SAP mobile platform & mobile apps

Mikael Östman
Account Executive, Mobility Solutions
SAP Mobile Platform & Mobile Apps

© 2013 SAP AG. All rights reserved. 2
Mobile reshapes the enterprise
Connect ThingsUnwire PeopleUnwire Content Connect Places

Employees
& Partners
1,000s
100, 000s
Millions
Places
Scale of Mobile Enterprise
Content
Customers
Things

Connect and mobilize
people, places,
content and things
like never before
Mobile Web
SMS
Apps
Mobile Security
Cloud
Big Data
BYOD
mPayments
M2M
MMS
Enterprise App Store
Device Management
B2C Apps
B2E Apps
Mobile Analytics
Mobile Application Management
Mobile Content Management
B2B Apps
Mobile App Platform
mCommerce
mMoney
HTML5 Native
mBanking
Multi-channel
Mobile Messaging
MMS InterConnect
Social
mWallet
Sensors
Remote Management
SAP mobile vision
Context Awareness

Provide amazing mobile experiences like never before with SAP

SAP Mobile Platform – at a glance
AgentryMobiliserSUP
SAP Mobile Platform
ConsumerEnterprise
SAP Mobile Platform
SAP
Systems
3rd Party
Systems
Cloud
Services
Unified Development Tools
Native Hybrid MDD SMS
Mobile
Web
Support for all popular operating
systems and form factors
Multiple app architectures, built
with developer‟s choice of tool sets
Mobile platform for B2E, B2B, B2C
apps and deployable on-premise
or in the cloud
Connect to any back-end system

Pre-built B2E, B2B mobile apps offered by SAP (subset)
SAP Store
Finance
HR
Manufacturing
Supply Chain
and Procurement
Service
LOB
Apps
Information
Technology
Sales
Analytics
SAP Cart
Approval
SAP
Sanctioned-
Party List
SAP Transport
Notification and
Status
SAP
Transport
Tendering
SAP
Inventory
Manager*
SAP
BusinessObjects
Explorer
SAP
BusinessObjects
Mobile
SAP Strategy Management
SAP Employee
Lookup
SAP HR
Approvals
SAP Interview
Assistant
SAP Learning
Assistant
SAP Leave
Request
SAP Manager
Insight
SAP
Timesheet
SAP Travel Receipt
Capture*
SAP Travel
Expense Approval*
SAP Travel Expense
Report*
SAP Work
Manager*
SAP CRM
Service Manager*
SAP
Replication
Manager
SAP TDMS
Manager
SAP User Experience
Monitor
SAP IT Change
Approval
SAP IT Incident
Management
SAP System Monitoring
SAP WorkDeck
SAP NetWeaver
Portal
TwoGo by SAP
SAP Customer
and Contacts
SAP Customer
Briefing
SAP Customer Financial
Fact Sheet*
SAP ERP Order
Status
SAP Material
Availability
SAP Sales Order
Notification
SAP ERP Quality
Issue
SAP EHS Safety
Issue
SAP Inventory
Manager
SAP Visual
Enterprise Viewer
SAP Work
Manager*
SAP Rounds
Manager
SAP CRM Service
Manager*
SAP
Customer
Financial
Fact Sheet*
SAP GRC
Access
Approver*
SAP GRC
Policy
Survey
SAP
Payment
Approvals
SAP
Real-
Spend
SAP Travel
Expense
Approval*
SAP Travel
Expense
Report*
SAP Travel
Receipt
Capture*
SAP Sales
Diary
SAP
Receivables
Manager
TwoGo
by SAP
SAP
NetWeaver
Portal
SAP Account
Intelligence
SAP Sales
Manager
SAP Fiori
SAP
Fiori
SAP Fiori
SAP Sales
Companion
SAP Sales Pipeline
Simulator

Mobile application development effort
 Authentication
 Business application integration
 Security – devices, data, content
 Offline access and synchronization
 Multi-platform support
 Administration
 Application versioning and lifecycle management
 Push notifications
 Proxy
 Reporting and analytics
SAP Mobile Platform value-add20%
80%

