1. project plus(police and us)
shreya chakravarty
akshan ish
graphic design
rupesh vyas
project mentor

2. v
• v
project plus / msrde2013 / bangalore
transparency international

3. very hectic, scary and very tiring! had to go
through hours of and hours of paperwork
and questions which had already been
answered in an initial report. They
dissuaded us to even file a report!
After arguing he let me off with Rs 30 telling him I
didn’t have change.
I had to go down to the police station at least
3 times before the cops were even ready to file
the report. They kept discouraging me to do
so and and trying to intimidate me with the
consequences of filing a complaint.
Harrowing. they never want to file an FIR for
theft. even if it was nothing but theft, they insist
you say “lost”. The men are rude. The whole
experience is unnerving
police station hopping, yes
I think more than helpful or intimidating, they
don’t seem to be simply interested in their job
They mostly look for a quick buck and
leave you sooner than you’d imagine.
project plus / msrde2013 / bangalore

4. “if i wasn’t in the police and i was called to
a police station today, i would be scared”
project plus / msrde2013 / bangalore

5. Occurance of
an incident
Goes to the
PS to report
Doesn’t go
to the PS
Settles matters
on his own
NOTIONS
EXPERIENCE
Incident Type
Murder, Rape
Loud music, Water leakage
Thefts, Forgery, Cheating
Crime
Document
Verifications
Petty
Issues
Grave
Issues
Economic
Offences
Traffic
Violations
Will not get help
unless he has influence
Citizen
Police Station
Is generally
scared
Police is
corrupt
Waste
of time
Police will
harass him
Doesn’t want
to get himself
involved
ISSUES
Infrastructure
Competency Attitude
Calls 100
No Trust
Bad Image
Disgust
Regu
Less on manpower,
has to multi-task
filing a complaint with the police
project plus / msrde2013 / bangalore

6. Good works rarely
gets due credit or
is talked about
Power of the
uniform can be
used to exploit
the citizen
Political influence
remains through-
out career
Affects social life
Reflects on
behaviour
& attitude
Show good results
Hygiene
Infrastructure
Resources
Funding
Focus on keeping
boss happy
Police Station
NOTIONS
Complainant
= Problem
Treated as
unskilled labour
Workload
Performance
Pressure
Inadequate
Salary/Status
Work
Conditions
Lack of
appreciation
from seniors
Few
Promotions
Thankless
Job
Citizen knows
nothing
BACKGROUND
Lack of
adequate
training
Usually from
a low income
family
Pays politician
to get recruited
ISSUES
Infrastructure
Competency Attitude PRESSURES
Struggles to
meet them
Socio-Economic
standards have risen
(De)MOTIVATION
VIP dutyRegular Patrol
Duty at PS
Constable
LISTEN
to the
complainant
Less on manpower,
has to multi-task
Shoos Away
Abuses
Asks for Money
project plus / msrde2013 / bangalore

7. Cognizable
Offense
Non-Cognizable
Offense
Show good results
Focus on keeping
boss happy
Struggles to
meet them
Socio-Economic
standards have risenDuty at PS
LISTEN
to the
complainant
VERIFY
the complaint
CATEGORIZE/DECIDE
type of offense
based on IPC
Less on manpower,
has to multi-task
Shoos Away
Abuses
Asks for Money
Increases/Decreases
weightage of complaint
depending on influence
Takes advantage of
the fact that the
citizen is unaware
how
ate
s
project plus / msrde2013 / bangalore

8. to the PS
Cognizable
Offense
Non-Cognizable
Offense
Settles matters
on his own Show good results
Focus on keeping
boss happy
FOLLOWUPTASKS
Record Witness
Statements
Visit Scene
of Crime
Investigate Crime
Gather Evidence
Catch Criminal
Recover Property
File Chargesheet
Calls 100
Duty at PS
LISTEN
to the
complainant
VERIFY
the complaint
CATEGORIZE/DECIDE
type of offense
based on IPC
File an Application
File a F.I.R
Less on manpower,
has to multi-task
Shoos Away
Abuses
Asks for Money
Increases/Decreases
weightage of complaint
depending on influence
Takes advantage of
the fact that the
citizen is unaware
Tries not to file to show
decreased crime rate
Asks for money
to register F.I.R
Language Issues
ulates details
recovery
Asks for money
Language Issues
omplainant to
de resources
project plus / msrde2013 / bangalore

9. to the PS
Settles matter
on his own
EXPERIENCE
Citizen
FOLLOWUPTASKS
Record Witness
Statements
Visit Scene
of Crime
Investigate Crime
Gather Evidence
Catch Criminal
Recover Property
File Chargesheet
Calls 100
No Trust
Bad Image
Disgust
File an Applic
File a F.I.
Tries not to file
decreased cr
Asks for m
to register
Language
Manipulates details
of recovery
Asks for mo
Language Is
Asks complainant to
provide resources
project plus / msrde2013 / bangalore

