Implementing Social Learning discusses how organizations can transition to social learning by becoming more collaborative workplaces. It outlines five stages of workplace learning and recommends starting small by finding champions to model desired social behaviors, providing resources to support social learning, and addressing cultural and technological needs before turning on social tools. The goal is to replace isolated communications like emails and calls with social software to increase knowledge sharing and reduce support needs.
9. What can social business (possibly)
software do?
• Replaces one-off emails, instant messages and
phone calls
• Reduces/replaces use of isolated “opt in”
collaboration applications
• Reduces conference calls and face-to-face
meetings
• Reduces customer support calls
• Increases marketable user generated content
Social learning provides the opportunity for your learners to learn with and from one another. That’s a great concept, but how do you get started with social media and learning? This session will show you how to implement some opportunities for social learning and help people start sharing.
First of all, let’s just discuss the title of this session and say that it’s completely wrong. Cave men did it. If you’re having lunch and learns, you’re doing it. Town halls, you’re being social. Wikis? Blogs? Facebook? Twitter? A lot of us are already using social tools outside of the workplace – and sometimes even to help us do our work better.
"social learning is how people work and share knowledge to become better practitioners.“ ~ Harold Jarche"Social learning is learning with and from others by moving within one’s culture, workplace, and world. It’s often unconscious and unintentional, and it often looks more like solving a problem or working together to make sense of something. Social learning is how most of us learn most things: through living in our cultures and interacting with others there. It’s how babies learn to talk and how we learn the basic rules of getting along on the playground. It’s all around us every day, from water cooler conversations to asking a co-worker for an opinion. ~ Jane Bozarth
Working together to better respond to customers,To share ideas,To innovate,To reduce email,To get the word out into the street,To make answers more discoverable,To connect people to each otherTo work better.
Add a little cocktail hour onto what you’re already doing in the classroom? Is that it? No. There are great tips for using social media in training programs and I highly recommend Jane Bozarth’s book “Social Media for Trainers” if you’re looking for some ideas.
Do you need to add technology to the mix? Can you use tools that you already have? Or does “implementing social learning” to you mean implementing a software platform.
“Think about your company’s objectives. If you don’t know what they are, check the latest annual report to get an idea. How can social technologies help? How would you measuresuccess?” Tie the software to employees’ needs.Create use cases….
WP-Jive-6-secrets.pdf (from the Jive website)
…either in house or that people are already using?
Forrester included nine vendors in the assessment: Atlassian (Confluence), Cisco (Quad), IBM (connections), Jive, Microsoft,NewsGator (built on top of SharePoint), OpenText, Socialtext, and Telligent.Microsoft SharePoint