SAP Benchmarking Shows Increased Utilization of
ERP and Mobility Leads to Higher Performance
KEY INSIGHTS
• Mobilizing workforce improves employee
productivity
• Integration of all back end notifications to
mobile device improves mobility adoption
• Higher maturity and adoption of real time
employee self service/ manager self service
helps reduce HR transactional costs
• Anytime, anywhere access to purchase
order status reduces PO Error Rate
Revenue per Employee (‘000s)
Low High
574 808
Level of Adoption
 Organizations that provide mobile access to employees
across all levels have on average 41% higher Revenue per
Employee („000s)
HR Transactional FTEs (% of Total FTEs)
Low High
35.2% 30.1%
Level of Self Service for Managers
 Organizations where manager self-service is organized, with
real time access to key performance metrics as well as
alerts/ notification of events have on average 15% lower HR
Transactional FTEs (% of Total FTEs)

You will be joining some of the top companies in the world

SAP Fiori – demo

Kiitos!
Contact information:
Mikael Östman
Account Executive, Mobility Solutions
M +358 50 5932987
mikael.ostman@sap.com

Mobile Enterprise Application
Development & Management
App Factory and Mobile Center of Excellence Services to
support your mobile enterprise application strategy
Olle Pettersson
olle.pettersson@capgemini.com

14Copyright © 2013 Capgemini and Sogeti. All rights reserved.
Mobile Enterprise Application Development & Management |August 2013
Agenda
 Mobile Challenges
 The Options
 Capgemini & Sogeti as your
Enterprise Mobility Orchestrator
 What success looks like
 Capgemini Managed Mobility Offering

The 3rd Platform (SMAC)

17
Social seating

Mobile Challenges

Governance, Budget, and Technical Complexities
 Developing, testing, supporting, and managing mobile apps while maintaining the enterprise
mobility strategy is tough. Complexities can be seen in three main areas:
Address strategic business goals
Minimize total cost of ownership
Orchestrate entire journey

As an Enterprise Mobility Orchestrator, Capgemini Offer an End-
to-End Service Framework
Strategy Mobile Applications Managed Mobility Mobile Platforms Reselling
Vendor Ecosystem
Mobile
Customer
Mobile
Worker
Enterprise
Mobility
Targets
Machine-to-
Machine

Seeing the whole picture - Mobile Customer
The Device/ Platform
You Want
The Information
You Want
The Application
You Want
Speak to a
person
Face 2 Face
Engage online
The Channel
You Want
Call Center
Mobile Web
Mobile App
Store
The Customer
Need
Capgemini Enterprise Mobility Capability
Coherent Enterprise Mobility Strategy
Social Networks
m-Commerce
Content Management
Systems (CMS)
Sales
Service

Mobile Strategy – Enterprise Mobility Benchmark App
Enterprise Mobility Benchmark

The Options
Enterprise Mobility Application Development & Management

Option #1: Build
How can I create a
uniform mobility
approach?
Build business case
and mobile strategy
Create and
Implement enterprise
app strategy
Maintain enterprise
apps
How do I speed up
deployment?
How do I avoid siloed
presence in app
ecosystem?
How do I keep pace
with rapid technology
upgrades?
How can I lower the
cost per app?

Option #2: Buy
Will Managed Mobility
help me?
Determine sourcing
options
Create and
Implement enterprise
app strategy
Maintain enterprise
apps
How do I capacity
plan?
How do I work with
service providers?
What are my Mobile
Application Development
& Management
sourcing options?
How do I optimize
commercial models?

