Using design thinking and rapid prototyping, Capgemini united business and IT to transform order management with SAPUI5 in under seven months. Dealer customers have a personalized shopping experience. BSH has analytics, higher customer satisfaction, and a 34% increase in sales turnover in the Netherlands, with more to come from the global rollout.

1. 1The information contained in this document is proprietary.
Copyright © 2017 Capgemini. All rights reserved.
in collaboration with
in collaboration with
Building a Retailers portal, using
Design Thinking, Agile and SAPUI5
Sumeet Nag| Orlando| 18th May 2017

2. 2The information contained in this document is proprietary. Copyright © 2017 Capgemini. All rights reserved.
BSH Home Appliances Group

3. 3The information contained in this document is proprietary. Copyright © 2017 Capgemini. All rights reserved.
The NeedOne B2B portal

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THE NEED
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THE NEED
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Orders: Centralized, easy and fast purchase for
appliances, spare parts and tools, real-time price and
stock check, Order History and Turnover report
Products: Product information, quick and
exploded views, Quick search and compare
functionality, Product Catalogues, price lists
and Technical info, Real time price and
stock, Media download, Role-Based Views
Repair and Maintenance Service:
One stop for Repair Service Order booking, Job
servicing and claim fulfillment

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THE NEED
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Marketing Content:
Flyers, Brochures, Catalogues,
Pricelists, Promotions, Marketing
Content and News, User focused
targeted campaigns and promotions.
Centralized e-learning and tools:
Centralized access to e-learning,
training, media download and other
tools.
Improved UX and Brand experience:
Easy Access via Different browsers and devices:

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The ApproachOne B2B portal

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THE METHODOLOGY

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OUR METHODS AND ACCELERATORS
Sprint Planning, Standups,
Retrospective and Show & Tell sessions
were conducted collaboratively
increasing visibility
Agile ways of working
6 Sprints and 3 Releases2
Jira, Bitbucket and Test tools were used
as accelerators
Accelerators
Tools for product development3
User Interviews, Journey Maps and
latest brand guidelines were followed to
build a working prototype at our AIE.
Design Thinking
Discover-Define-Design1

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INTERACTIVE
PROTOTYPES
Order Management
Repair

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USABILITY
TESTING
Engage with users EARLY, listen, see
and adapt

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PROJECT TIMELINE
Team onboarding and getting used to
Agile ceremonies and tools
June 2016
Sprint 1
The Discover, Define and Design
phases were completed in 3 weeks
May 2016
DESIGN THINKING WORKSHOPS
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This included CSS branding and
Responsive fixes for various browsers
and Operating Systems
October 2016
Release 1 and 2
Go-Live without any need for Training
7th November 2016
Netherlands Go-Live
Pilot users are given production access
October 2016
Base Release (Pilot Go-Live)
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14. 14The information contained in this document is proprietary. Copyright © 2017 Capgemini. All rights reserved.
FINISH
Rollout to over 20 countries currently in
progress
2017
Global Rollout in Phases
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The SolutionOne B2B portal

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THE SOLUTION
Brand Compliance
Ability to switch Brands1
Internationalization
Ability to switch Language2
Customer Context
Ability to switch Customer context3

17. 17The information contained in this document is proprietary. Copyright © 2017 Capgemini. All rights reserved.
THE SOLUTION: FEATURES
Responsive
Tablets/Mobile, ios and
Android supported NFR
1
Content Management
Exploded views of
service parts
2
Global Search
White List filtering
Global search
3

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Improved brand centric User Experience
Faster data entry time and ability to track usage
34% Increase in Turnover via Portal
12% increase in online orders
Frequently, your initial font choice is taken
out of your awesome hands also we are
companies often specify a typeface,
THE BENEFITS
Reduction in phone calls and back office processing
Simplified user journeys
Zero training time and Cost

19. 19The information contained in this document is proprietary. Copyright © 2017 Capgemini. All rights reserved.
Get Connected
For further queries on Design
Thinking, our methodology and
accelerators, please get in touch:
@sumeetnag
@sumeetnag
www.capgemini.com/uismart
sumeet.nag@capgemini.com
+44-7510968437
Digital Usability Lead
Sumeet Nag

20. The information contained in this presentation is proprietary. © 2017 Capgemini. All rights reserved. Rightshore® is a trademark belonging to Capgemini.
www.capgemini.com
About Capgemini
With more than 190,000 people, Capgemini is present in over 40
countries and celebrates its 50th Anniversary year in 2017. A
global leader in consulting, technology and outsourcing services,
the Group reported 2016 global revenues of EUR 12.5 billion.
Together with its clients, Capgemini creates and delivers business,
technology and digital solutions that fit their needs, enabling them
to achieve innovation and competitiveness. A deeply multicultural
organization, Capgemini has developed its own way of working,
the Collaborative Business Experience™, and draws on
Rightshore®, its worldwide delivery model.
in collaboration with