NSW is Australia's most populous state and there is no denying that we face a number of challenges in how we deliver public services across our community. Government 2.0 involves re-balancing our expectations of government and encouraging (and possibly educating) us to take more individual and collective responsibility for our society.

1. Us Now: NSW

8. But we still need
lea ders and
fac ilitators.

9. Service co-design culture
Social innovation with technology
Release the data!

10. W www.headshift.com
T twitter.com/chieftech
B chieftech.com.au
E james.dellow@headshift.com

11. Acknowledgements
• Screenshot from Us Now http://www.usnowfilm.com/
• Blog: Writing our own Us Now story http://www.pool.org.au/blog/
pool_team/writing_our_own_us_now_story
• Broken Hill Street Signs. NSW http://www.flickr.com/photos/
15181848@N02/3441722981/
• Gates - Parliament House, Sydney http://www.flickr.com/photos/
10559879@N00/3846925015/
• Service Design Is... http://www.flickr.com/photos/thinkpublic/
2366866814/in/pool-53707577@N00
• From SI Camp: http://www.flickr.com/photos/
25939194@N00/3374754301/, http://www.flickr.com/photos/
25422151@N04/3479345749/, http://www.flickr.com/photos/
11414938@N00/2395650498/ and http://www.flickr.com/photos/laurajo/
3087500358/in/set-72157610747236963/
• http://mogeneration.com/products/foodwatch-nsw/