Capgemini & Sogeti as your
Enterprise Mobility Application Development & Management

Capgemini & Sogeti as Your
 Capgemini and Sogeti can provide the end-to-end services of developing, testing, supporting and
managing mobile apps while helping clients address their strategic business goals, minimize TCO;
and orchestrate the entire mobile journey.
Address strategic business goals
with an approach aligned to the
enterprise mobility strategy
Minimize total cost of ownership
by leveraging „ready to use‟ set up
Orchestrate entire journey
with optimized mobile deployment, app
lifecycle services, and integration emphasis

 Designing, developing and testing Apps
 Ensuring alignment with architecture principles
and design patterns
 Flexible resource management in response to
forecast demand that can ramp up and down
based on the volume of projects
Set up Accommodates Flexible Governance and
Commercial Models
Mobile Solutions CoE Mobile Delivery Center/AppFactory
 Defining and governing the Enterprise Mobility
Strategy
 Facilitating synergistic approach for mobile
solutions across divisions of the organization
 Business feedback and demand management
driving roadmap management
 Defining contextual, conceptual, logical and
physical architecture
 Leveraging Rapid Design Visualization techniques
to gather functional requirements and design for
proper handover to the Center of Excellence
 Validating the output of the Center of Excellence,
measuring and driving continuous improvements
of the Center of Excellence
Mobile
CoE
Manager

With Intellectual Property we Optimize Speed and
Quality of Mobile Solution Delivery
mDDF
A common methodology covering end to end lifecycle – The Mobile
Distributed Delivery Framework (mDDF) defines the way in which all
projects are supported through Rightshore™. The framework covers
the methods, standards, templates and best practices for
Rightshore™ delivery. It underpins the programme and architectural
controls which are necessary to ensure a consistently high quality set
of deliverables.
Appitecture
SAP Mobility
(Sybase)
Based experience of multiple client engagements, Appitecture is a
collection of best practices and ready-to-use components that form a
the framework for a mobility architecture.
Quickly build and deploy mobile apps that keep your workforce and
customers connected and engaged
Mobile
Testing
The CoE has a strong focus on structured Testing for mobile apps
and webs developed for different devices and operating systems. We
are recognized as #1 in testing services world-wide. The CoE has
incorporated the testing expertise by means of readymade test
scripts, device and OS emulators, and a test automation framework
TAKT.

Our OneTeam approach Enables Best Mix of Resources to
Support You and Your Dedicated Mobile CoE…OneTeam
 Program Manager
 Business Analyst
 Marketing Lead
 Customer Support
 Program Manager
 Enterprise Architect
 Security & Compliance
 Program Manager
 Validation Lead
 Program Manager
 Validation Lead
 Marketing Lead
Client
 Domain Expert
 Mobile Architect
 Mobile Lead
 Mobile Lead
 Development Team
 UX Expert
 Mobile Lead
 Test Lead
 Development Team
 Test Team
 Artwork Designer
 Mobile Lead
 Test Lead
Capgemini
Define Design Develop Deliver
…and allows you to transform and grow with your experiences – onshore and offshore

What success looks like
Enterprise Application Development and Management

Client Success Underpinned by more than 1500 Mobile
Solutions Experts Across the World
…with Service Centre of Excellence
in India at the heart
21%
7%
45%
11%
6%
4%
6%
Testers Designers
Developers Architects
Business Analysts Project managers / Scrum masters
Leaders & SPOC's
Service
Center of Excellence:
Industrialization
and Know How
Customer
Experience
Lab in
Mumbai
Appitecture
IP Solutions
&
Accelerators Mobility
Distributed
Delivery
Framework
(mDDF)
Knowledge
Mgmt. & Win
Center
Global Expert Network of over
1500 people…

Including a Talent pool of 150 Experts on Key Mobile Platforms
at our Mobile CoE in India
About 150 Mobile Experts based in Mumbai, Bangalore & Pune
27%
26%
10%
13%
7%
6%
3%
8%
Android iOS HTML5 SUP Afaria Testing Project Manager Others
Differentiators
Architecture &
Strategy
Solution, Test Labs
Mobility as a
Service

As an Enterprise Mobility Orchestrator, Capgemini and Sogeti
Offer an End-to-End Service Framework
Vendor Ecosystem
Mobile
Customer
Mobile
Worker
Enterprise
Mobility
Targets
Machine-to-
Machine

Capgemini
Managed Mobility Offering
Mobile Solutions
2013

What we offer
We offer a complete solution, starting from the infrastructure, application license and
essential support services
Services
 Appropriately Sized Hardware
 Network Connectivity
 Backup and related IS Services
 Security Services
 Afaria / SUP License
 Installation and Setup
 Initial Configuration
 Platform Support (Level 2 & 3)
License
Hosted
Infrastructure