10. Occurance of
an incident
Goes to the
PS to report
Doesn’t go
to the PS
Settles matter
on his own
NOTIONS
EXPERIENCE
Incident Type
Loud music, Water leakage
Thefts, Forgery, Cheat
Crime
Document
Verifications
Petty
Issues
Issues
Economic
Offences
Traffic
Violations
Will not get help
unless he has influence
Citizen
Is generally
scared
Police is
corrupt
Waste
of time
Police will
harass him
Doesn’t want
to get himself
involved
Record Witness
Calls 100
No Trust
Bad Image
Disgust
Tries not to file
decreased cr
project plus / msrde2013 / bangalore

11. how do we create a better relationship
between the citizens and the local police?
project plus / msrde2013 / bangalore

12. how do we create a better relationship
between the citizens and the local police?
how can we bring transparency and
accountability in the indian policing system?
project plus / msrde2013 / bangalore

13. how do we create a better relationship
between the citizens and the local police?
how can we bring transparency and
accountability in the indian policing system?
how can we reduce the workload of the
policemen and make them more efficient?
project plus / msrde2013 / bangalore

15. Citizen Incident Police Station System
Device
Citizen reports incident
through his phone or a
peripheral service such
as an ATM/kiosk
The primary information
is sent to the PS in the
jurisdiction and is stored
in the database
Enters UID data for ID
Reports Incident
Can upload text, images,
audio or video
Location info mapped
Option for emergency
Complaint No.
PS Jurisdiction
CO/NCO
IPC Section
Next Step
Complaint No.
Complaint Details
Location
Complainant Details
Keywords/Tagging
Station Register
A receipt is sent to the
complainant and he/she
is asked to head to the PS
to give detailed statement
Complaint No.
Contact details of PS
Assurance Note
The Ideal Scenario
Information for Citizen / Reduce Workload of Policeman / Provide Feedback Mechanism
PROPOSED MODEL
project plus / msrde2013 / bangalore
stage one

16. Citizen Incident Police Station System
Device
Citizen reports incident
through his phone or a
peripheral service such
as an ATM/kiosk
The primary information
is sent to the PS in the
jurisdiction and is stored
in the database
Enters UID data for ID
Reports Incident
Can upload text, images,
audio or video
Location info mapped
Option for emergency
Complaint No.
PS Jurisdiction
CO/NCO
IPC Section
Next Step
Complaint No.
Complaint Details
Location
Complainant Details
Keywords/Tagging
Station Register
A receipt is sent to the
complainant and he/she
is asked to head to the PS
to give detailed statement
Complaint No.
Contact details of PS
Assurance Note
The Ideal Scenario
Information for Citizen / Reduce Workload of Policeman / Provide Feedback Mechanism
PROPOSED MODEL
project plus / msrde2013 / bangalore
stage one
/UID
/location data
/ps jurisdiction

17. v
Citizen Incident
Case Registration
Police Station System
Device
as an ATM/kiosk in the database
Enters UID data for ID
Reports Incident
Can upload text, images,
audio or video
Location info mapped
Option for emergency
Complaint No.
PS Jurisdiction
CO/NCO
IPC Section
Next Step
Complaint No.
Complaint Details
Location
Complainant Details
Keywords/Tagging
The citizen goes to the
police station to get his
statement recorded in
detail/file a new complaint
User is greeted by an
interface which gives him
details of the PS
Crime Record
Case History
User Feedback
PS recongnizes citizen
Confirms identity
Guides him/her to
next step
Issued Officer/Desk
The citizen and policeman
sit down to record detailed
statement and register the
case or file an application
User gets to know details
of policeman
Credentials
Previous Record
Job Description
User Feedback
Citizen Details with Police
Complaint Information
Detailed Questioning
Statement Recorded
CO/NCO decision
The citizen can track his/her
case and will get regular
updates. They can give
feedback about service
Track Complaint Status
Track Investigation Status
Gives Feedback
An FIR is registered if the
complaint was about a
CO, otherwise a NCO
application has to be filed
Complaint No.
Complaint Details
Location
FIR Details
Assigned Investigation
Officer
A receipt is sent to the
complainant and he/she
is asked to head to the PS
to give detailed statement
Complaint No.
Contact details of PS
Assurance Note
FIR Register
Investigation process
starts with regular
updates being sent to
the complainant
Complaint No.
I.O. Details
Daily Update from I.O.
Case Diary
Complaint and details
are also sent to crime
records, and are updated
as the case progresses
Complaint No.
Investigation Details
Updates till end of case
Primary info of complaint,
status and user feedback
are sent to senior
officers and logged
Complaint No.
Investigation Details
Updates till end of case
User Feedback
Police Station Interaction Investigation
Feedback/Updates
Senior Officers
Each policeman’s record
is tracked and is rewarded
or held accountable based
on actions
Police Station Reward
Citizen prompted to
acknowledge individual
policeman
Performance/Rewards
Crime Record
PROPOSED MODEL
project plus / msrde2013 / bangalore
Citizen
stage two
Police Station System

