1. A Snelling Case Study
Cost Savings Result from Partner Consolidation
and Program Efficiencies
MacLellan, located in San Antonio, TX, provides some of the world’s largest manufacturers with critical industry
processes such as facility cleaning, process equipment and robotics maintenance, plant and building facility
management, and line side production support.

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Customer Objectives –
MacLellan’s mission is to improve their clients’ competitive advantage by driving down their costs while delivering
stellar, comprehensive services. However, MacLellan’s own costs were skyrocketing.
Retaining and managing the multiple staffing vendors they used as part of their variable workforce strategy was
expensive, and those expense were climbing sharply. In addition, issues were being raised over low fill rates,
timesheet management and verification procedures, attendance tracking, materials and supplies management,
consistent orientation processes, and reporting options. MacLellan was unable to control costs because they could
not efficiently track data.
Solutions and Initiatives -
Snelling of San Antonio was initially contracted by MacLellan as one of many vendors to help with the facility
maintenance at a large automobile assembly plant. Fill rates having been an issue, MacLellan felt that taking on
more vendors would be a viable solution. Thanks to Snelling’s strong recruitment strategies, Snelling of San
Antonio was able to consistently provide quality associates, while making (and sometimes even surpassing)
weekly headcount requests. In addition, our office was able to streamline the orientation process for all our
associates, ensuring consistency, improved job performance and speedier/more efficient shift check-ins.
Over the next couple of months, this Snelling office became MacLellan’s sole source vendor, while continuing to make the
following process improvements:
• Implemented an automated time capture system and then integrated it to MacLellan’s current systems.
This streamlined the reporting capabilities (for [ex.] absence, headcount start data), improved efficiencies and
eliminated data transfer errors. Currently, all associates’ time are tracked by Snelling, with MacLellan receiving
one time sheet for approval and one invoice for payment.
• Managed the entire orientation process for new associates, including personal management of all on-site shift
checks. This provides better trained and knowledgeable workers who better reflect and are able to internalize
both MacLellan’s and the assembly plant owner’s culture. This has increased cost efficiencies dramatically
since MacLellan is able to reallocate costs away from equipment and inventory replacement outlays.
• Became the central point of contact for all MacLellan managers in regards to skill classifications, etc.
This improved communication structure enhanced productivity and efficiencies among all the individuals who
play a role in Snelling’s and MacLellan’s variable workforce solution.
Results and Reactions –
Streamlining the business processes for MacLellan’s variable workforce – from headcount fulfillment to shift
check-in management to timesheet management – provided them with a cost-effective, sustainable flexible
workforce solution. The San Antonio automobile assembly plant became the top plant company-wide in terms of
in production and cost efficiencies, and it reached a new plant safety record, helping the entire company surpass
400,000 recordable safety hours.
By working in concert, Snelling assisted MacLellan in achieving their business goals of reducing their customers’
costs while delivering comprehensive, quality service.