Afaria: Managing and Securing the Mobile Device Lifecycle
Manage
 Track asset
 Update / repair software
 Maintain/ modify configuration
 Distribute / update files
 Software license tracking
 Schedule/automate activities
 Device remote control
Secure
 Back-up data
 Apply patch / security updates
 Enforce security policies
 Monitor/ track security violations &
threats
 Compliance activity loggingManage
 Reprovision / reimage device
 Replacement device-same user
 Repurposed device
 Redeploy software assets
 Restore data (after device kill)
Secure
 Disable lost / stolen device
 Remote kill / lock
 Access violation lock
 “Data fading”
 Disable device, network, application access
Manage
 Assign membership/policies
 Configure devices
 OTA client delivery
 Application deployment
Secure
 Establish policies
 Initialize power-on password
 Install and encrypt data
 Install and configure AV,
firewall, controls

Managed Mobility for the “Always On” Business
World-class SAP technology delivered to reduce risk and facilitate results whatever your
mobile initiative demands:
Analyze + Enable
Afaria Mobile Device
Management
SUP Mobile Enterprise
Application Platform
Secure Innovate
Business Info Mobile Process
Any SaaS Service
Any Application
Any Server
Any Data
Any Device
Any worker
Any
moment

As an Enterprise Mobility Orchestrator, Capgemini Offer an End-
to-End Service Framework
Vendor Ecosystem
Mobile
Customer
Mobile
Worker
Enterprise
Mobility
Targets
Machine-to-
Machine

SAP & Capgemini co-
development projects
SAP Direct Store Delivery &
Extreme Apps for Retail
Harri Härkönen 2013

41Copyright © Capgemini 2012. All Rights Reserved
SAP Mobility| 2013
SAP & Capgemini‟s
New Direct Store Delivery Solution
 SAP and Capgemini announced a partnership to co-develop a new
comprehensive Direct Store delivery solution at Sapphire 2012
 Solution is based on industry best practices and validated by existing customers
 Capgemini is the primary developer for the Mobile app based on SAP Mobile
Platform (SUP)
 Co-development customers working with SAP and Capgemini: Empresas Polar,
Coca-Cola FEMSA&Hellenic, PepsiCo, Carlsberg, Heineken, SAB Miller, Flowers
Foods
 Ramp-up for SAP Direct Store Delivery will begin in November 2013 (general
availability Q1 in 2014)

SAP Mobility| 2013
Direct Store Delivery integrates both
Sales & Logistics from CRM & ERP
1. Customer Planning
 Account and Territory Management
 Visit planning and scheduling
 Tour management
2. Order Entry
 Multiple order sources: Pre-seller, Van-
seller, Call Center, Web channel, EDI,
other
 On and Off line pricing with TPM
3. Shipment Preparation
 Delivery creation
 Dispatching
 Picking / Packing / Loading
4. Start of Day
 Initial data download
 Tour visits and activities
 Orders, Deliveries, Collection
5. Check-out
 Check out vehicle
 Check and confirm load
6. Execute Visits
 Visit all accounts
 Execute activities, surveys, audits,
orders, deliveries, returns, empties,
damaged goods
7. Route Accounting
 Collect cash, process payments
 Collect empties, returns,
damage goods
8. Throughout the Day
 Receive new visits during tour
 Push orders to Back End
 Pre-settle visits when completed
9. End of day
 Confirm cash, payments
 Confirm empties, returns
 Confirm actual products
10. Final Settlement
 Difference determination
 Create/edit SD documents
 Payment posting to FI
 Release billing block
Van Sellers
Delivery Drivers
Mixed Role
Sales Reps
Pre-sellers
Merchandisers

SAP Mobility| 2013
Functionality for the Sales Reps / Pre-Seller
SAP DSD leverages Order-to-Cash
for Pre-sellers and Delivery Drivers
into the DSD backend processes.
Pre-seller
 Start of Day
 Maintain visit list
 Check-out
 Order taking
 Perform Surveys, Audits, Activities
 Print order confirmation
 Visit remaining customers
 Check-in

