Methodology & ROI for Unified Communications Deployment

1. Journey to Unified Communications Chris Farnath Senior Director Aspect Global Customer Support 1

2. Simplify Dispersed Legacy Architecture Respond to Economic Climate Introduce Technology For 21st Century Why Unified Communications? Increased Collaboration & Productivity Reduced Travel, Duplication & Costs Customer & Employee Satisfaction 2

3. Scope of Aspect Deployment 100% employees on OCS R2 – 1800 office, 450 remote workers IM & Presence – SIP Trunking Inbound & Outbound Peer to Peer & Enterprise Calling OCS R2 Attendant Full functionality for Home workers – Voice, Conference, Video, Web 20 sites in 18 countries! – All regional theatres covered SCOPE London, UK Frankfurt, Germany Bangalore, India Atlanta, USA Chelmsford, USA Chicago, USA Miami, USA Nashville, USA San Jose, USA Dalian, China 3

4. Agents Agents Agents Deployment Model Regional Hub: Americas Director Pool Enterprise Pool SCOM Server Access, Web, Conference, A/V Monitoring Server SQL Server UM Server Mediation Servers Aspect Unified IP ISA Servers Gateways UC Endpoints Regional Hub: EMEA Enterprise Pool Mediation Servers Access, Web, Conference, A/V Domain Controller SQL Server Aspect Unified IP Gateway ISA Servers Regional Hub: APAC Enterprise Pool Mediation Servers Access, Web, Conference, A/V Domain Controller Remote Users Remote Users Remote Users Public IM Cloud SQL Server Aspect Unified IP Gateway ISA Servers 4

5. Aspect’s UC Strategy & Deployment Executive Sponsorship Identified the ROI All geographies All lines of business All employees.. 3 month pre GA pilot preparation Local & Wide Area Networking Upgrades Microsoft Exchange, Office & Outlook Upgrades.. 3 months GA pilot deployment Professional Services Engaged Business Champions Engaged.. 6 months global deployment Cultural Considerations Proof of ROI Communication! 5

6. Internal Marketing 6

7. Benefits 7

8. Hard Benefits of Unified Communications 8 $300,000 in maintenance from 16 PBX Switches $1.5 Million Cost Reduction PER YEAR! $900,000 (90%) of conference calling $300,000 in local & long distance calls

9. 9 Soft Benefits of Unified Communications Huge productivity gains Real-time access to employees Improved sense of community Greater collaboration Electronic water cooler Unexpected Level of IM (1.3 x more than calls) Level of desktop sharing

10. 10 So in conclusion: If you are not formulating a UC strategy and plan going forward, you are missing a major opportunity. Change is coming very fast and UC allows companies to react more quickly. Driving down costs while improving productivity and helping to create a competitive advantage is a hard combination to beat!