What People Want From Technology

•Als PPTX, PDF herunterladen•

7 gefällt mir•1,211 views

The document discusses the need for "Calm Technology" as 50 billion devices are expected to be online by 2020. It outlines 8 principles for designing calm technology, including that technology should not require constant attention, empower peripheral awareness, inform without interrupting, and amplify humanity. The goal of calm technology is to allow people to accomplish tasks with minimal mental effort or attention required.

caseorganic.com
What People Want From
Technology
Amber Case | @caseorganic
Fellow Harvard Berkman Klein Center
MIT Media Lab
calmtech.com
Calm Technology and the next 50 billion things

caseorganic.com
50 billion devices
will be online by
2020. -Cisco

caseorganic.com
Sound good?

caseorganic.com
Consider…

caseorganic.com
The "Smart" Watch

caseorganic.com
The "Smart" Fridge

caseorganic.com
The Dystopian Kitchen of the Future

caseorganic.com
An era of interruptive
technology

caseorganic.com
We need a
Calm Technology

caseorganic.com
XEROX PARC: mid-90s
Mark Weiser John Seeley Brown

caseorganic.com

caseorganic.com
Designing Calm
Technology

caseorganic.com
I. Technology shouldn’t require
all of our attention, just some of
it, and only when necessary

caseorganic.com
A Tea Kettle

caseorganic.com
II. Technology should
empower the periphery

caseorganic.com
LUMOBack Smart Posture Sensor
Buzzes you
when you exhibit
poor posture.

caseorganic.com
III. Technology should inform
and encalm

caseorganic.com
Weather Status
Lighting
Hue Lightbulb
connected to a
weather report
Aaron Parecki
@aaronpk 2014

caseorganic.com
1. Machines shouldn't act like humans
2. Humans shouldn't act like machines
IV. Technology should amplify the
best of technology and the best of
humanity.

caseorganic.com

caseorganic.com
V. Technology can
communicate,
but it doesn’t need to speak

caseorganic.com
The Roomba Robotic
Vacuum Cleaner :)

caseorganic.com
VII. The right amount of
technology is the minimum
amount to solve the problem

caseorganic.com
VIII. Technology should work
even when it fails

caseorganic.com
Good design allows people to
accomplish their goals in the least
amount of moves

caseorganic.com
Calm Technology allows people to
accomplish the same goals with the
least amount of mental cost

caseorganic.com
A person's primary task
should not be computing, but
being human.

caseorganic.com
The scarce resource in the 21st
Century will not be technology.
It will be attention. - Mark Weiser

caseorganic.com
Calm Technology
@ Amazon.com
And O’Reilly

caseorganic.com
Designing with
Sound (2018)
@ Amazon.com
And O’Reilly

caseorganic.com
caseorganic.com
More at calmtechnology.com!
8 Principles at Calmtech.com

caseorganic.com
Thank you very much!
Amber Case | @caseorganic
http://caseorganic.com
case@caseorganic.com
http://calmtech.com

Weitere ähnliche Inhalte

Was ist angesagt?

This presentation was given by Amber Case of Healthways at Delight 2015 on Oct. 5, 2015. Technology shouldn't require all of our attention, just some of it, and only when necessary. Calm technology describes a state of technological maturity where a user's primary task is not computing, but being human. The idea is to have smarter people, not things. Amber will cover how to use principles of Calm Technology in product design and how we must to manage the next generation of connected devices in our human landscape. http://delight.us/conference

Delight 2015 | Designing Calm Technology

Delight 2015 | Designing Calm Technology

Delight 2015 | Designing Calm Technology

Amber Case - Calm Technology

Amber Case - Calm Technology

Amber Case - Calm Technology

Trendcasting for 2018 what will the future of tech hold

Trendcasting for 2018 what will the future of tech hold

Trendcasting for 2018 what will the future of tech hold

Робоэтика. Сочи 2014. Д. Тетерюков

Робоэтика. Сочи 2014. Д. Тетерюков

Робоэтика. Сочи 2014. Д. Тетерюков

0507 057 01 98 * Adana Sarıçam Klima Servisleri, Adana Sarıçam Klima Servisi, Adana Sarıçam Klima Servisleri, Arçelik Klima Servisi Adana Sarıçam, Beko Klima Servisi Adana Sarıçam, Demirdöküm Klima Servisi Adana Sarıçam, Vestel Klima Servisi Adana Sarıçam, Aeg Klima Servisi Adana Sarıçam, Bosch Klima Servisi Adana Sarıçam, Ariston Klima Servisi Adana Sarıçam, Samsung Klima Servisi Adana Sarıçam, Siemens Klima Servisi Adana Sarıçam, Profilo Klima Servisi Adana Sarıçam, Fujitsu Klima Servisi Adana Sarıçam, Baymak Klima Servisi Adana Sarıçam, Sharp Klima Servisi Adana Sarıçam, Mitsubishi Klima Servisi Adana Sarıçam, Alaska Klima Servisi Adana Sarıçam, Aura Klima Servisi Adana Sarıçam, Adana Çukurova Klima Servisleri, Alarko Klima Servisi Adana Sarıçam

