Elements of business skills chapter 3 slides

Characteristics of a Hotel ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

4-star hotel!!! ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Check out their website ,[object Object],[object Object]

Check out their website ,[object Object]

Classification of Hotels ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Budget hotel Boutique Hotel Deluxe hotel Luxury hotel

HOSPITALITY INDUSTRY Chapter 3.2

Hotels, Motels, guesthouse and Bed-&-Breakfast are NOT given any star ratings Then how do we tell if they are good and what are the amenities each provide?

Hostel ,[object Object],[object Object]

Good & Bad of hostel? ,[object Object],[object Object],[object Object],[object Object],[object Object]

Good & Bad of hostel? ,[object Object],[object Object],[object Object]

Hostel in Singapore ,[object Object],[object Object],[object Object]

Guesthouses ,[object Object],[object Object],[object Object],[object Object]

Guesthouse in Singapore ,[object Object],[object Object],[object Object]

Bed-&-Breakfast ,[object Object],[object Object],[object Object]

B&B in Singapore? ,[object Object],[object Object],[object Object]

MOTEL ,[object Object],[object Object],[object Object],[object Object],[object Object]

Motels in other countries ,[object Object],[object Object],[object Object]

Serviced apartments ,[object Object],[object Object],[object Object],[object Object],[object Object]

Serviced Apartments in Singapore ,[object Object],[object Object],[object Object]

Resorts ,[object Object],[object Object],[object Object],[object Object],[object Object]

Resorts overseas ,[object Object],[object Object],[object Object],[object Object]

Summary TB p54 LA1 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Recap ,[object Object],[object Object],[object Object],[object Object],Examples? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],How many stars? Budget hotel Boutique Hotel Deluxe hotel Luxury hotel Classification

Classification of accommodation Examples Features Classification Resorts Serviced apartments B&B Motel

Hotel operation ,[object Object],[object Object],[object Object],[object Object]

What do these staff do in the hotel? Front-of-the-house or Back-of-the-house? Bell staff Reception Concierge Waiter/waitress Human resource Housekeeping Security staff Accounting Marketing

Hotel operation ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

There are many ways to classify drinks… Alcoholic vs Non-alcoholic Sugared vs Non-sugared Fizzy vs Non-fizzy

Classification of F&B operations Huh? Food also need to classify?

Theme restaurant Fast Food Restaurant Coffee house Food court Buffet Restaurant Fine dining restaurant Catering service Ethnic Restaurant Family restaurant F&B operations

[object Object],[object Object],[object Object],[object Object],Fine dining

Theme restaurant ,[object Object],[object Object],[object Object]

Theme restaurants in Singapore ,[object Object],[object Object],[object Object],[object Object],[object Object]

Ethnic restaurants ,[object Object],[object Object]

Ethnic café in Singapore ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Family restaurants ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Family restaurants in Singapore ,[object Object],[object Object],[object Object],[object Object]

Buffet restaurants ,[object Object],[object Object],[object Object],[object Object],[object Object]

Buffet restaurants in Singapore ,[object Object],[object Object],[object Object],[object Object]

Fast food restaurants ,[object Object],[object Object],[object Object],[object Object]

Name me some of the fast food restaurants found in Singapore ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Coffee house ,[object Object],[object Object],[object Object],[object Object],[object Object]

Make a guess, where & what is this?

Food court ,[object Object],[object Object],[object Object],[object Object]

Catering services ,[object Object],[object Object],[object Object],[object Object],[object Object]

Some catering firms in SG ,[object Object],[object Object],[object Object],[object Object]

Where to dine? ,[object Object],[object Object],[object Object],[object Object],[object Object]

Summary TB p65 LA2 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Summary TB p66 LA3 ,[object Object],[object Object],[object Object],[object Object],[object Object]

Elements of business skills chapter 3 slides

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Elements of business skills chapter 3 slides