Questions are used to collect information from people about what they know, feel, think, and have done. There are two main types of questions - open-ended questions and closed questions. When developing a questionnaire, key areas of preparation include clear directions for respondents, ensuring the content and wording of questions will be understood and answered appropriately, and ordering questions to maintain respondent motivation throughout.

1. Purposes and format of Questions

8. Order of questions Be careful not to include so many questions Attempt to get recruit respondents' motivation to complete the questionnaire

9. Order of questions Pilot or test your questionnaire on a small group of clients or fellow staff.