0507 057 01 98 * Adana Saricam Klima Servisleri

0507 057 01 98 * Adana Saricam Klima Servisleri

0507 057 01 98 * Adana Saricam Klima Servisleri

Adana Klima Servisi Bakım Montaj Taşıma Temizlik Tamir Arıza Teknik Servisleri

nanotecnologia

Keidys Montiel Borja

Was ist angesagt? (6)

Delight 2015 | Designing Calm Technology

Delight 2015 | Designing Calm Technology

Delight 2015 | Designing Calm Technology

Amber Case - Calm Technology

Amber Case - Calm Technology

Amber Case - Calm Technology

Trendcasting for 2018 what will the future of tech hold

Trendcasting for 2018 what will the future of tech hold

Trendcasting for 2018 what will the future of tech hold

Робоэтика. Сочи 2014. Д. Тетерюков

Робоэтика. Сочи 2014. Д. Тетерюков

Робоэтика. Сочи 2014. Д. Тетерюков

0507 057 01 98 * Adana Saricam Klima Servisleri

0507 057 01 98 * Adana Saricam Klima Servisleri

0507 057 01 98 * Adana Saricam Klima Servisleri

nanotecnologia

Mehr von Amber Case

Our world is made of information that competes for our attention. What is necessary? What is not? When we design products, we aim to choose the best position for user interface components, placing the most important ones in the most accessible places on the screen. Equally important is the design of communication. How many are notifications are necessary? How and when should they be displayed? To answer this, we can be inspired by the principles of calm technology. Principles of Calm Technology Technology should require the smallest possible amount of attention Technology can communicate, but doesn’t need to speak. Create ambient awareness through different senses. Communicate information without taking the user out of their environment or task. Technology should inform and create calm A person's primary task should not be computing, but being human. Give people what they need to solve their problem, and nothing more. Technology should make use of the periphery A calm technology will move easily from the periphery of our attention, to the center, and back. The periphery is informing without overburdening. Technology should amplify the best of technology and the best of humanity Design for people first. Machines shouldn't act like humans. Humans shouldn't act like machines. Amplify the best part of each. Technology can communicate, but doesn’t need to speak Does your product need to rely on voice, or can it use a different communication method? Consider how your technology communicates status. Technology should work even when it fails Think about what happens if your technology fails. Does it default to a usable state or does it break down completely? The right amount of technology is the minimum needed to solve the problem What is the minimum amount of technology needed to solve the problem? Slim the feature set down so that the product does what it needs to do and no more. Technology should respect social norms Technology takes time to introduce to humanity. What social norms exist that your technology might violate or cause stress on? Slowly introduce features so that people have time to get accustomed to the product.

2022 Calm Technology | Designing Human Out.pptx

2022 Calm Technology | Designing Human Out.pptx

2022 Calm Technology | Designing Human Out.pptx

Getting things done is different at scale. After Case's company Geoloqi joined Esri in 2012, she grew her division from 6-20 people, and successfully launched two major products in the course of a year. She also managed the transition of the company to Github from Enterprise and spearheaded an effort for more open source projects. This speech will cover what Case learned from managing a team of 6 to managing a team of 20 in an international company of 3,000. It will detail hiring, morale, culture, and translating what you need to do into a language the larger team can understand, and what changes from 2 people to 6, to 20 and more.

Getting Things Done at Scale

Getting Things Done at Scale

Getting Things Done at Scale

Given at MCEConference | Warsaw, Poland Our world is made of information that competes for our attention. What is needed? What is not? We cannot interact with our everyday life in the same way we interact with a desktop computer. The terms calm computing and calm technology were coined in 1995 by PARC Researchers Mark Weiser and John Seely Brown in reaction to the increasing complexities that information technologies were creating. Calm technology describes a state of technological maturity where a user's primary task is not computing, but being human. The idea behind Calm Technology is to have smarter people, not things. Technology shouldn't require all of our attention, just some of it, and only when necessary. How can our devices take advantage of location, proximity and haptics to help improve our lives instead of get in the way? How can designers can make apps “ambient” while respecting privacy and security? This talk will cover how to use principles of Calm Technology to design the next generation of connected devices. We'll look at notification styles, compressing information into other senses, and designing for the least amount of cognitive overhead.