18. v
Citizen Incident
Case Registration
Police Station System
Device
as an ATM/kiosk in the database
Enters UID data for ID
Reports Incident
Can upload text, images,
audio or video
Location info mapped
Option for emergency
Complaint No.
PS Jurisdiction
CO/NCO
IPC Section
Next Step
Complaint No.
Complaint Details
Location
Complainant Details
Keywords/Tagging
The citizen goes to the
police station to get his
statement recorded in
detail/file a new complaint
User is greeted by an
interface which gives him
details of the PS
Crime Record
Case History
User Feedback
PS recongnizes citizen
Confirms identity
Guides him/her to
next step
Issued Officer/Desk
The citizen and policeman
sit down to record detailed
statement and register the
case or file an application
User gets to know details
of policeman
Credentials
Previous Record
Job Description
User Feedback
Citizen Details with Police
Complaint Information
Detailed Questioning
Statement Recorded
CO/NCO decision
The citizen can track his/her
case and will get regular
updates. They can give
feedback about service
Track Complaint Status
Track Investigation Status
Gives Feedback
An FIR is registered if the
complaint was about a
CO, otherwise a NCO
application has to be filed
Complaint No.
Complaint Details
Location
FIR Details
Assigned Investigation
Officer
A receipt is sent to the
complainant and he/she
is asked to head to the PS
to give detailed statement
Complaint No.
Contact details of PS
Assurance Note
FIR Register
Investigation process
starts with regular
updates being sent to
the complainant
Complaint No.
I.O. Details
Daily Update from I.O.
Case Diary
Complaint and details
are also sent to crime
records, and are updated
as the case progresses
Complaint No.
Investigation Details
Updates till end of case
Primary info of complaint,
status and user feedback
are sent to senior
officers and logged
Complaint No.
Investigation Details
Updates till end of case
User Feedback
Police Station Interaction Investigation
Feedback/Updates
Senior Officers
Each policeman’s record
is tracked and is rewarded
or held accountable based
on actions
Police Station Reward
Citizen prompted to
acknowledge individual
policeman
Performance/Rewards
Crime Record
PROPOSED MODEL
project plus / msrde2013 / bangalore
Citizen
stage two
Police Station System
/crime data
/police records

19. v
Citizen Incident
Case Registration
Police Station System
Device
as an ATM/kiosk in the database
Enters UID data for ID
Reports Incident
Can upload text, images,
audio or video
Location info mapped
Option for emergency
Complaint No.
PS Jurisdiction
CO/NCO
IPC Section
Next Step
Complaint No.
Complaint Details
Location
Complainant Details
Keywords/Tagging
The citizen goes to the
police station to get his
statement recorded in
detail/file a new complaint
User is greeted by an
interface which gives him
details of the PS
Crime Record
Case History
User Feedback
PS recongnizes citizen
Confirms identity
Guides him/her to
next step
Issued Officer/Desk
The citizen and policeman
sit down to record detailed
statement and register the
case or file an application
User gets to know details
of policeman
Credentials
Previous Record
Job Description
User Feedback
Citizen Details with Police
Complaint Information
Detailed Questioning
Statement Recorded
CO/NCO decision
The citizen can track his/her
case and will get regular
updates. They can give
feedback about service
Track Complaint Status
Track Investigation Status
Gives Feedback
An FIR is registered if the
complaint was about a
CO, otherwise a NCO
application has to be filed
Complaint No.
Complaint Details
Location
FIR Details
Assigned Investigation
Officer
A receipt is sent to the
complainant and he/she
is asked to head to the PS
to give detailed statement
Complaint No.
Contact details of PS
Assurance Note
FIR Register
Investigation process
starts with regular
updates being sent to
the complainant
Complaint No.
I.O. Details
Daily Update from I.O.
Case Diary
Complaint and details
are also sent to crime
records, and are updated
as the case progresses
Complaint No.
Investigation Details
Updates till end of case
Primary info of complaint,
status and user feedback
are sent to senior
officers and logged
Complaint No.
Investigation Details
Updates till end of case
User Feedback
Police Station Interaction Investigation
Feedback/Updates
Senior Officers
Each policeman’s record
is tracked and is rewarded
or held accountable based
on actions
Police Station Reward
Citizen prompted to
acknowledge individual
policeman
Performance/Rewards
Crime Record
PROPOSED MODEL
project plus / msrde2013 / bangalore
Citizen
stage two
Police Station System
/crime data
/police records
/citizen feedback
/corruption data

