CBS Luncheon Talk on Achieving Career Success with EQ - 5 April 2016

Copyright ©2016 Centre for Executive Education Pte Ltd (CEE)
All Rights Reserved www.cee-global.com
CEE is a Strategic Partner of Executive Development Associates (EDA) Inc. 1
Prof Sattar Bawany
CEO & C-Suite Master Executive Coach, CEE Global
Adjunct Professor & Member of Advisory Board, CGSB
5 April 2016, 12.15 pm to 1.30 pm at CBS, Bentley Campus
“ACHIEVING CAREER SUCCESS
WITH EMOTIONAL INTELLIGENCE”

Every morning in Asia, a tiger
wakes up. It knows it must
outrun the slowest deer or it will
starve to death.
Every morning in Asia, a deer
wakes up. It knows it must run
faster than the fastest tiger or it
will be killed.
It doesn’t matter whether you are a tiger or a deer:
when the sun comes up, you’d better be running…..
Are You a Tiger or a Deer?

About
Centre for Executive
Education (CEE)
 Executive Education
 Leadership & High
Potential Development
 Executive Coaching
 Succession Planning
 Executive Assessment
3
CEE Global is the Exclusive Strategic Partner of Executive Development Associates
(EDA), a global leader in Executive Development & Coaching since 1982.

CEE is a Strategic Partner of Executive Development Associates (EDA) Inc.
• CEO of Centre for Executive Education (CEE Global)
• C-Suite Master Executive Coach, EDA Asia Pacific
• Over 30 years’ in international business management, executive
coaching, group facilitation, executive education and senior
leadership development and training
• Adjunct Professor and Member of Advisory Board of Curtin
Graduate School of Business (CGSB)
• Adjunct Faculty of Harvard Business School Corporate Learning
• Adjunct Faculty of Duke Corporate Education (CE)
• Assumed senior global and regional leadership roles with DBM
(Drake Beam & Morin), Mercer Human Resource Consulting,
Hay Management Consultants and Forum Corporation
About Your Guest Speaker
4

Top Career-Destroying Blunders
That Most New Grads Make
• Blunder #1: Fail to Follow Your Passion and Purpose.
• Blunder #2: Inability to Combine Your Skills with Your
Passion to achieve your Purpose in Life.
• Blunder #3: Believing that your degree entitles you to a
Job and a Passport for Success in the Corporate World.
• Blunder #4: Failing to understand that Successful
Careers don’t happen by accident.
• Blunder #5: Thinking that you’re Young and have plenty
of Time.

• Of all the abilities deemed essential for
effective performance, 67% were related to EI.
-Rosier 1994
• Of all the competencies that distinguish
outstanding managers (vs. mediocre
managers), 81% are related to EI.
-Boyatzis, 1982
Why do smart people fail?

Common Employer Complaints
• Lack of social skills, motivation to keep
learning (learning agility), and inability to take
criticism (self-awareness & self-control)
• Leads to plateaued or derailed careers
because of crucial gaps in Emotional
Intelligence Competencies

Importance of Self-Leadership
Sattar Bawany (2014), “Building High Performance Organisations using Results-based Leadership Framework”
Leadership Excellence Essentials, Issue 11.2014 (Nov 2014).
E-Copy available as download at: http://www.cee-global.com/6/publication

Intelligence Quotient (IQ)
IQ refers to an individual’s logical abilities (or the
cognitive aspects of intelligence) such as
memory, problem solving, how to rationalize and
analyze as well as scholastic abilities

Emotional Intelligence (EI) & EQ
Emotional Intelligence, also called EI and often measured as an
Emotional Intelligence Quotient (EQ), describes an ability,
capacity, or skill to perceive, assess, and manage the emotions
of one's self, of others, and of groups.
“Anyone can become angry – that is easy. But
to be angry with the right person, to the right
degree, at the right time, for the right purpose,
and in the right way – that is not easy.”
Aristotle in ‘Nicomachean Ethics’
Goleman, D. (1995) Emotional Intelligence: Why It Can Matter More Than IQ. New York: Bantam Books.