Designing Calm Technology

Designing Calm Technology

Designing Calm Technology

Practice privacy by design, not privacy by disaster! See the talk here: http://caseorganic.com/articles/2014/02/12/1/designing-for-privacy-in-mobile-and-web-apps-at-interaction-14-in-amsterdam Almost every application requires some gathering of personal data today. Where that data is stored, who has access to it, and what is done with that data later on is becoming increasingly important as more and more of our data lives online today. Privacy disasters are costly and can be devastating to a company. UX designers and developers need to have a framework for protecting user data, communicating it to users, and making sure that the entire process is smoothly handled. This talk covers best practices for designing web and mobile apps with the privacy of individual users in mind. Privacy has been an even bigger issue with location-based apps, and we ran into it head-first when we began work on Geoloqi (now part of Esri). Designing an interface that made one's personal empowering instead of creepy was our goal. The stories from our design decisions with our application will also be included in this talk.

Designing for Privacy in Mobile and Web Apps - Interaction '14, Amsterdam

Designing for Privacy in Mobile and Web Apps - Interaction '14, Amsterdam

Designing for Privacy in Mobile and Web Apps - Interaction '14, Amsterdam

Le Web - Future of the Interface and The Internet of Things

Le Web - Future of the Interface and The Internet of Things

Le Web - Future of the Interface and The Internet of Things

Brand Engagement and the Future of the Interface

Real Disruption: Stepping Back and Solving the Hard Problems

Real Disruption: Stepping Back and Solving the Hard Problems

Real Disruption: Stepping Back and Solving the Hard Problems

Amber Case had trouble sleeping as far back as she can remember. When she was 4, she decided to do something about it. It involved thinking of her brain as a computer and manually shutting it down. This talk covers various aspects of what it is like to be a connected human, the effect of connectivity on the brain and the need for digital downtime as well as the history and future of our increasing relationship with technology.

Meditation and the Modern Cyborg - BGeeks Conference Keynote, Boulder, Colorado

Meditation and the Modern Cyborg - BGeeks Conference Keynote, Boulder, Colorado

Meditation and the Modern Cyborg - BGeeks Conference Keynote, Boulder, Colorado

Quantified Self Meetup - Portland, Oregon - A Programmatic Approach to Perfec...

Quantified Self Meetup - Portland, Oregon - A Programmatic Approach to Perfec...

Quantified Self Meetup - Portland, Oregon - A Programmatic Approach to Perfec...

Google will release a wearable heads up display this fall, and it may help to usher in a new era of augmented reality and wearable computing. What does this mean for us as designers and developers? How do we build for the next generation of computers? Who was here before us, and how can we learn from them? From it’s birthplace at MIT and PARC research, the field of wearable computing has focused on augmenting the human ability to compute freely. As pioneer Steve Mann and calm technology pioneer Mark Weiser wanted, “to free the human to not act as a machine”. Mann didn’t like the idea of crouching over a desktop computer. He instead felt that the computer should contort to the human naturally, so he began his own wearable computing mission. This talk will focus on trends in wearable computing starting from the 1970’s-2010’s. I’ll cover various HUDs (heads up displays), new tech from Motorola, Google, various invasive and non-invasive tech and how mobile interfaces should take advantage of location, proximity and haptics to help improve our lives instead of get in the way. These are the machines that will be a part of our lives in only a few years from now, and the best way to learn about the future is to dig into the past. Speech given at OSBridge 2012 by Amber Case: http://opensourcebridge.org/sessions/857

Google Glass and the Future of Wearable Computing

Google Glass and the Future of Wearable Computing

Google Glass and the Future of Wearable Computing

Future of Location - Street Fight Summit 2012

Future of Location - Street Fight Summit 2012

Future of Location - Street Fight Summit 2012

Wouldn't it be nice if your colleague's phone could SMS its location to you? If you know position and velocity, you know when they'll arrive. The result: the interface disappears. No redundant actions or queries. The same software could turn your lights on as you approach the house. Or automatically "check in" to certain locations for you. Or leave a note for yourself the next time you're at the store. In the presentation, Geoloqi founder Amber Case will highlight why developers of apps should look at what users want to do now, as well as what users want to do in the future, why social apps should try to mirror real-world relationships, why sharing should be about who you share with as well as how long you're sharing, and why developers should think about how to make apps "ambient" and require less user interaction.

