The document discusses business etiquette and executive manners. It introduces the presenters and panelists discussing the topic and outlines discussion points including business etiquette, common misconceptions, the role of culture and body language, communication skills, punctuality, and resources for professional development. Examples of etiquette mistakes, tips for casual business attire, and a business etiquette quiz are also provided.

1. Business Etiquette
Prep School
Learn the game, rules, and
strategies to win

2. Introductions
Moderator:
• Joel Reid – Senior Engineer, Exelon Generation-
PECO/Exelon
Presenter:
• Veronica Nelson, University Relationship Manager -
Northrop Grumman Corporation
Panelists:
• Teresa Armstrong, Program Management Consultant -
Northrop Grumman Corporation
• Denise Evans, Vice President, Market Development -
IBM Corporation

3. Discussion Points
• Business etiquette and executive manners
• Common misconceptions and mistakes
• The role of culture and authenticity
• Body language, communication skills,
punctuality and work ethics
• Resources for personal and professional
development

5. Business Etiquette and Executive
Manners

6. Business Etiquette
• Definition:
– A set of manners that are accepted or
required in a profession.

7. E – Etiquette 101
• Beware of being too informal
• Don’t send bad news
• Ask before forwarding
• Don’t expect an instant response
• Ask yourself – should it be an E-mail

8. Equipment Etiquette
Basic equipment etiquette rules to remember:
1. If it is empty, fill it
2. If it’s broken, fix it or at least get it fixed
3. If you don’t know how to use it properly, learn
4. If it isn’t your turn, wait
5. If it isn’t yours, don’t read it
6. If you make a mess, clean it up
7. If you’re finished with it, make sure it’s ready for the next
person to use

9. Eating Etiquette 101
• The Business Lunch
• The Business Reception
• A Word About Office Parties
• Practice Good Eating Manners

10. Do’s & Don’ts for Casual Business Attire
• No matter what your wearing always be neat
• No running shoes or open toe shoes
• No cleavage, tight clothing or underwear
showing
• No T-Shirts or athletic wear
• T-Shirts that display messages are inappropriate

11. Common Workplace Etiquette Mistakes
• Negative body language
• Inappropriate conversation topics or humor
• Poor telephone skills
• Failure to follow-up or express gratitude
• Misusing/abusing technology
• Greeting people improperly or not at all
• Practicing poor conversational skills

12. Common Workplace Etiquette Mistakes
• Invading other people’s privacy and/or abusing
shared space
• Inappropriate dress or grooming
• Late arrival
• Negative attitude
• Limp or aggressive handshake
• Poor eye contact

13. CULTURE AND BODY
LANGUAGE

14. Body Language
Body language is the unspoken communication
that goes on in every face-to-face encounter.

15. Body Language
. • Posture
• Body Movements
• Facial Expression
• Eye Contact
• Gestures
• Stance
• Space Relationship
• Touch
• Voice

16. Body Language Tips
• Posture – standing tall with shoulders back
• Speech – slow and clear
• Tone of voice – moderate to low
• Eye contact – solid with a 'smiling' face
• Gestures with hands and arms – purposeful
and deliberate

17. Work Ethics
• Time Management
• Integrity
• Sense of Responsibility
• Emphasis on Quality
• Discipline
• Sense of Teamwork

18. Punctuality
• Respect
• Credibility
• Organized
• Networking
• Ready
• Productivity
• Promotion

19. Personal and Professional
Development Resources

20. Resources
“Business Etiquette for real people who live real lives”
• Basic Black: Home Training for Modern Times
• Authors: Karen Grigsby Bates and Karen Elyse
Hudson
“Workplace Etiquette Skills”
• http://www.careereducation.columbia.edu/print/753

21. Resources
“Good is Not Enough…and Other Unwritten Rules for
Minority Professionals”
• Author: Keith Wyche
• Topics: Corporate Culture, Perception, Visibility,
When to Exit, Career Killers, Senior Leadership
skills, Preparedness, Gender Bias, Remain
Relevant, Mentors and Sponsors, Give Back, Don’t
Give Up
“Kiss, Bow or Shake Hands”
• Author: Terri Morrison
• Best selling guide to doing business in more than 60
countries
“Seeing the Big Picture: Business Acumen to Build Your
Credibility, Career and Company”
• Author: Kevin Cope

22. Business Etiquette Quiz

23. Business Etiquette Quiz - Answers
1. The following is a proper introduction “Ms. Boss, I’d like you to meet our
client, Mr/Ms Smith”. __TRUE _X_FALSE
2. If a person forgets to introduce you, it’s appropriate to move on with the
conversation without saying anything. __TRUE _X_FALSE
3. If you forget someone’s name, don’t worry about it. Keep talking.
__TRUE _X_FALSE
4. When shaking hands, a man should wait for a women to extend her hand.
__TRUE _X_FALSE
5. Who goes through the revolving door first – host or visitor?
_X_HOST __VISITOR

24. Business Etiquette Quiz – Answers
6. It’s ok to hold private conversations in office bathrooms, elevators and other
public spaces. __TRUE _X_FALSE
7. What percentage of the message you communicate is conveyed through your
visual appearance? B. 55%
8. When two business people communicate, how far apart should they stand?
B. 3 feet - but varies depending on country
9. It is appropriate to tell business associates their zipper is open.
_X_TRUE __FALSE
10. The host – the one who does the inviting – pays for the lunch.
_X_TRUE FALSE

25. Business Etiquette Quiz – Answers
11. Then using a speaker phone you should announce if anyone else is present
before a conversation begins. _X_TRUE __FALSE
12. If you’re out of the office, it’s important to change your voice mail message.
_X_TRUE __FALSE
13. It’s ok to send confidential information and large attachments via email.
__TRUE _X_FALSE
14. It’s ok to leave your cell phone on during a meeting if you’re expecting an
important call. __TRUE _X_FALSE
15. If you overhear a colleague’s conversation in a cubicle it’s ok to add your
comments. __TRUE _X_FALSE

26. 2-Step Golden Rule to
Proper Business Introductions
Step 1: The first person’s name you say is always the m
ost important person.
Step 2: Thereafter, everyone else’s name is introduced
to that most important person.
Examples:
"Jane Doe this is John Smith, our new staff member. Jane Doe is
our CFO.“
“Jane Doe may I introduce John Smith, our new staff member.”