SAP Mobility| 2013
Functionality for the Delivery Driver
SAP DSD leverages Order-to-Cash
for Pre-sellers and Delivery Drivers
into your DSD backend processes.
Delivery Driver
 Start of Day
 Maintain visit list
 Check-out
 Change delivery
 Deliver product/Return product
 Collect cash
 Print invoice or delivery note
 Print payment receipt
 Check-in

SAP Mobility| 2013
Functionality for the Van-Seller
SAP DSD enables Van Sellers to sell
and deliver products to customers
who have not placed an order in
advance.
Van Seller
 Start of Day
 Check-out
 Create order
 Deliver product/Return product
 Collect cash
 Print invoice or delivery note
 Print payment receipt
 Check-in

SAP Mobility| 2013

SAP Mobility| 2013
Capgemini‟s Extreme Apps for Retail built on SAP HANA
What are extreme Apps
 New analytical based Applications enabled by the new technology SAP HANA,
Applications which Make things we couldn‟t do before,
Applications running on mobile devices
Current modules
1. Enable real-time recommendations with the Market Basket Analysis module
2. Interact with customers more intelligently with the Next Best Action module
3. Optimize sales and promotions strategies with the Markdown Management
module

SAP Mobility| 2013
Extreme Apps Solution Architechture

SAP Mobility| 2013
Customer-targeted promotion

SAP Mobility| 2013
Point-of-Sale Explorer on iPad

The information contained in this presentation is proprietary.
© 2012 Capgemini. All rights reserved.
Rightshore® is a trademark belonging to Capgemini.
www.capgemini.com
About Capgemini
With around 120,000 people in 40 countries, Capgemini is one of the
world's foremost providers of consulting, technology and outsourcing
services. The Group reported 2011 global revenues of EUR 9.7 billion.
Together with its clients, Capgemini creates and delivers business and
technology solutions that fit their needs and drive the results they want. A
deeply multicultural organization, Capgemini has developed its own way
of working, the Collaborative Business ExperienceTM, and draws on
Rightshore ®, its worldwide delivery model.

Showcasing Capgemini
Mobility
Jens Boegh-Nielsen, August 2013

App Happy Hour | 2013
What is Augmented Reality?
Augmented Reality
• Augmented reality (AR) is a live, direct or indirect, view of a physical, real-world environment
whose elements are augmented (or supplemented) by computer-generated sensory input such as
sound, video, graphics or GPS data.
• One (of many) definitions:
– Artificial information about the environment and its objects can be overlaid on the real world.
– Interactive in real time
– Registered in 3-D
• Short:
– Most important is the position and orientation of the user's head

AR already on the market (you might know)
Position based AR
• User„s position is pinpointed via GPS
• Compass and accelerometers are used to calculate line of sight.
• Objects and information can be overlaid on the real world

AR already on the market II (you might know)
Augmented Reality with fiducial marker
• Markers are applied in a scene so that the objects can be recognized in images of the scene.
• The appearance of markers in images may act as a reference for image scaling.
• Markers are often, just pictures.
• Use-cases: Advertisement, Games

New: Augmented Reality without markers
Augmented Reality with 3D tracking
• The application tries to recognize an object and it„s position after a 3D-modell.
• Pros:
– Should work with every product
– Spots can be set in 3D
• Challenges:
– Different light conditions (colors, shadows etc.)
– Products are often sold in different colors
– (Same) Products are often sold in different decors or
with different features
• We made a Prototype with our partner: The “Falcon”

Demo

Demo (Screenshots)

Use cases, next steps
Possible Use-Cases
• Showing overlays on nearly any „object“
– Customers: Instructions, how to
– Field force: Showing where, what and how to.
– Sales: How does it look like
• Building ”Living remotes” (M2M) applications
• TV, Hifi, Washing machine, coffee makers, ...
• Next Steps
– Prototypes for Major Car manufacturer
– Concept to industrialize AR Apps

SAP mobile platform & mobile apps

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