Webvisions NY 2012 - The Future is Now: Ambient Location and the Future of th...

Webvisions NY 2012 - The Future is Now: Ambient Location and the Future of th...

Webvisions NY 2012 - The Future is Now: Ambient Location and the Future of th...

Amber Case - Location as an Invisible Interface - Sony Ericsson.pptx

Amber Case - Location as an Invisible Interface - Sony Ericsson.pptx

Amber Case - Location as an Invisible Interface - Sony Ericsson.pptx

ICISTS KAIST Keynote Speech

ICISTS KAIST Keynote Speech

ICISTS KAIST Keynote Speech

We are now entering into an era of liquid interfaces, where buttons can be downloaded at will, and software flies through the air. Phones have been untethered from their cords and are free to colonize our pockets. They cry, and we must pick them up. They get hungry, and we must plug them in. We increasingly live on interfaces, and it is their quality and design which increases our happiness and our frustration. We are tool using creatures. Prosthetics touch almost every part of our lives. Until recently, humans have used their hands and bodies to interface with objects. Early interfaces were solid and tactile. Now, the interface can be anywhere. The best interfaces compress the time and space it takes to absorb relevant information, and the worst cause us car accidents, lost revenue, and communication failures. This speech will discuss how the field of anthropology can be applied to interface design, and how future interfaces, such as the ones employed by augmented reality, will change the way we act, feel and communicate with one another. Topics will include non-places, time and space compression, privacy, user flow, supermodernity, wearable computing, work and play, gaming, history and prosthetic culture.

Frontiers of Interaction '11 Speech. Florence, Italy

Frontiers of Interaction '11 Speech. Florence, Italy

Frontiers of Interaction '11 Speech. Florence, Italy

Webvisions 2011 - Geoloqi - Location as Invisible Interface

Webvisions 2011 - Geoloqi - Location as Invisible Interface

Webvisions 2011 - Geoloqi - Location as Invisible Interface

The best interfaces are invisible. They should get out of the way and help you live your life. This presentation discusses ambient applications, multiple sensory inputs and a history of heavy-weight contextual reality applications. It starts with Steve Mann, who believed that computers should be wearable, and who was obsessed with the idea of creating a custom reality based on his personal preferences. The second part of this presentation talk about how we're building subscription-based reality and contextual notification systems on top of Geoloqi, how non-visual augmented reality is replacing interactions with the phone with interactions with the world, and real-time location-based gaming.

Location as Invisible Interface - ARE2011 Presentation

Location as Invisible Interface - ARE2011 Presentation

Location as Invisible Interface - ARE2011 Presentation

Today we’re all carrying around not phones in our pockets, but sensors. These sensors are capable of processing information, and taking pictures, as well as knowing where we are and how fast we’re moving, These sensors used to cost thousands of dollars and weigh tens of pounds. Now they’re available to everyone. This presentation will cover a history of augmented reality and mobile connectivity, as well as where the market is today and how it can be leveraged to deliver groundbreaking interactive campaigns and engaging media. We'll dive into some of the augmented reality campaigns, pros and cons of AR and QR codes, and a series of platforms on which you can make your own location based augmented reality applications. Also discussed is http://geoloqi.com, a service and platform for building location-aware applications.

The Future is Now - PopTech Marketing Event March 8th

The Future is Now - PopTech Marketing Event March 8th

The Future is Now - PopTech Marketing Event March 8th

Speech at Warner Brothers - Growing up Cyborg

Speech at Warner Brothers - Growing up Cyborg

Speech at Warner Brothers - Growing up Cyborg

Amber Case - TED Speech

Amber Case - TED Speech

Amber Case - TED Speech

Mehr von Amber Case (20)

2022 Calm Technology | Designing Human Out.pptx

2022 Calm Technology | Designing Human Out.pptx

2022 Calm Technology | Designing Human Out.pptx

Getting Things Done at Scale

Getting Things Done at Scale

Getting Things Done at Scale

Designing Calm Technology

Designing Calm Technology

Designing Calm Technology

Designing for Privacy in Mobile and Web Apps - Interaction '14, Amsterdam

Designing for Privacy in Mobile and Web Apps - Interaction '14, Amsterdam

Designing for Privacy in Mobile and Web Apps - Interaction '14, Amsterdam

Le Web - Future of the Interface and The Internet of Things

Le Web - Future of the Interface and The Internet of Things

Le Web - Future of the Interface and The Internet of Things

Brand Engagement and the Future of the Interface

Real Disruption: Stepping Back and Solving the Hard Problems

Real Disruption: Stepping Back and Solving the Hard Problems

Real Disruption: Stepping Back and Solving the Hard Problems

Meditation and the Modern Cyborg - BGeeks Conference Keynote, Boulder, Colorado

Meditation and the Modern Cyborg - BGeeks Conference Keynote, Boulder, Colorado

Meditation and the Modern Cyborg - BGeeks Conference Keynote, Boulder, Colorado

Quantified Self Meetup - Portland, Oregon - A Programmatic Approach to Perfec...

