The role of information and data in the private sector, and how employees and users interact with that information, is changing rapidly. With endless buzzwords and hot topics, and a ream of new technologies and upgrades, it can be difficult for organisations to know where to begin or how it translates into actionable insight.

1. The top trends changing the landscape of
Information Management
Thursday 26 September 2013

2. Practical, hands-on insights from public sector projects
200+ public sector and private
projects delivered across all levels of
government and a variety of
industry sectors.
Working alongside our clients, over time we
get a sense of the key trends that are
impacting them.
We work with a range of technologies but are
very strong in the Microsoft stack.

3. Andrew Fisher
Director
Information Management Solution Lead
Our speakers today
Kelly Drewett
Senior Information Management Consultant
James Bashforth
Business Intelligence Practice Lead

4. With endless buzzwords and hot topics, and
a ream of new technologies and upgrades,
it can be difficult for organisations to know
where to begin or how it translates into
actionable insight.
The role of information and data in the private sector, and how
employees and users interact with that information,
is changing rapidly.

5. The key questions we will explore are;
What are the trends top of mind for private
and public sectors now?
How are they leveraging these trends?
What can you do today?

6. 3
4
Platform evolution
Compliance
Big data and open data
Security
1
2
The top trends changing the landscape of IM
5 Online service delivery

7. 1 Platform evolution
For the last few years, IM platforms have seen a new phase of evolution.
This evolution provides you with an opportunity to revisit your tech stack.
You could be doing a lot more with a lot less.
 New products – platform-centric with broader functionality.
 New vendors – smaller players, adding value to platforms.
 Buy vs. build – “apps” are replacing bespoke development.
 Configure over code.
 Move away from best of breed enterprise platforms.

8. 1 It should all ‘just work’.
 Do more with less.
 The BYOD movement is here to stay.
 It is no longer a given that systems are best located and supported
on premise, giving rise to cloud computing.
 Platform-based architecture means creating information silos is no
longer acceptable.
 Social is not a project – it’s built in.

9. 1 Platform evolution
What can you do today?
 Review your framework – you may be able get more out of it.
 Revise your IM strategies – mobile, social, IT, IA.
 Look at adding on rather than buying more.
 Cloud assessment and fit for purpose strategy.

10. 2
 State Records Act
 National Records Act
 ISO 15489 – Records Management
Standard
 ISO 9001 – Quality Certification
 Australian Government Locator Standard
(AGLS)
 AS5090 – Work Process analysis
 ISO 16175 – Information &
Documentation Standards
 Digital Transition Policy
 Archives Act
 FOI Act
 Evidence Act
 Privacy Act
Compliance

11. 2 Compliance
Why are people suddenly
paying attention?
Insurance?
 Information transparency
 Risk management
Mandates?
 Digitisation: Digital Transition Policy
 National and State Acts
Business Efficiencies?
 Standardisation
 Reduced rework
 Less time spent searching
 Cost savings
Compliance is being
reconsidered because
organisations are taking
advantage of solutions
that remove the overhead
of managing compliance
from the business.

12. 2 Compliance
Trend: Technology is driving new behaviours
and thinking.
 Platforms are replacing solutions - they do more, can stand
alone and cost far less.
 Compliance being built into platforms almost transparently.
 As a result:
 Projects are easier to break down into manageable
iterations.
 The business is taking a more active role in
compliance projects.

13. 2 Compliance

14. 2 Compliance
What can you do today?
 Consider compliance as a project outcome.
 Revise your procurement strategies.
 Revisit your applications and platforms.
 Rethink your integration strategies.

15. What is big data?
3 Big data
 Isn’t it just big BI?
 Unstructured and structured data.
 Its not about a technology it’s a concept.
 The Three V’s?
 Data from things as well as people and systems.
 Its not just about finding the answer but
exploring more questions.

16. How big is big?
“Every day, we create 2.5 quintillion bytes of data — so much that 90% of the data in the
world today has been created in the last two years alone. This data comes from
everywhere: sensors used to gather climate information, posts to social media sites,
digital pictures and videos, purchase transaction records, and cell phone GPS signals to
name a few. This data is big data.” – IBM
3 Big data
Big data, big hype!

17. 3 Big data
There are lots of examples:
Risk
 Telematics on trucks to avoid
hazards
 Fraud detection
 Dust emission monitoring
 Plant maintenance predictions
Business improvement
 SA Transport traffic analysis
 Core sample / seismic analysis in
resources
 Smart metering in utilities
 Driverless vehicles (trucks and
trains)
 Customer shopping patternsReal time analysis
 Customer sentiment analysis
 Online travel booking
 Infrastructure management (logs)
 Real time drilling information and
analysis
And more…
 Obama Campaign
 Yahoo search
 IBM Watson in Health
 NSA Prism

18. 3 Big data
What can you do today?
 Understand the key questions and business drivers you want address and how you will
realise benefits
 Consider if a big data project is right for you.
 Look at what data you have access to that can help you.
 Go External – Look to external data sources that may benefit your organisation
There are risks.
 Lack of clear direction.
 Fragmented tools landscape.
 Low number of skilled resources.
But there are benefits.
 Business efficiencies.
 Reduced time to market.
 Competitive advantage.

