1. Crossroads Institute
Galax, VA
February 3, 2011
10:00am-Noon
NO COST TO PARTICIPATE
Getting customers through the door requires good marketing.
Keeping them requires great service. Front line staff members can
make or break the customer experience, and here in our hometown,
we pride ourselves on our hospitality. We’re communities of good
people who care about each other and it shows in the way we do
business.
Every day the staff of your business can build the relationships that
let customers know they’re more than sales figures and create the
connections that will bring them back. We’re going to show them
how.
Bring your staff for an engaging discussion on great customer
service. We’ll build teamwork and work to understand the
customer experience, focusing on both internal and external
customers and leadership in the workplace.
 Identify why customer service is beneficial to your
bottom line for increasing sales
 Identify and practice positive behaviors that enhance customer
service skills
 Learn to treat your co-workers as your INTERNAL customers
 Give front-line employees the confidence and support they need
to shine as hosts
 Managers learn to lead by example
A Customer Service Workshop will be held AT NO COST on:
February 3rd, Crossroads Institute 1117 East Stuart Drive Galax , VA.
There will be a session from 10:00 am – Noon
Please register online at :www.peopleinc.eventbrite.com
Or Mandy Archer at Crossroads 276-236-0485