Quantified Self Meetup - Portland, Oregon - A Programmatic Approach to Perfec...

Quantified Self Meetup - Portland, Oregon - A Programmatic Approach to Perfec...

Google Glass and the Future of Wearable Computing

Google Glass and the Future of Wearable Computing

Google Glass and the Future of Wearable Computing

Future of Location - Street Fight Summit 2012

Future of Location - Street Fight Summit 2012

Future of Location - Street Fight Summit 2012

Webvisions NY 2012 - The Future is Now: Ambient Location and the Future of th...

Webvisions NY 2012 - The Future is Now: Ambient Location and the Future of th...

Webvisions NY 2012 - The Future is Now: Ambient Location and the Future of th...

Amber Case - Location as an Invisible Interface - Sony Ericsson.pptx

Amber Case - Location as an Invisible Interface - Sony Ericsson.pptx

Amber Case - Location as an Invisible Interface - Sony Ericsson.pptx

ICISTS KAIST Keynote Speech

ICISTS KAIST Keynote Speech

ICISTS KAIST Keynote Speech

Frontiers of Interaction '11 Speech. Florence, Italy

Frontiers of Interaction '11 Speech. Florence, Italy

Frontiers of Interaction '11 Speech. Florence, Italy

Webvisions 2011 - Geoloqi - Location as Invisible Interface

Webvisions 2011 - Geoloqi - Location as Invisible Interface

Webvisions 2011 - Geoloqi - Location as Invisible Interface

Location as Invisible Interface - ARE2011 Presentation

Location as Invisible Interface - ARE2011 Presentation

Location as Invisible Interface - ARE2011 Presentation

The Future is Now - PopTech Marketing Event March 8th

The Future is Now - PopTech Marketing Event March 8th

The Future is Now - PopTech Marketing Event March 8th

Speech at Warner Brothers - Growing up Cyborg

Speech at Warner Brothers - Growing up Cyborg

Speech at Warner Brothers - Growing up Cyborg

Amber Case - TED Speech

Amber Case - TED Speech

Amber Case - TED Speech

Kürzlich hochgeladen

In the thrilling conclusion to 2023, ransomware groups had a banner year, really outdoing themselves in the "make everyone's life miserable" department. LockBit 3.0 took gold in the hacking olympics, followed by the plucky upstarts Clop and ALPHV/BlackCat. Apparently, 48% of organizations were feeling left out and decided to get in on the cyber attack action. Business services won the "most likely to get digitally mugged" award, with education and retail nipping at their heels. Hackers expanded their repertoire beyond boring old encryption to the much more exciting world of extortion. The US, UK and Canada took top honors in the "countries most likely to pay up" category. Bitcoins were the currency of choice for discerning hackers, because who doesn't love untraceable money?

Ransomware_Q4_2023. The report. [EN].pdf

Ransomware_Q4_2023. The report. [EN].pdf

Ransomware_Q4_2023. The report. [EN].pdf

Overkill Security

Real Time Object Detection Using Open CV

Real Time Object Detection Using Open CV

Real Time Object Detection Using Open CV

As privacy and data protection regulations evolve rapidly, organizations operating in multiple jurisdictions face mounting challenges to ensure compliance and safeguard customer data. With state-specific privacy laws coming up in multiple states this year, it is essential to understand what their unique data protection regulations will require clearly. How will data privacy evolve in the US in 2024? How to stay compliant? Our panellists will guide you through the intricacies of these states' specific data privacy laws, clarifying complex legal frameworks and compliance requirements. This webinar will review: - The essential aspects of each state's privacy landscape and the latest updates - Common compliance challenges faced by organizations operating in multiple states and best practices to achieve regulatory adherence - Valuable insights into potential changes to existing regulations and prepare your organization for the evolving landscape

TrustArc Webinar - Stay Ahead of US State Data Privacy Law Developments

TrustArc Webinar - Stay Ahead of US State Data Privacy Law Developments

TrustArc Webinar - Stay Ahead of US State Data Privacy Law Developments

Boost Fertility New Invention Ups Success Rates.pdf

Boost Fertility New Invention Ups Success Rates.pdf

Boost Fertility New Invention Ups Success Rates.pdf

sudhanshuwaghmare1

Strategies for Landing an Oracle DBA Job as a Fresher

Strategies for Landing an Oracle DBA Job as a Fresher

Strategies for Landing an Oracle DBA Job as a Fresher

Remote DBA Services

Emergent Methods: Multi-lingual narrative tracking in the news - real-time ex...

