Craig Christiansen

Provo, Utah Area United States

Senior Director of Customer Care at Younique Products

Apparel / Fashion

Specialties include: Customer Service, CRM, building out organizations with positive cultures, team building, sales, Social Media, and management. I am the Senior Director of Customer Service at Younique, and am responsible for our Social Support, Chat Support, Email Support and Phone Support. From 5 agents when I was first hired in 2013 to over 200 employees now, I have overseen rapid growth while implementing various solutions to provide World Class Customer Service. We enjoy a very positive culture, with only a 41% attrition rate in an industry that typically sees 100-200%. Our employees are empowered, engaged, and have very high level of job satisfaction. I also continue to be Co...