Joyce Chapmanjoyce_chapman@ncsu.edu
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This document summarizes three projects at North Carolina State University Libraries that utilize mobile technology to better integrate in-person and online library services. The projects discussed are WolfWalk, which provides a mobile tour of campus history; Suma, a system for collecting and analyzing data on physical space usage; and an iPad kiosk application to provide reference help. The presentation considers how mobility can be used to reach new users, extend in-person services, better understand space usage, and enhance staff performance.
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Joyce Chapmanjoyce_chapman@ncsu.edu
- 1. Blending in-person and online library services by utilizing mobile technology Jason Casden North Carolina State University Libraries ASEE - Mobile Strategies for Engineering Libraries June 13th, 2012
- 2. Outline • Overview • Three projects at NCSU Libraries – WolfWalk – Suma – “Get Help” iPad kiosk application • What’s around the corner?
- 6. Can we improve integration... • between in-person and online services
- 7. Can we improve integration... • between in-person and online services • into new contexts of use
- 8. Can we improve integration... • between in-person and online services • into new contexts of use • with improved data-informed design
- 9. Could we utilize mobility…
- 10. Could we utilize mobility… • to reach new users or to open pathways to new kinds of use?
- 11. Could we utilize mobility… • to reach new users or to open pathways to new kinds of use? • to extend the reach of in-person services?
- 12. Could we utilize mobility… • to reach new users or to open pathways to new kinds of use? • to extend the reach of in-person services? • to better understand how people use our spaces and services?
- 13. Could we utilize mobility… • to reach new users or to open pathways to new kinds of use? • to extend the reach of in-person services? • to better understand how people use our spaces and services? • to enhance staff performance?
- 14. Three projects at NCSU
- 15. WolfWalk
- 16. WolfWalk Make it easy for the NC State campus community to learn about the history of campus while on campus.
- 17. Todd Kosmerick and Adam Berenbak, NCSU Libraries
- 19. WolfWalk • Launched 2010 • Major update June 2011 • 3 flavors – Web App – iPhone/iPod Touch – iPad • 1000+ images
- 31. Top image request paths
- 32. Parents?
- 33. Current and recent students?
- 34. Grandparents?
- 35. Daily trends
- 36. Historical State
- 37. WolfWalk
- 38. “Get Help” kiosk
- 39. Wireframe created by Adam Rogers, NCSU Libraries.
- 43. Screenshot 3
- 45. What’s next? • Track usage stats • Consider other kinds of content • Consider other methods of contact • Possibly deploy to other locations
- 46. Suma
- 47. Illustration by Joyce Chapman
- 48. Suma Replace and dramatically improve the entire workflow for collecting and analyzing data about the use of physical spaces.
- 49. Staff as sensors Joyce Chapman: librarian, project team member, slide contributor, wireframer, data analyst, illustrator.
- 50. What is the system?
- 51. What is the system?
- 52. What is the system?
- 53. What is the system?
- 54. What is the data?
- 57. What are we trying to replace? CC BY-NC-ND 2.0. DipeshSoneji. http://www.flickr.com/photos/dipeshsoneji/4734289230/
- 65. …and it’s Open Source. http://github.com/cazzerson/Suma
- 66. …in summary
- 67. Could we utilize mobility to… • reach new users or to open pathways to new kinds of use? • extend the reach of in-person services? • better understand how people use our spaces and services? • enhance staff performance?
- 68. What's coming? • James B. Hunt, Jr. Library • Roaming reference • More uniform data collection and analysis • Targeted and experimental space and service design
- 69. WolfWalk credits • The project team – Tito Sierra – Jason Casden – Cory Lown – Steven Morris – Markus Wust – Brian Dietz – Todd Kosmerick – Joseph Ryan
- 70. “Get Help” kiosk credits • The project team – Jason Casden – Adam Rogers – David Woodbury – John Pommerich
- 71. Suma credits • The project team – Jason Casden – Rob Rucker – Joyce Chapman – Eric McEachern – Bret Davidson – Rusty Earl
- 72. Project links • WolfWalk m.lib.ncsu.edu/wolfwalk • Suma www.lib.ncsu.edu/dli/projects/spaceassess tool
Hinweis der Redaktion
- Suma is an extension of efforts to collect data about how students use our services into the area physical spaces and services. It goes beyond basic metrics by providing a reporting interface that will allow this data to be used in day-to-day decision making as well as larger-scale service design.