Emergent Methods: Multi-lingual narrative tracking in the news - real-time ex...

Emergent Methods: Multi-lingual narrative tracking in the news - real-time ex...

Scaling API-first – The story of a global engineering organization Ian Reasor, Senior Computer Scientist - Adobe Radu Cotescu, Senior Computer Scientist - Adobe Apidays New York 2024: The API Economy in the AI Era (April 30 & May 1, 2024) ------ Check out our conferences at https://www.apidays.global/ Do you want to sponsor or talk at one of our conferences? https://apidays.typeform.com/to/ILJeAaV8 Learn more on APIscene, the global media made by the community for the community: https://www.apiscene.io Explore the API ecosystem with the API Landscape: https://apilandscape.apiscene.io/

Apidays New York 2024 - Scaling API-first by Ian Reasor and Radu Cotescu, Adobe

Apidays New York 2024 - Scaling API-first by Ian Reasor and Radu Cotescu, Adobe

Apidays New York 2024 - Scaling API-first by Ian Reasor and Radu Cotescu, Adobe

GenAI Risks & Security Meetup 01052024.pdf

GenAI Risks & Security Meetup 01052024.pdf

GenAI Risks & Security Meetup 01052024.pdf

MINDCTI Revenue Release Quarter One 2024

MINDCTI Revenue Release Quarter One 2024

MINDCTI Revenue Release Quarter One 2024

ProductAnonymous-April2024-WinProductDiscovery-MelissaKlemke

ProductAnonymous-April2024-WinProductDiscovery-MelissaKlemke

ProductAnonymous-April2024-WinProductDiscovery-MelissaKlemke

Product Anonymous

Artificial Intelligence Chap.5 : Uncertainty

Artificial Intelligence Chap.5 : Uncertainty

Artificial Intelligence Chap.5 : Uncertainty

Khushali Kathiriya

AWS Community Day CPH - Three problems of Terraform

AWS Community Day CPH - Three problems of Terraform

AWS Community Day CPH - Three problems of Terraform

Andrey Devyatkin

Webinar Recording: https://www.panagenda.com/webinars/why-teams-call-analytics-is-critical-to-your-entire-business Nothing is as frustrating and noticeable as being in an important call and being unable to see or hear the other person. Not surprising then, that issues with Teams calls are among the most common problems users call their helpdesk for. Having in depth insight into everything relevant going on at the user’s device, local network, ISP and Microsoft itself during the call is crucial for good Microsoft Teams Call quality support. To ensure a quick and adequate solution and to ensure your users get the most out of their Microsoft 365. But did you know that ‘bad calls’ are also an excellent indicator of other problems arising? Precisely because it is so noticeable!? Like the canary in the mine, bad calls can be early indicators of problems. Problems that might otherwise not have been noticed for a while but can have a big impact on productivity and satisfaction. Join this session by Christoph Adler to learn how true Microsoft Teams call quality analytics helped other organizations troubleshoot bad calls and identify and fix problems that impacted Teams calls or the use of Microsoft365 in general. See what it can do to keep your users happy and productive! In this session we will cover - Why CQD data alone is not enough to troubleshoot call problems - The importance of attributing call problems to the right call participant - What call quality analytics can do to help you quickly find, fix-, and prevent problems - Why having retrospective detailed insights matters - Real life examples of how others have used Microsoft Teams call quality monitoring to problem shoot problems with their ISP, network, device health and more.

Why Teams call analytics are critical to your entire business

Why Teams call analytics are critical to your entire business

Why Teams call analytics are critical to your entire business

The value of a flexible API Management solution for Open Banking Steve Melan, Manager for IT Innovation and Architecture - State's and Saving's Bank of Luxembourg Apidays New York 2024: The API Economy in the AI Era (April 30 & May 1, 2024) ------ Check out our conferences at https://www.apidays.global/ Do you want to sponsor or talk at one of our conferences? https://apidays.typeform.com/to/ILJeAaV8 Learn more on APIscene, the global media made by the community for the community: https://www.apiscene.io Explore the API ecosystem with the API Landscape: https://apilandscape.apiscene.io/

Apidays New York 2024 - The value of a flexible API Management solution for O...

Apidays New York 2024 - The value of a flexible API Management solution for O...

