, Mumbai, Bangalore, Hyderabad, Chenn
ai, Kolkata and Pune.

16. Categories
• Mobiles
• Men’s apparel
• Women’s apparel
• Lifestyle
• Electronics
• Computers
• Perfumes and beauty
• Jewellery
• Books and movies
• Footwear
• Home and kitchen
• Kids and toys
• Travel

17. Story so far….
• 26 years of service
• Shipped to 4000+ towns and cities
• 500+ featured brands
• 60000+ listed products
• 200+ categories
• 25000+ units sold per day
• 50000+ merchants featured
• 15000000+ registered users (feb 2012)

18. The different payment options are:
• Credit card
• Debit card
• Cash card
• Internet enabled online bank account
• Pay by Phone

20. • Letsbuy.com aims to be one of the largest
Internet retailers of branded computer
technology and digital lifestyle products with
more than 5000 products from top
international and domestic brands.

21. Product categories:-
• Mobiles phones
• Computers
• Digital camera
• Kitchenware
• Watches
• Home appliances
• Stationery

22. PAYMENT METHODS:-
• Cash on Delivery (COD)
• Credit Card
• Debit Card
• Net Banking
• EMI

23. Facilities:-
• Returns & Replacement
• 45 Days Guaranteed Replacement
• Cash On Delivery (COD)

24. Product 1.…

25. • MRP.3499 , Offer price-2910
• Save-589,(17%)
• Delivery time-2-4 working days.
• Warranty-24months.
• Free shipping.

26. Product 2….

27. • MRP.10490 , Offer price-8990
• Save-1500.(14.3%)
• Delivery time-3-5 working days.
• Warranty-12months.
• Free shipping.

28. • Email Support:-customercare@letsbuy.com
• Voice Support:-0124 4901234
• Association & Partnership:-business@letsbuy.com
• eTree Marketing Pvt Ltd,
Plot No.10
Phase IV, Udyog Vihar
Gurgaon- Haryana
PIN: 122016

29. Analysis:-
Letbuy.com Snapdeal.com IndiaVarta.com
Product categories less Large product categories Large product categories
Pay by phone facility is Pay by phone facility Pay by phone facility is not
not here here
Comparatively high price Low price moderate
Within 4 to 5 working Within 7 working days Within 7 to 15 working days
days

30. AMAZON HOME PAGE

31. RELATED ITEMS DISPLAYED!!!

32. PRICES COMPARED TO
SUGGESTED RETAIL

33. FREE SHIPPING NOTIFICATION

34. eBay home page

35. Categorization of products

36. Easy sorting through listing

37. AMAZON Vs. eBay
AMAZON eBay
• No listing fees for sellers • Listing as well as PayPal fees
for sellers
• Higher rates of commission.
• Low rates of commission
• Fixed-price listings
• Auction format listings
• Taxes are to be paid by the
sellers. • Taxes are collected in addition
to the sales price
• Higher average selling
prices • Lowest possible prices.

38. • Sellers collect payment • Ebay sellers accept PayPal,
through Amazon Payments. money orders, cash, credit
Payments can be done cards etc
through EMIs
• A to Z Guarantee • Refunds not compulsory.
• Average shipping credit • Sellers may use inflated
fixed by Amazon. shipping charges.

39. • Easier rating and feedback • A bit complicated rating
system system.
• One click option to purchase • Buyer has to wait for
an item.
auction to complete and then
go to PayPal to make
purchase
• Third party sells as well as
Amazon • Only third party sellers.

40. Quickr.com
Now a days, in India Quikr.com is promoting their
website through various advertisements
sources, i.e. internet advertisement, TV ads etc.
Those who are regular internet surfer are awared
about it but some of those who are not they keep
thinking about it

41. Quickr.com?
• Quikr (www.quikr.com) is an classifieds based
website. It provides free ads posting on its
website service to all the business holders. If
we also belong to a company or the owner of
any business and want to advertise our product
on internet through the mode of search results
in various search engines like
Google, Yahoo, Ask, Bing etc. we can make an
advertisement article on this website and
publish it.

42. How To Join Quikr ?
• To join the classifieds website Quikr.com we
need to follow the steps :
• 1. Go to the website click on the Register
button.
• 2. Fill all the required information in the boxes
and click on Register button.
• 3. After registration we need to sign in. Finally
we can use the services.

43. Service provider
• Visitors Sent To Quikr.com From Our Site
• Since August 2009 we have sent
Quikr.com 1,251 visitors. From screenshot we
sent 168 visitors, from H1 Title we sent 872
visitors and from Popular pages block we sent
211 visitors.
• Hope you enjoy working with our website.

44. Complain against quickr.com
• Phone 4G through quickr.com
Dear Sir,
I have placed an order for iPhone 4G through quickr.com of Rs. 18000/- and the payment was done through
bank by transer in one of ICICI bank account. This order was placed before 15 days back.
I was promised by them that the order will get delivered within 72 hrs maximum. After two weeks, I started
inquiring about the order and they used to keep giving excuses like- you should pay additional 36000rs to
get 2 additional handsets with one free with them. I Have followed up a number of times on their phones &
agents Number. but now they are talking very rude and not returning my money also.
I have all the account numbers in which i transerred the money of 18000rs and 3-4 contact numbers of that
persons to whom i was discussd.
It has become a round robin game where no one is ready to take responsibility and give me a proper reply. I
have spent more than Rs. 1500/- ontelephone calls and other tracking.
Please help me how to lodge a complaint against ITBC .
Satish Yadav
Mob-9765493202
Margao, GOA
yadav_satara@yahoo.com

46. Features:-
All item except food products.
Pay mode:-debit card, cash on delivery, credit
card, Net banking
Free shipment(only in India)
Replacement facility(within 24hrs of
intimation)

47. Conclusion