Daniel Goleman’s EI Model
Self
Awareness
 Emotional Self Awareness
 Accurate Self Assessment
 Self Confidence
Social
Awareness
 Empathy
 Organizational Awareness
 Service Orientation
Self
Management
 Self Control
 Trustworthiness
 Conscientiousness
 Adaptability
 Achievement Orientation
 Initiative
Relationship
Management Visionary Leadership
 Influence
 Developing Others
 Communication
 Change Catalyst
 Conflict Management
 Building Bonds
 Teamwork & Collaboration
Goleman, D. (2000) Leadership That Gets Results. Harvard Business Review. March-April

"A leader's intelligence has to have a strong emotional
component. He has to have high self-awareness,
maturity and self-control. He must be able to withstand
the heat, handle setbacks and when those lucky
moments arise, enjoy success with equal parts of joy
and humility. Emotional intelligence is more rare than
book smarts, but it is actually more important in the
making of a leader."
Jack Welch, former Chairman & CEO of GE Inc.
Speaking to The Wall Street Journal
Leadership and EI

EI and Developing Future Leaders
• Successful leaders at all levels demonstrate a high
degree of Emotional Intelligence in their role
• Emotionally intelligent leaders create an
environment of positive morale and higher
productivity resulted in sustainable employee
engagement
• Critical leadership skills include EI competencies
such as relationship management; cross cultural
communication; effective negotiation and conflict
management
Bawany, S. (2010). ‘Maximizing the Potential of Future Leaders: Resolving Leadership Succession Crisis with
Transition Coaching’ In ‘Coaching in Asia – The First Decade’. Creation Publishing LLP. Download e-copy from:
www.cee-global.com/6/publication

 Neocortex
 The thinking part of the brain (“Just Say No” circuit)
 Six seconds to activate
 Amygdala
 The brain’s emotional memory bank
 Stores memories (failures and victories); scans incoming information
for threats and opportunities
 “Fight or Flee” Part of the Brain
 What makes us “snap” (e.g. Road Rage; Mike Tyson biting Evander
Hollyfield’s ear during 1997 WBA Match; Zinedine Zidane’s head butted
Marco Materazzi during 2006 World Cup’s Finals Soccer Match)
Amygdala
Thalamus
‘Amygdala Hijack’

EI Mini Quiz
Important Note: The purpose of the following short quiz is to
provide you with an application of Emotional Intelligence (EI). The
results you get from this quiz are NOT a comprehensive picture of
your EQ.

Scenario 1. You are in a meeting when one of your
colleague takes credit for work that you have done.
What do you do?
A. Immediately and publicly confront the colleague over the
ownership of your work.
B. After the meeting, take the colleague aside and tell her that
you would appreciate in the future that she credits you
when speaking about your work.
C. Nothing, it's not a good idea to embarrass colleagues in
public.
D. After the colleague speaks, publicly thank her for
referencing your work and give the group more specific
detail about what you were trying to accomplish.

Answer for Scenario 1
The Credit Stealing Colleague:
The most emotionally intelligent answer is D. By demonstrating an awareness of
work-place dynamics, and an ability to control your emotional responses, publicly
recognizing your own accomplishments in a non-threatening manner, will disarm
your colleague as well as puts you in a better light with your manager and peers.
Public confrontations can be ineffective, are likely to cause your colleague to
become defensive.
A. 0 Points – Immediately and publicly confront the colleague over the
ownership of your work.
B. 5 Points – After the meeting, take the colleague aside and tell her that you
would appreciate in the future that she credits you when speaking about your
work.
C. 0 Points – Nothing, it's not a good idea to embarrass colleagues in public.
D. 10 Points – After the colleague speaks, publicly thank her for referencing your
work and give the group more specific detail about what you were trying to
accomplish.

