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CWIN17 New-York / Enabling the digital insurer through omni channel experiences
1.
Enabling the Digital
Insurer Through Omni Channel Experiences Satish Weber– Capgemini Raja Singh - Vlocity NYC September 25 #CWIN17
2.
Session’s Title |
Date Copyright © 2017 Capgemini and Sogeti. All rights reserved. 2 Putting AI to Work for Fraud Management Copyright © 2017 Capgemini and Sogeti. All rights reserved. 2 Key Findings from the World Insurance Report 2017 Today’s Customers Seek Convenience, Agility, Personalization (CAP) through Digital Touchpoints Emerging Technologies are Disrupting Insurance Business as Usual InsurTech Capabilities Driven Innovation Must Align with Strategy
3.
Session’s Title |
Date Copyright © 2017 Capgemini and Sogeti. All rights reserved. 3 Putting AI to Work for Fraud Management Copyright © 2017 Capgemini and Sogeti. All rights reserved. 3 Emerging Technologies can Enhance Customer Engagement, Improve Efficiency, & Create New Revenue Streams Insurance-as-a-Utility Agility Data and Analytics Personalization Digitization Convenience Emerging Technologies Improved Cost Efficiencies New Revenue Streams Enhanced Customer Engagement Profitable Growth Navigating the Innovation Conundrum to Deliver CAP Investments in innovation must align with the insurers’ strategic priorities Source: Capgemini Financial Services Analysis, 2017
4.
Session’s Title |
Date Copyright © 2017 Capgemini and Sogeti. All rights reserved. 4 Putting AI to Work for Fraud Management Copyright © 2017 Capgemini and Sogeti. All rights reserved. 4 The New Normal - Continuous Transformation is Business as Usual Customer-Centric Data & Insights Driven Agile & Innovative Organization 01 02 03 Hyper-efficient Operations Connected Ecosystem of Partners Digitally Enabled Workforce 04 05 06 TheDigitalInsurer • Automation • Straight Through Processing • Artificial Intelligence • Adaptive business • Speed to market • Sustainable Innovation • Flexible • Relentless analysis of performance • Insight driven processes • Expanded suite of services • Customer intimacy • Real-time data driving reporting and analytics • Personalized and tailored offers, experiences, communications • Anytime/Anywhere access • Integrated systems • Collaboration, Workflow, Insights • Sophisticated knowledge base
5.
Session’s Title |
Date Copyright © 2017 Capgemini and Sogeti. All rights reserved. 5 Putting AI to Work for Fraud Management Copyright © 2017 Capgemini and Sogeti. All rights reserved. 5 Thank You!
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