11street Training - Introduction to Seller Office

1. Introduction of Seller Office
11street
February 2015
Strictly Confidential

2. 2
Strictly Confidential
Product Registration

3. 3
Instructions
1. Product Listing
Listing new products
2. Product Bulk Listing
Listing products in bulk by using template
3. Product Info Management
Viewing/edit the registered product information
4. Product Templates
Managing registered products’ shipping
information, Q&A replies using a template
5. Customer Reviews/Comments
Checking customer inquiries about products on
sale and registering answers
6. Product Q&A
Viewing customer reviews/comments written after
purchase
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6
Strictly Confidential
Product Management

4. 4
Instructions
1. Awaiting Payment
Viewing orders that customers placed by selecting
wire transfer as the payment method but hasn’t
confirmed yet
2. Shipping Management
Insert dispatch information by entering courier and
invoice number after checking payment completed
orders
3. Completed Order Details
View orders whose status is “Shipping complete/
Purchase Confirmed”
4. Pre-Order Details
View the pre-order products and information that
have been sold
5. Cancelled Transaction Details
View order whose sales transaction has been
cancelled
6. Cancellation Management
Manage and response to cancellation requested
by buyer
7. Return Management
Manage and response to return of product
requested by buyer
8. Exchange Management
Manage and response to exchange of product
requested by buyer
9. Non-Arrival Management
View and manage the cases regarding buyers
report that they have not received the products
when the order status is “Shipping in Progress/
Shipping Complete”
10. e-Voucher Management
When a buyer used an e-voucher, seller can
process its use status with this menu.
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10
Strictly Confidential
Order Management

5. 5
Instructions
1. Transfer History
Review the transaction history done by seller at
11street
2. Sales/Settlement Status
View details for settlement and sales status. All
sales amount and deducted amount is available
under this tab
1
2
Strictly Confidential
Settlement Management

6. 6
Instructions
1. Seller Coupon Status
View “Product Discount Coupon” that seller have
issued.
2. Promotion Page
Seller can register and manage promotions
campaign. Promotions are displayed according to
the product display template types and the number
that have been configured.
3. Credit Offer Status
View Credit setting details and offer status that
seller have issued
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2
Strictly Confidential
Promotion Management

7. 7
Strictly Confidential
Promotion Management
Promotion Page
Normal Listing
Promoted Listing
- Plus
- Bold
- Background Highlight

8. 8
Instructions
1. Seller Details
View and modify basic information, store, shipping
information and other that a seller provided during
the membership registration.
2. Seller Grade & Score
View the grade and satisfaction rating.
A seller grade is computed on the basis of sales
and sales credit score of the preceding month, and
a seller satisfaction rating is computed on the
evaluation criteria of a customer who purchased
the products assigned at the time of the said
purchase.
3. Seller Cash
View Seller Cash status transaction history, reload/
withdraw of Seller Cash
4. Seller Credit
View Seller Credit status transaction history.
Note: Seller Credit can not be converted to Seller
Cash Credit or cash
5. Listing Ad Coupon
View “Listing Ad Coupons” issued to seller and the
detailed use status by coupon
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5
Strictly Confidential
Member Management

9. 9
Instructions
Seller Details
1. Basic information
Different items are provided based on the seller
type (individual, business seller, and global seller)
2. Store information
Store name that was entered at the time of
membership registration
- Modifiable
- Maximum of 30 characters
Note: Store URL that was entered at the time of
membership registration and non-modifiable
3. Seller OPEN API Service Area
Menu in which a seller signs up for OPEN API
Service or view usable items for registration and
management of products
A serial number that was issued to the seller at the
time of Seller OPEN API service application
Strictly Confidential
Member Management - Seller Details
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10. 10
Instructions
Seller Grade & Score
You may check the grade and satisfaction rating of
a seller.
The seller grade is computed on the 1st day of
each month with sales score and sales amount for
the most recent month. The sales amount is
computed by subtracting the 11 Street discount
amount.
(*Sales amount computation criteria = Product
Price – Discount Amount)
Classification Scores
Sales made +3
Orders cancelled (by seller) -2
Orders delayed -1
Orders not dispatched after notice of delay -1
Orders cancellation due to seller’s
circumstances (by buyer)
-1
Exchange due to seller’s circumstances
(by buyer)
Classifica
tion
Icon
Seller
Score
Amount
Sold
Grade 1
500
points or
more
RM
30,000
or more
Grade 2
300
points or
more
RM
15,000
or more
Grade 3
100
points or
more
RM
7,000 or
more
Grade 4
30 points
or more
RM
3,000 or
more
Grade 5
Less
than 30
points
Less
than RM
3,000
Grade 6 No sales 0
Strictly Confidential
Member Management - Seller Grade & Score

11. 11
Thank you
www.11street.my