20. v
Citizen Incident
Case Registration
Police Station System
Device
as an ATM/kiosk in the database
Enters UID data for ID
Reports Incident
Can upload text, images,
audio or video
Location info mapped
Option for emergency
Complaint No.
PS Jurisdiction
CO/NCO
IPC Section
Next Step
Complaint No.
Complaint Details
Location
Complainant Details
Keywords/Tagging
The citizen goes to the
police station to get his
statement recorded in
detail/file a new complaint
User is greeted by an
interface which gives him
details of the PS
Crime Record
Case History
User Feedback
PS recongnizes citizen
Confirms identity
Guides him/her to
next step
Issued Officer/Desk
The citizen and policeman
sit down to record detailed
statement and register the
case or file an application
User gets to know details
of policeman
Credentials
Previous Record
Job Description
User Feedback
Citizen Details with Police
Complaint Information
Detailed Questioning
Statement Recorded
CO/NCO decision
The citizen can track his/her
case and will get regular
updates. They can give
feedback about service
Track Complaint Status
Track Investigation Status
Gives Feedback
An FIR is registered if the
complaint was about a
CO, otherwise a NCO
application has to be filed
Complaint No.
Complaint Details
Location
FIR Details
Assigned Investigation
Officer
A receipt is sent to the
complainant and he/she
is asked to head to the PS
to give detailed statement
Complaint No.
Contact details of PS
Assurance Note
FIR Register
Investigation process
starts with regular
updates being sent to
the complainant
Complaint No.
I.O. Details
Daily Update from I.O.
Case Diary
Complaint and details
are also sent to crime
records, and are updated
as the case progresses
Complaint No.
Investigation Details
Updates till end of case
Primary info of complaint,
status and user feedback
are sent to senior
officers and logged
Complaint No.
Investigation Details
Updates till end of case
User Feedback
Police Station Interaction Investigation
Feedback/Updates
Senior Officers
Each policeman’s record
is tracked and is rewarded
or held accountable based
on actions
Police Station Reward
Citizen prompted to
acknowledge individual
policeman
Performance/Rewards
Crime Record
PROPOSED MODEL
project plus / msrde2013 / bangalore
Citizen
stage two
Police Station System
/crime data
/police records
/citizen feedback
/corruption data
/complaint data
/case records

21. project plus / msrde2013 / bangalore
citizens unsure about what to do, who to talk to, where to go

22. project plus / msrde2013 / bangalore
citizens unsure about what to do, who to talk to, where to go
lack of timely information

23. project plus / msrde2013 / bangalore
citizens unsure about what to do, who to talk to, where to go
lack of timely information
lack of clarity on jurisdiction of police stations

24. project plus / msrde2013 / bangalore
citizens unsure about what to do, who to talk to, where to go
lack of timely information
lack of clarity on jurisdiction of police stations
no platform for sharing experiences, flagging incidents of
corruption and give feedback

25. project plus / msrde2013 / bangalore
citizens unsure about what to do, who to talk to, where to go
lack of timely information
lack of clarity on jurisdiction of police stations
no platform for sharing experiences, flagging incidents of
corruption and give feedback
excessive workload and lack of resources

31. this is neha.
her bag is about to be
snatched by two bikers.
project plus / msrde2013 / bangalore

32. project plus / msrde2013 / bangalore

33. project plus / msrde2013 / bangalore

34. UID
PIN
project plus / msrde2013 / bangalore

35. project plus / msrde2013 / bangalore

36. project plus / msrde2013 / bangalore

37. project plus / msrde2013 / bangalore

38. project plus / msrde2013 / bangalore

39. project plus / msrde2013 / bangalore

40. project plus / msrde2013 / bangalore

41. project plus / msrde2013 / bangalore

42. project plus / msrde2013 / bangalore

43. project plus / msrde2013 / bangalore

44. project plus / msrde2013 / bangalore

45. project plus / msrde2013 / bangalore

46. project plus / msrde2013 / bangalore

47. emergency call
report as you witness
city wide map
law and crime information
flag bribery/misconduct
project plus / msrde2013 / bangalore

48. project plus / msrde2013 / bangalore

49. project plus / msrde2013 / bangalore

50. project plus / msrde2013 / bangalore

51. project plus / msrde2013 / bangalore

52. project plus / msrde2013 / bangalore

53. project plus / msrde2013 / bangalore
because it’s time the police and the public
got together to create a free and safe society
iplanetweb.com

54. project plus / msrde2013 / bangalore
www.projectplusindia.wordpress.com
akshan.i@nid.edu
shreya.ch@nid.edu