Apidays New York 2024 - The value of a flexible API Management solution for O...

AXA XL - Insurer Innovation Award Americas 2024

AXA XL - Insurer Innovation Award Americas 2024

AXA XL - Insurer Innovation Award Americas 2024

The Digital Insurer

Axa Assurance Maroc - Insurer Innovation Award 2024

Axa Assurance Maroc - Insurer Innovation Award 2024

Axa Assurance Maroc - Insurer Innovation Award 2024

The Digital Insurer

2024: Domino Containers - The Next Step. News from the Domino Container commu...

2024: Domino Containers - The Next Step. News from the Domino Container commu...

2024: Domino Containers - The Next Step. News from the Domino Container commu...

Martijn de Jong

Scalable LLM APIs for AI and Generative AI Application Development Ettikan Karuppiah, Director/Technologist - NVIDIA Apidays Singapore 2024: Connecting Customers, Business and Technology (April 17 & 18, 2024) ------ Check out our conferences at https://www.apidays.global/ Do you want to sponsor or talk at one of our conferences? https://apidays.typeform.com/to/ILJeAaV8 Learn more on APIscene, the global media made by the community for the community: https://www.apiscene.io Explore the API ecosystem with the API Landscape: https://apilandscape.apiscene.io/

Apidays Singapore 2024 - Scalable LLM APIs for AI and Generative AI Applicati...

Apidays Singapore 2024 - Scalable LLM APIs for AI and Generative AI Applicati...

Apidays Singapore 2024 - Scalable LLM APIs for AI and Generative AI Applicati...

Automating Google Workspace (GWS) & more with Apps Script

Automating Google Workspace (GWS) & more with Apps Script

Automating Google Workspace (GWS) & more with Apps Script

Building Digital Trust in a Digital Economy Veronica Tan, Director - Cyber Security Agency of Singapore Apidays Singapore 2024: Connecting Customers, Business and Technology (April 17 & 18, 2024) ------ Check out our conferences at https://www.apidays.global/ Do you want to sponsor or talk at one of our conferences? https://apidays.typeform.com/to/ILJeAaV8 Learn more on APIscene, the global media made by the community for the community: https://www.apiscene.io Explore the API ecosystem with the API Landscape: https://apilandscape.apiscene.io/

Apidays Singapore 2024 - Building Digital Trust in a Digital Economy by Veron...

Apidays Singapore 2024 - Building Digital Trust in a Digital Economy by Veron...

Apidays Singapore 2024 - Building Digital Trust in a Digital Economy by Veron...

Kürzlich hochgeladen (20)

Ransomware_Q4_2023. The report. [EN].pdf

Ransomware_Q4_2023. The report. [EN].pdf

Ransomware_Q4_2023. The report. [EN].pdf

Real Time Object Detection Using Open CV

Real Time Object Detection Using Open CV

Real Time Object Detection Using Open CV

TrustArc Webinar - Stay Ahead of US State Data Privacy Law Developments

TrustArc Webinar - Stay Ahead of US State Data Privacy Law Developments

TrustArc Webinar - Stay Ahead of US State Data Privacy Law Developments

Boost Fertility New Invention Ups Success Rates.pdf

Boost Fertility New Invention Ups Success Rates.pdf

Boost Fertility New Invention Ups Success Rates.pdf

Strategies for Landing an Oracle DBA Job as a Fresher

Strategies for Landing an Oracle DBA Job as a Fresher

Strategies for Landing an Oracle DBA Job as a Fresher

Emergent Methods: Multi-lingual narrative tracking in the news - real-time ex...

Emergent Methods: Multi-lingual narrative tracking in the news - real-time ex...

Emergent Methods: Multi-lingual narrative tracking in the news - real-time ex...

Apidays New York 2024 - Scaling API-first by Ian Reasor and Radu Cotescu, Adobe

Apidays New York 2024 - Scaling API-first by Ian Reasor and Radu Cotescu, Adobe

Apidays New York 2024 - Scaling API-first by Ian Reasor and Radu Cotescu, Adobe

GenAI Risks & Security Meetup 01052024.pdf

GenAI Risks & Security Meetup 01052024.pdf

GenAI Risks & Security Meetup 01052024.pdf

MINDCTI Revenue Release Quarter One 2024

MINDCTI Revenue Release Quarter One 2024

MINDCTI Revenue Release Quarter One 2024

ProductAnonymous-April2024-WinProductDiscovery-MelissaKlemke

ProductAnonymous-April2024-WinProductDiscovery-MelissaKlemke

ProductAnonymous-April2024-WinProductDiscovery-MelissaKlemke

Artificial Intelligence Chap.5 : Uncertainty

Artificial Intelligence Chap.5 : Uncertainty

Artificial Intelligence Chap.5 : Uncertainty

AWS Community Day CPH - Three problems of Terraform

AWS Community Day CPH - Three problems of Terraform

AWS Community Day CPH - Three problems of Terraform

Why Teams call analytics are critical to your entire business

Why Teams call analytics are critical to your entire business

Why Teams call analytics are critical to your entire business

Apidays New York 2024 - The value of a flexible API Management solution for O...