19. Cost reduction
Public and private sector
organisations are being faced with
the reality of doing more with less.
Insights driven from operational,
customer, competitor and public
data must be utilised to
drive efficiency and
competitive advantage.
What is it?
Historically if you wanted to know
anything from government you
could ask your MP or file a FOI –
not easy! Raw data and stats
about things such as spending,
schools, health… anything!
Transparency
Many governments have
transparency agendas or digital
policies that stress the need to put
information in the hands of citizens.
Empowerment
Give people access to data to ensure
data-driven decision making.
3 Open data

20. 3 Open Data
 The US and UK lead the way but globally this an exploding trend.
 Australia has recently relaunched it’s Open Data website data.gov.au and a new
draft roadmap is in place.
 Action is also occurring at a state level.
 Govhack is an annual event that allows teams from all over Australia to create
applications using government open data. It is sponsored by both public and
private organisations including Department of Finance and Deregulation,
Australian Bureau of Statistics, Microsoft and Amazon.
 There are some great examples…

21. Australia in Review
3 Open Data

22. 3 Open Data
Pixtory – Location aware mobile app using images from the
WA State Library

23. 3 Open Data
What can you do today?
 Formulate a strategy.
 Understand where you can derive benefit from other agencies’ data –
don’t reinvent the wheel.
There are risks.
 Privacy
 False assumptions
 Data for data’s sake
But there are benefits.
 Transparency
 Accountability
 Innovation

24. 4 Security
What is Information Security?
Two key elements:
 IT Security - Protection of information from a
wide range of threats in order to ensure business
continuity and minimise a range of business risks.
 Information Assurance - The ability to recover
data following an incident.
“Given a choice between dancing pigs and security,
users will pick dancing pigs every time”.

25. 4 Security
 Essentially it is the preservation of
Confidentiality, Integrity and
Availability of information.
 Increased importance with the
evolution of interconnected
computing environments and the
ever increasing numbers of threats.
 Critically, the emphasis is now on
Availability.

26. 4 Security
 We have Benchmarks, Legislation and Standards:
 International Standard (A/NZS ISO 27002:2006) for
Information Security – Not yet mandatory in Western
Australia.
 The whole ISO 27000 framework – Information security
management, risks and controls within the context of an
overall information security management system.
 The Data Privacy Act & APP’s – Represents a significant
focus on improvement within this domain.
 Driving a need for audit and understanding.
 Management of IT Risks, IT Security, Business
Continuity and Operations need much greater focus.

27. 4 Security
What can you do today?
 Review the approach to procurement and management in light of the
need to evolve and mature systems in addition to the appetite for
relevant, dynamic, timely data.
 Your IM roadmap should be well defined, with key systems and growth
areas mapped and assessed. Put in place plans to drive greater
compliance in the most essential areas.
 Understand the impacts of new technologies and services, and their
impacts at all levels.

28. 5 Online service delivery
 Enabling business processes online.
 Citizens now want to be able to engage with government via multiple
channels.
 Pushing processes outside the firewall.
 Potential for cost and efficiency savings for government.

29. 5 Online service delivery
There are examples where this has been delivered fully:
 Tax returns online
 Medicare
 e-Health
 But these are large federal programs that take time to deliver and realise
benefits.
 Programs at smaller scale are easier to implement and deliver benefits faster.
 Citizens expect to be able to do things online, quickly and easily and from a
variety of devices.

30. 5 Online service delivery
Report a pothole!
 In the UK, repairing potholes costs around £10billion per annum. There was little
or no transparency over how this happened.
 Trials were carried out to enable the public to report holes. The benefits found
were:
 Aided prioritisation.
 Costs were targeted at high profile issues.
 Increased citizen engagement.
 Citizens had better visibility of how issues were being resolved.
 Now, almost all local councils have this service.
 “Snap, Send, Solve”.

31. 5 Online service delivery
What can you do today?
 Understand which processes can benefit from being exposed to the
public.
 Commit to using digital channels to deliver services.
 Commit to the milestones in the Digital First roadmap.
 Citynext.

32. You can do a lot more with a lot less. You may already
have access to the tools and vendors that are reshaping
the landscape.
1
Key takeaways
Focus on IM as a business outcome and avoid jumping
on the bandwagon of new tools and technologies.
2
You still need a strategy, but it needs to be flexible and
easily reshaped.
3

33. Thank you.
Questions?
© 2013 Velrada Capital Pty Ltd. All rights reserved.
The information contained herein is for informational purposes only and represents the current
view of Velrada Capital as at the date of the presentation. Velrada Capital cannot guarantee
the accuracy of any information provided after the date of this presentation. Velrada Capital
makes no warranties, express, implied or statutory as to the information in this presentation.
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