1. ANDTEK Solutions
and Products

2. ANDTEK Solutions
Delivered as flexible modules
• Computer Telephony • Add-On Features
− AND Phone Communicator − AND Phone Group …
− AND Communicator − AND Phone CallBack
− (AND Desktop) − AND Phone CallList
− AND Phone Settings
Provisioning − AND Phone Routing
• Productivity,
Prozess Integration
− AND Phone Directory • Security, Recording
− AND Phone Provisioning − AND Phone Lockout
− AND Phone Broadcast − AND Phone Recorder
− AND Phone Menu − AND Phone Broadcast
− AND Phone Observer
Pres-ID © 2008 ANDTEK GmbH, All rights reserved. 2

3. ANDTEK Modules
Modules are based on Software and Hardware
Appliance Linux Windows
Group Group ACD Directory Settings Reporting Lockout
Group MA Recorder Broadcast Mobile CallBack Desktop
AND Phone Base
Linux Linux Windows OS
Server Hardware
SMALL MEDIUM LARGE
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4. AND Phone Group
Team Collaboration and Manager/Assistant
Services

5. AND Phone Group
Benefits
• Completely Phone-based
• Hidden/Supervisor Phones
• Multiple Groups
• Calling Number Suppression
• Various Display Options
• Optical or acoustical
signaling
• Advanced Manager/
Assistant Services
Pres-ID © 2008 ANDTEK GmbH, All rights reserved. 5

6. AND Phone Group
ACD
(Automatic Call Distribution)
IP phone based Call Center services which delivers
queuing and reporting services.

7. AND Phone Group ACD Services
Benefits
• Status display for each queue
• Status information for each agent
• Available, Break, Post-processing, Not available
• Basic Web Statistics
• Complex reporting with AND Phone Reporting
• Routing Algorithms (First Available / Not busy / Longest Idle)
Pres-ID © 2008 ANDTEK GmbH, All rights reserved. 7

8. AND Phone
Directory
Corporate Directory Integration

9. AND Phone Directory
Benefits
• One search for multiple directories/types
• Integration of corporate directories
− Integrate existing directories – Active Directory, Oracle,
• Ease of use / administration / maintenance
• Completely phone or web based
• Extension Mobility support
Pres-ID © 2008 ANDTEK GmbH, All rights reserved. 9

10. AND Phone
Observer
IP Phone Surveillance and Door Opener
Integration

11. AND Phone Observer Features
Benefits
• Split screen and touch screen support
• Automatic scaling of images
• Integrated door opener service
−DTMF controlled
• Integration von IP cameras
−Snapshot of video as jpg
−Accessible through HTTP or FTP
Pres-ID © 2008 ANDTEK GmbH, All rights reserved. 11

12. AND Phone
Recorder
Secure Voice Recording and Phone Replay

13. AND Phone Recorder
Benefits
• Voice Recording of IP Phone Calls
• Encrypted and Signed Storage
• Replay of Recordings directly on the Phone
• Secure and SIP trunk recording
• High Availability Voice Recording
• Recorder Management System
• „Silent Monitoring“ und „Whisper“
• Tag recordings
Pres-ID © 2008 ANDTEK GmbH, All rights reserved. 13

14. AND Desktop
Communications Client for Windows and Mac

15. AND Desktop Features
Benefits
• Dial from any Windows and Mac Application
MS Outlook, Safari, Word, PowerPoint, Acrobat, IM, …
• Add-Ins for dedicated Applications
MS Outlook Contacts, Lotus Notes (planned)
• Phone number pop-up
• Multiple Deployment Options
Pres-ID © 2008 ANDTEK GmbH, All rights reserved. 15

16. Desktop Software
ANDTEK Software for Desktop Computers
AND Desktop CTD AND Desktop CTI AND Desktop AC
Click-to-Dial CTI Services Attendant Console
Click-to-Dial Click-to-Dial Click-to-Dial
Outlook Integration Outlook Integration Outlook Integration
Phone Login/Logout Phone Login/Logout Phone Login/Logout
Select-to-Dial Select-to-Dial Select-to-Dial
Standalone version AND Phone AND Phone
available Integration: Integration:
• Group • Group
• Group MA • Group MA
• Directory • Group ACD
• Directory
Pres-ID © 2008 ANDTEK GmbH, All rights reserved. 16

17. AND Phone InOut
Controlling non-IP network components

18. AND Phone InOut
Solutions Overview Call
Manager
Personal
Directory
• ANDTEK Server
− Communication with IP network
− Commands IP controller
• IP Controller
− Controlled by ANDTEK server
− Electrical Inputs/Outputs
• Aktuators and Sensors
− Cisco phone, SNMP and IMAP
Sensoren Aktoren
Pres-ID © 2008 ANDTEK GmbH, All rights reserved. 18

19. AND Phone
Provisioning
Installation, Moves, Adds, Changes for UC

20. Total Cost of Ownership
Costs of Telephony Solutions *
• 30 % of the TCO are acquisition costs
• 70 % of the TCO are operational costs
How to reduce operational costs ?
Integration of existing workflows
Integration of existing systems
Automatical configuration of UC systems
By Implementing Provisioning
* Gartner Group
Pres-ID © 2008 ANDTEK GmbH, All rights reserved. 20

21. AND Phone Provisioning
Provisioning for UC networks
• Integration of corporate processes
• Simplification of administrative tasks
• Automated and secured execution
• Integration of multiple systems
Pres-ID © 2008 ANDTEK GmbH, All rights reserved. 21

22. AND Phone Provisioning
How does it work?
APAS Services
- Voice Recording
- Manager/Assistant
- Directory Integration
- Attendant Console
LDAP - CTI Integration
- Security Services
- Zone Paging
-…
LDAP
SQL
CSV AXL CUCM
Users,
Personal
Directory
Pres-ID © 2008 ANDTEK GmbH, All rights reserved. 22

23. AND Phone
Version 4
Presentation about AND Phone Application
Server Version 4

24. AND Phone Technical Changes
Main Technical Changes for APAS Version 4
• New operating system
−Linux operating system changed to Red Hat compatible
−Better driver support, more server platforms supported
• New configuration front-end
−Still web-based but more “application-like”
• Upgrade to version 4 requires new installation
Pres-ID © 2008 ANDTEK GmbH, All rights reserved. 24

25. AND Phone Licensing
Model in 3 steps
Client licensen
AND AND AND
Phone Desktop Phone
Broadcast Directory .......... Application license
AND Phone Base Server license
Pres-ID © 2008 ANDTEK GmbH, All rights reserved. 25

26. Christopher Morris
Key Account Manager US, CA and UK
Phone (US): +1 919 277 8572
+1 408 731 6884
Phone (EMEA): +49 811 95949 644
Mobile: +49 151 23565377
cmorris@andtek.com
www.andtek.com
Pres-ID © 2008 ANDTEK GmbH, All rights reserved. 26