Cloud IT Managed Services Market Summary

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The Market
Cloud computing technologies have further expanded the IT managed services market beyond large
enterprises to a broader segment of organizations. As cloud adoption grows the entire Microsoft Systems
Center market1
expands. As the cloud optimizes every business, the opportunity to provide managed services covers
the entire IT spectrum from IT operations management, and storage management (including backup and recovery
services), to desktop management, cloud security, communications, and beyond applications management. The
segment is forecast2
to grow to at a CAGR of 24% over the next five years.
The Provider Landscape
The market is fragmented by skill as the technology requires a high degree of certification and competency across
multiple technologies and platforms. While there are numerous IT consultants providing cloud infrastructure
management, monitoring, setup, and optimization services in the USA3
; of these professional service firms the market
is grouped into several tiers.
I. Global private and public consulting service providers4
which provide cloud solutions ($50M to $1B).
II. North American private companies whose focus is Information Technology Cloud Managed Services:
o Emerging Fast Growth leaders with recurring revenues.
o Boutique niche SI providers of Microsoft Systems Center with revenues ranging from $1 to $5M.
o ISVs and regional LAR or reseller/incentive and VAR models.
TYPE
(# of Firms)
Fast Growth
(7)
Boutique
(25)
Sum of Annual
Revenues $
$79M $73M
The Opportunity
Create the national leader with a portfolio of turnkey solutions.
Cloud MSP Market Enterprise Mid-Market SMB Government
USA Private Operating Companies # 5,753 11,343 35,793 1,649
Average Deal Size $ $ 250,000 $ 150,000 $ 75,000 $ 100,000
Annual Market Revenue Potential at
10% per year in millions
$143.8 $170.1 $268.4 $16.5
The national Microsoft Systems leadership strategy includes creating a turnkey portfolio of solutions, best-in-class
distribution and geographic footprint, the highest competency and most credentialed team, and the most productive
operating service delivery.
1
More than half of the installed customer base for IT systems management.
2
Gartner is predicting Infrastructure-as-a-Service (IaaS), cloud management & security devices, and Platform-as-a-Service (PaaS) are growing from $7.6B in 2011 to $36B in
2016, a CAGR of 36%2
. The global Platform-as-a-Service (PaaS) market is growing from $900M in 2011 to $2.9B in 2016, achieving a 26.6% CAGR. At this projected rate, PaaS
will generate an average of $360M a year in revenue between 2011 and 2016. Gartner projects that the largest segments will be Application Platform Services (aPaaS) which
generated 35% of total PaaS spending in 2011, followed by cloud application lifecycle services (12.5%)2
.
3
System Center 2012 helps you manage your IT environments across traditional datacenters, private and public clouds, client computers, and devices.
4
IAOP Top Global 100 and CRN Top 500 lists.
MSP Strategy in 2014 and Beyond