Apidays New York 2024 - The value of a flexible API Management solution for O...

Apidays New York 2024 - The value of a flexible API Management solution for O...

AXA XL - Insurer Innovation Award Americas 2024

AXA XL - Insurer Innovation Award Americas 2024

AXA XL - Insurer Innovation Award Americas 2024

Axa Assurance Maroc - Insurer Innovation Award 2024

Axa Assurance Maroc - Insurer Innovation Award 2024

Axa Assurance Maroc - Insurer Innovation Award 2024

2024: Domino Containers - The Next Step. News from the Domino Container commu...

2024: Domino Containers - The Next Step. News from the Domino Container commu...

2024: Domino Containers - The Next Step. News from the Domino Container commu...

Apidays Singapore 2024 - Scalable LLM APIs for AI and Generative AI Applicati...

Apidays Singapore 2024 - Scalable LLM APIs for AI and Generative AI Applicati...

Apidays Singapore 2024 - Scalable LLM APIs for AI and Generative AI Applicati...

Automating Google Workspace (GWS) & more with Apps Script

Automating Google Workspace (GWS) & more with Apps Script

Automating Google Workspace (GWS) & more with Apps Script

Apidays Singapore 2024 - Building Digital Trust in a Digital Economy by Veron...

Apidays Singapore 2024 - Building Digital Trust in a Digital Economy by Veron...

Apidays Singapore 2024 - Building Digital Trust in a Digital Economy by Veron...

What People Want From Technology

1. caseorganic.com What People Want From Technology Amber Case | @caseorganic Fellow Harvard Berkman Klein Center MIT Media Lab calmtech.com Calm Technology and the next 50 billion things

2. caseorganic.com 50 billion devices will be online by 2020. -Cisco

3. caseorganic.com Sound good?

4. caseorganic.com Consider…

5. caseorganic.com The "Smart" Watch

6. caseorganic.com The "Smart" Fridge

7. caseorganic.com The Dystopian Kitchen of the Future

8. caseorganic.com An era of interruptive technology

9. caseorganic.com We need a Calm Technology

10. caseorganic.com XEROX PARC: mid-90s Mark Weiser John Seeley Brown

11. caseorganic.com

12. caseorganic.com Designing Calm Technology

13. caseorganic.com I. Technology shouldn’t require all of our attention, just some of it, and only when necessary

14. caseorganic.com A Tea Kettle

15. caseorganic.com II. Technology should empower the periphery

16. caseorganic.com LUMOBack Smart Posture Sensor Buzzes you when you exhibit poor posture.

17. caseorganic.com III. Technology should inform and encalm

18. caseorganic.com Weather Status Lighting Hue Lightbulb connected to a weather report Aaron Parecki @aaronpk 2014

19. caseorganic.com 1. Machines shouldn't act like humans 2. Humans shouldn't act like machines IV. Technology should amplify the best of technology and the best of humanity.

20. caseorganic.com

21. caseorganic.com V. Technology can communicate, but it doesn’t need to speak

22. caseorganic.com The Roomba Robotic Vacuum Cleaner :)

23. caseorganic.com VII. The right amount of technology is the minimum amount to solve the problem

24. caseorganic.com VIII. Technology should work even when it fails

25. caseorganic.com Good design allows people to accomplish their goals in the least amount of moves

26. caseorganic.com Calm Technology allows people to accomplish the same goals with the least amount of mental cost

27. caseorganic.com A person's primary task should not be computing, but being human.

28. caseorganic.com The scarce resource in the 21st Century will not be technology. It will be attention. - Mark Weiser

29. caseorganic.com Calm Technology @ Amazon.com And O’Reilly

30. caseorganic.com Designing with Sound (2018) @ Amazon.com And O’Reilly

31. caseorganic.com caseorganic.com More at calmtechnology.com! 8 Principles at Calmtech.com

32. caseorganic.com Thank you very much! Amber Case | @caseorganic http://caseorganic.com case@caseorganic.com http://calmtech.com

Hinweis der Redaktion

And that’s why we need a calm technology
And that’s why we need a calm technology