1. Facilitating Knowledge Transfer and Retention in the Modern Workplace The Sebel, Melbourne 18 February 2008 Chris Fletcher—Director, Knowledge Management Asia Pacific region Deloitte Consulting Shift Happens: how to share knowledge in a network centric world Source: Flickr: checco

3. Drivers of a Networked World Web 2.0 Societal / Social Change Network Centric World Participation Culture Economics of Change

5. The rise of the participation culture Me! Me! Me! Me! Flickr: Robin Tremblay Flickr: Milapsinh Jadeja Flickr: Layne Crane Flickr: Sophiandy Flickr: Hasan E Beton US

6. The Economics of Change

7. Social Change Awareness of climate change Media generated debate on issues in society A move back to community roots Empowering the individual to lead change in the community Corporate Social Responsibility as a strategy, not a cost

8. “ The new currency won’t be intellectual capital. It will be social capital – the collective value of whom we know and what we’ll do for each other.” — James Kouzes, co-author of The Leadership Challenge ……… the new face of Knowledge

9. The impact of Social Capital on Knowledge A change in the KM model……… Content and Collection Older thinking Context and Connection Newer thinking

10. The future of Knowledge in a Networked World Networked World Context and Connection Collaboration

11. So what is up with collaboration? Network Analysis Making sense of complex problems Reputation Capital Virtual AND Physical

12. Organisational Network Analysis Source: The Hidden Power of Social Networks – Rob Cross / Andrew Parker

13. Organisational Network Analysis Director Manager Snr Manager Snr Exec Analyst Consultant Deputy Mgr Level

14. Reputation capital

17. Rethinking Collaboration in the 21 st Century

18. Changing focus – a networked world is here

19. The value is not in the delivery of knowledge, but in the alchemy of knowledge, in the ability to connect thoughts that weren't previously connected

20. A member firm of Deloitte Touche Tohmatsu