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Global Trends in the IT Industry
- 1. Global Trends in the IT Industry
Paul Hermelin
Group CEO Capgemini
Keynote Presentation at
Handelsblatt Jahrestagung IT-Strategie
24 January 2012
- 2. Global has become a âneed to haveâ
New markets New resources
2011 IT professional services market ($B) Labour supply growth by country
9%
CAGR
2011-
22% 2015
16%
8%
11,9 5%
7,9 4%
6,8
5,1 4,1
2,8 Ready-to hire IT graduates (â000/yr)
Brazil China India Mexico Singapore Russia India 400
China 260
Philippines 60
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- 3. Offshore raises a cultural challenge
Offshore penetration by country
>35%
15-35%
<15%
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- 4. Emerging markets benefit
from a technology leapfrog
Driven by a
growing
urban
population
Mobile phones
Transforming 950M
legacy makes it
much harder 850M
Smart meters by 2016
300M
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- 5. Fast moving technology leads to a
new Digital Transformation
Big Data & Analytics Mobile & tablets
SSD units growing 100%+ 70m tablets sold in 2011
Smart sensors Social networks
70m smart meters shipped 800m Facebook users
in 2011 Cloud computing
Amazon Web Services growing
70% to close to $1B
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- 6. Customers are turning digital and driving change
Expectations Challenges
Consistent Breaking
experience silos
Driving
Interaction
loyalty
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- 7. More than ever IT needs to support
business agility in an uncertain environment
VIX â the âfear indexâ
A new
normal?
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- 8. These changes will lead to Transform the Business
Agility &
Growth Efficiency Growth
Customer Operational
Business Model
Experience Process
Customer understanding Process digitisation Digitally-modified businesses
Top line growth Worker enablement New Digital Businesses
Customer touch points Performance management Digital Globalisation
Source: Capgemini consulting/MIT study
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- 9. The digital transformation will be vertical-specific
Retail Life
Retail Utilities Telco
Banking Sciences
Sectors
ï§ Multichannel: ï§ Smart Grid ï§ Digital ï§ Enabling the ï§ Digitisation of
next ï§ Smart Home customer patient : core process
generation ï§ Digital Multi experience: physician model
eCommerce channel channel and interface ï§ Digital
ï§ Click2Mortar: experience: analytics ï§ Digital customer
leverage channel and ï§ Digital marketing experience:
Initiatives Digital to analytics marketing ï§ Long term channel and
increase ï§ Workforce: ï§ Process conditions analytics
Mortar Mobility and digitisation management
performance enablement
ï§ Intelligent
store
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- 10. Customer Operational Business
Experience Process Model
Building a truly cross-channel customer experience
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- 11. Customer Operational Business
Experience Process Model
Prosodie, Leader in Front-office Transaction Solutions
Solutions Transaction-based IT Real-time customer contact
Mail
ï§ Internal and Telephone
external
Multichannel
Voice
Customer
recognition ï§ Pre-sales, sales,
Contact PC
post-sales
Real-time
Web services Telephony
ï§ Multi-channel
infrastructure
management
hosting over IP (voice, mobile, TV
internet, extranet)
Online ï§ Customised and Mobile
Prepayment payment/ Smart
gift cards semi-customised phone
solutions
Tablets
The right DATA at the right TIME
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- 12. Customer Operational Business
Experience Process Model
Big Data is accelerating
To solve this, the movement
of players is speeding
Nightmare ... Or goldmine ? HANA
ï§ Exploding volume ï§ Real-time performance
ï§ Machine data
ï§ Human data ï§ Anticipation, - Hadoop
predictions
ï§ Fragmentation
ï§ Data backup ï§ Automation
ï§ Analytical skills ï§ New insights on - NoSQL
customers
ï§ Personal data
ï§ Intellectual property ï§ Data as a new business
- Hadoop
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- 13. Customer Operational Business
Real-time analytics enable
Experience Process Model
faster business decisions
HANA â COPA : Cost and Profitability Analysis Agility to cope with
ever changing
business & market
IT solution: no longer a Business benefits
constraint for Provimi:
ï§Unifies data silos, instant ï§Automated financial Faster insights for
access to data in memory reports competitive
advantage
ï§Ability to ask any instant ï§Reports 300x faster on
business question million of records
ï§Explore and get answers ï§No service disruption
at the speed of thought for end users Accelerated and
smarter business
&
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- 14. Customer Operational Business
Experience Process Model
Technology enables changing the rules of business
video
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- 15. Customer Operational Business
Experience Process Model
Smart meters will help solving the energy dilemma
Smart energy Bcase Lessons from first movers
âCreate more power by using lessâ 2010: Canada, Sweden
Early evaluation: Better consumption
reading creates better consumer awareness
of energy cost particularly electrical heating
+
Next generation:
ï§ Smart grid for distributed generation
ï§ Decentralised asset structure ï§ Demand response to reduce demand
ï§ New market participants ï§ Smart Home to offer new services
ï§ Customer become part of the value chain ï§ Vehicle to grid for load balancing
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- 16. This requires a new positioning of service providers
Helping CEO to Supporting CIO
create value decisions
Business
technology
Business partner Technology partner
Global
Local
Intimacy
Understanding
client needs
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