A. Ignore it – the best way to deal with these things is not to
react.
B. Call the person into your office and explain that their
behavior is inappropriate and is grounds for disciplinary
action if repeated.
C. Speak up on the spot, saying that such jokes are
inappropriate and will not be tolerated in your organization.
D. Suggest to the person telling the joke he go through a
diversity training program.
Scenario 2: You are a Manager in an organization
that is trying to encourage respect for racial and ethnic
diversity. You overheard an employee telling both sexist
and racist jokes. What do you do?

The most emotionally intelligent answer is C. The most effective way to create an
atmosphere that welcomes diversity is to make clear in public that the social
norms of your organization do not tolerate such expressions. Confronting the
behavior privately lets the individual know the behavior is unacceptable, but does
not communicate it to the team. Instead of trying to change prejudices (a much
harder task), keep people from acting on them.
A. 0 Points – Ignore it - the best way to deal with these things is not to react.
B. 5 Points – Call the person into your office and explain that their behavior is
inappropriate and is grounds for disciplinary action if repeated.
C. 10 Points – Speak up on the spot, saying that such jokes are inappropriate
and will not be tolerated in your organization.
D. 5 Points – Suggest to the person telling the joke he go through a diversity
training program.
The Racist Joke:

Scenario 3. You are a college student who had hoped
to get an A in a course that was important for your
future career aspirations. You have just found out you
got a C- on the midterm. What do you do?
A. Sketch out a specific plan for ways to improve your grade and
resolve to follow through.
B. Decide you do not have what it takes to make it in that career.
C. Tell yourself it really doesn't matter how much you do in the
course, concentrate instead on other classes where your
grades are higher.
D. Go see the professor and try to talk her into giving you a better
grade.

The most emotionally intelligent answer is A. A key indicator of self-motivation, also
known as Achievement motivation, is your ability to form a plan for overcoming
obstacles to achieve long-term goals. While focusing efforts on classes where you
have a better opportunity may sometimes be productive, if the goal was to learn the
content of the course to help your long-term career objectives, you are unlikely to
achieve.
A. 10 Points – Sketch out a specific plan for ways to improve your grade and
resolve to follow through.
B. 0 Points – Decide you do not have what it takes to make it in that career.
C. 5 Points – Tell yourself it really doesn't matter how much you do in the
course, concentrate instead on other classes where your grades are higher.
D. 0 Points – Go see the professor and try to talk her into giving you a better
grade.
The 'C' Midterm:

In Conclusion: Key to Success
 You live at the most exciting of times. You were born at the dawn
of a new era, and are part of the first generation to grow up with
the technology that is now shaping every aspect of life throughout
the globe. The opportunities in your future are limited only by
your willingness to pursue them.
 The only certainty about your future in this age is that change will
be constant in your work. To get what you want out of life—to live
a life that is both financially stable and fulfilling—demands that
you take control of your destiny and invest yourself intelligently in
continuous learning (experiential on-the-job, coaching, mentoring,
workshops, voracious readings) can accelerate your professional
growth and geared towards in bringing your dreams to life.

If you do tomorrow what you did yesterday
Your Future is History……………
If you do tomorrow what we’ve covered today
Your Future is Historic!!!
Final Thoughts…

Prof Sattar Bawany
CEO, Centre for Executive Education (CEE)
Managing Director, EDA Asia Pacific
Email: sattar.bawany@cee-global.com
LinkedIn: www.linkedin.com/in/ceeglobal
Facebook: www.facebook.com/ceeglobal
Twitter: www.twitter.com/cee_global
Articles: www.cee-global.com/6/publication
Presentation: www.cee-global.com/7/speaking_engagements
Further Dialogue on Social Media

CBS Luncheon Talk on Achieving Career Success with EQ - 5 April 2016

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CBS Luncheon Talk on Achieving Career Success with EQ - 5 April 2016