1. ®
Quickr L1 Support Enablement
Provided by Austin Chang
IBM Innovation Center – Dallas, TX © 2007 IBM Corporation

2. Integration | Quickr 8.2 Workshop | IBM Innovation Center
Agenda
 Product overview
 Customer environment Validation
 Support Resources
 PMR Escalation and Collaboration
 PMR Case Study
Slide 2

3. Integration | Quickr 8.2 Workshop | IBM Innovation Center
Standard Quickr Logon Form
Ensure this form displays, otherwise customer may
encountered the configuration issue.
Slide 3

4. Integration | Quickr 8.2 Workshop | IBM Innovation Center
Lotus Quickr services for Domino usability
Navigate back
Switch easily between to your list of
team spaces and file places Consistent
sharing places
breadcrumbs
New “Blue” UI
shared with
Lotus
Connections Local actions exposed
here, advanced options
under “More Actions”
Place
navigation
and global
actions back
on left side
One click
download
Drop
zone for
Quickr
Domino
Slide 4

5. Integration | Quickr 8.2 Workshop | IBM Innovation Center
Pervasive access to content using the Connectors
Web Browser Windows Explorer /
“My Documents”
Lotus Notes® client
Lotus Sametime®
Microsoft Office / IBM Lotus
Symphony
Microsoft Outlook
Slide 5

6. Integration | Quickr 8.2 Workshop | IBM Innovation Center
Creating a Place
Slide 6

7. Integration | Quickr 8.2 Workshop | IBM Innovation Center
Lotus Quickr Offline
Available with Lotus Quickr Services for Lotus Domino
Domino Off-Line Services provides the means for users
to :
– Take places offline
– Make changes to the places
– Synchronize the changes with the online version on the
server
A user must be an individual member of a place to take
it offline
Users who access a place through group membership
cannot take places offline
Slide 7

8. Integration | Quickr 8.2 Workshop | IBM Innovation Center
Lotus Quickr out-of-the-box Templates
 Ships with built in Templates:
- Wiki, Blog, Entry, Standard
Place
 Portable, persistent and re-
usable
 More templates available at:
http://templates.snapps.com/
Slide 8

9. Integration | Quickr 8.2 Workshop | IBM Innovation Center
Lotus Quickr, Lotus Symphony, and Lotus Notes
Let's watch Video for a Quickr Application at
http://www.youtube.com/watch?v=ShpB0PRNic0
Slide 9

10. Integration | Quickr 8.2 Workshop | IBM Innovation Center
Site Administration
Site Administration choices
– Instructions
– Security
– User Directory
– Other Options
Slide 10

11. Integration | Quickr 8.2 Workshop | IBM Innovation Center
Quickr’s qpconfig.xml File
Sample configuration parameters
– Authentication
– My Places
– Offline
– Server Messages
– Super User
– User Directory
– Expanded Membership Model
Slide 11

12. Integration | Quickr 8.2 Workshop | IBM Innovation Center
qptool
Server task that runs commands – output goes to xml file (and
console)
addmember, changemember, removemember,
– addgraphicfont,
updatemember removegraphicfont
archive – refresh
– register, unregister
changehierarchy
– remove
membershipmodel – repair
deadmail – replicamaker
– report
execute
– Upgrade
lock, unlock – createentryplace
Slide 12

13. Integration | Quickr 8.2 Workshop | IBM Innovation Center
Agenda
 Product overview
 Customer environment Validation
 Support Resources
 PMR Escalation and Collaboration
 PMR Case Study
Slide 13

14. Integration | Quickr 8.2 Workshop | IBM Innovation Center
Customer environment Validation
Is Quickr version supported (EOS)?
Slide 14

15. Integration | Quickr 8.2 Workshop | IBM Innovation Center
Customer environment Validation (Cont...)
 Does Quickr install on Domino with the supported
configuration?
– Quickr version? Latest Fix Pack applied? (L3 didn't
provide Hotfix, only provide the fix includes to latest FP.
– Domino version?
– Directory Type?
• LDAP
• Domino
– Proxy Server?
– Browser ?Type?
 Check out System Requirement document for each Quickr
version
Slide 15

16. Integration | Quickr 8.2 Workshop | IBM Innovation Center
Agenda
 Product overview
 Customer environment Validation
 Support Resources
 PMR Escalation and Collaboration
 PMR Case Study
Slide 16

17. Integration | Quickr 8.2 Workshop | IBM Innovation Center
Support Resources
*SWEs: L1, L2 (Product PAE), L3
*Internal Lotus knowledge Base
*Internal Discussion Forum
*IBM PSDB, keyword as Quickr for
Domino
*Quickr SPR.
Slide 17

18. Integration | Quickr 8.2 Workshop | IBM Innovation Center
Agenda
 Product overview
 Customer environment Validation
 Support Resources
 PMR Escalation and Collaboration
 PMR Case Study
Slide 18

19. Integration | Quickr 8.2 Workshop | IBM Innovation Center
PMR Escalation and Collaboration
 Is that possible to apply latest fix pack?
 Is it reproducible?
– If yes, escalating to L3
 The feature survey, escalating to PAE
 Troubleshooting, escalating to PAE
– With Fiddler Capture
• Unable to fix the issue for customer
– Escalating to the extended team
– Collaborating with any level SWEs
Slide 19

20. Integration | Quickr 8.2 Workshop | IBM Innovation Center
Agenda
 Product overview
 Customer environment Validation
 Support Resources
 PMR Escalation and Collaboration
 PMR Case Study
Slide 20

21. Integration | Quickr 8.2 Workshop | IBM Innovation Center
PMR 05991,124,672: 如何在 Quickr 页面中进行
搜索
 Start the same Quickr version with customer and go through
Test Case.
 confirm with customer with the screen shots to ensure two
parties on the same board.
 check to see if this can be configured from qpconfig.xml
from IBM internal resources.
 get back to customer about our findings and
recommendations if any.
Slide 21

22. Integration | Quickr 8.2 Workshop | IBM Innovation Center
Recommendations
Usually, you need to wait a while after you create a document.
Because Quickr needs to update search site database in a
couple of minutes.
Slide 22

23. ®
Q&A
End of Presentation
IBM Innovation Center – Dallas, TX © 2007 IBM Corporation